Glenn E Thomas Dodge Chrysler Jeep

Excellent customer service Service advisor was very knowledgeable I would recommend this dealership to everybody comparing to other dealership this one is five stars. I had the very best experience here usually I don’t write reviews but I had to because it was outstanding.

Warning, don’t trust the finance department quotes. Definitely liked working with Jesse, Rafael, and Robert. Great guys. However, the finance department Would give me quotes, And not actually give me the deal they quoted. They blame it on Things that I knew was a lie and was able to verify weren’t true. Like telling me rebate coupons were used up that I no longer qualified for (Verified with Chrysler capital that’s not true) Or telling me I can’t get a returning lease bonus Because my registration is late- Even though Chrysler capital Says in their terms and conditions that are returning lease bonus is for anyone who has returned or is about to return a lease Financed with Chrysler capital within 365 days of return date. They would also claim that vouchers jeep gave me via email for additional rebate were ineligible or they couldn’t find them in their system (even though they clearly found them and applied them to previous quotes) Even though I paid attention to the terms and conditions, none of which disqualified me, and I would even receive new rebate vouchers from Jeep that they still said didn’t work. As time went on their quotes would get higher and then eventually when I decided screw, it What’s another $20?… They then claimed that that deal wasn’t available. Do not trust these guys go to one of the many other dealerships in the area. Definitely bummed Because I like the guys I was directly dealing with. Sad because I see this car sat on their lot for nearly 6 months unsold.

Jairo Martínez in the Service Department is the best! Great customer service, describes everything completely, and leads the way to get all services done. Highly recommend him and service team!

My experience at this dealer was pleasant. Greg helped me out through the process after visiting the dealer a few times he was able to help me make my decision with my purchase. Greg was also patient and kind knowing this was my first time buying a new car. Would recommend this place!

We had a very great experience. They were helpful and understood our situation. Thank you Jesse and Sonja for all your help. It was a great experience.

I took my Pacifica in to have the check engine light checked out. As always, David in the service department takes great care of us! They did the repair quickly and David kept in good contact with me about my warranty service and getting everything resolved.

Horrible..they have false advertising...and still have the nerve to call bk and ask if you are still interested...what a joke..and they are disrespectful and laugh at you...

I had recently taken my Durango to a local mechanic here in costa mesa as I was having issues with my air conditioning. Upon waiting, the mechanic came back stating that I had several valves that needed replacing + my condenser and my water pump was leaking. He quoted me some insane price to fix it all, but I'm sure it was a fair cost to replace and fix everything. My car was 2019 with zero issues up until that point, and I just wasn't sure what warranties I had available to me etc. I had bought my Durango at Glenn E. Thomas in Signal Hill, and he suggested I call them and see if anything was covered. And that is how I met Ricardo. He answered my call, looked at my account right away and told me what I had available. He also let me know that they could accommodate me with a rental vehicle while I was waiting to get everything fixed. He was absolutely amazing super patient, really helpful, and extremely knowledgeable. It was ironic that I had avoided taking my car to the dealerships initially because you know, I was worried about what everyone says about them up charging. But Ricardo really took care of me, really made sure my warranties were covered, and even let me keep the vehicle another day or so while I was on a girl's trip in San Diego. I could not be more pleased with my experience with Ricardo and everyone at the Glenn E. Thomas! Thank you Ricardo for all of your help! You are simply AMAZING!

I purchased a new pacifica plug in hybrid they were so helpful and fast.i used loan and its a long process normally but it was so fast. Thanks Sonja you are the best!

Ricardo Ortiz is hands down the best service advisor we have had the privilege of assisting us with our 2018 Ram truck. He went over and beyond to provide us with excellent customer service when we brought the truck in for radio/ navigation problems. Ricardo got a new screen ordered for the truck and it was ready for installation when promised. We truly appreciate you Ricardo. Thank you!!