Royal Chrysler Dodge Jeep RAM

We do place prices on our new cars (the factory window sticker MSRP). We do not on our used cars because we found people drive through our lots looking at prices and we never get the opportunity to talk price reductions for cars they are interested in because they think that is the final price. Some dealers do price their cars and never negotiate. We don't do business that way. We are very aggressive in our pricing and will never lose a deal over a few hundred dollars. Pricing used cars eliminates the opportunity to speak with customers to point our feature and benefits of each car. To discuss the maintenance records. The number one reason people buy cars from dealers according to R.L. Polk, is not because of price. but because the like and trust their salesperson. You can't build true relationships over the internet or by pricing cars so people can drive in and out without speaking to our trained sales people. I like doing business the old fashion way. Person to Person and in person. That's our style. You may like it or you may not. Its my way of doing business and it has proven to be successful. Kevin T. Harris (owner)

Thank you. Nice to hear from someone who appreciates our efforts to please. We know generally only the unhappy customers complain. I feel the limited complaints seen here speaks well of my company when you consider how many thousands of cars we sell.

My name is Kevin Harris and I am the owner of the dealership. I am sorry to read about of the problems you encountered. I would like to speak with you to get more information regarding the concern and resolve it for you. Please contact me at 607-687-3412. I look forward to hearing back from you.

My name is Kevin Harris and I am the owner of the dealership. I am sorry to read about of the problems you encountered. I would like to speak with you to get more information regarding the concern and resolve it for you. Please contact me at 607-687-3412. I certainly take great pride in providing quality vehicles at fair prices and I stand behind everything we sell. Please contact me at your earliest convenience.

My Name is Kevin Harris and the owner of the dealership. Accept my apology for our sales person not responding to you in a timely manner. I have spoken to their supervisor about this matter and it has been addressed. As much as we try to respond on a timely basis, at times for various reasons it does not always happen within the time frame the customer desires. When it comes to the sale and pricing process we are about building relationships with our customers first and foremost. Unlike some dealers who put prices on their used cars we have moved away from doing so because we know price does NOT sell cars... people sell cars. Our prices are competitively priced with every other dealer on a comparable vehicle. No two used cars are the same. We would rather spend the time focused on finding the right vehicle that suits our customer needs rather than focusing only on price. We feel it does not matter what the price is if it is the wrong vehicle to suit our customers needs. Our goal is to build a relationship for a lifetime, not just making one car sale. We never lose a deal over a few hundred dollars but would rather lose a deal over a few hundred dollars if meant selling a customer the wrong car no matter what the price. This is our selling philosophy. I realize it does not work for everyone. The fact that we have been doing business this way for 45 years tells me we must be doing something right since most of our business comes to us from repeat customers. In no case is it acceptable to me though for one of my sales staff not responding on a timely basis and if that happened I apologies for that.