Reviews
Service and treatment extraordinary
I drive by 2 other dealerships because Glen Thomas has treated me with respect and honesty! Great service manager and great crew! Will definitely teturn
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike, Glenn E. Thomas Dodge Chrysler Jeep wants to thank you for your kind words and fantastic review. We appreciate your commitment to us, and we are so glad to read that your experience has been nothing but respectful and honest. Have a great rest of your day.
Great group to deal with.
Great group of employees. From Tom the Service Director to the advisors and greeter all extremely helpful and and in good spirts. Will be seeing them again for my next service on my Jeep Gladiator. Keep it up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the perfect review of our Service Department, Bob! We're glad to learn that our Service Team had such a positive attitude while assisting you. Thank you so much for being one of our valued guests, and we look forward to meeting your vehicle's future needs here at Glenn E. Thomas Dodge Chrysler Jeep. Take care.
Service dept.
Service dept. will allow you to drive away with vehicle issues, “we are too busy and you will be fine”, and now I am left a blown engine, no warnings beforehand at all. Spoke to both a sales and service manager and they had nothing to say. Regular maintenance wasn’t neglected. Vehicle was maintenanced at 2 jeep dealerships due to vicinity, Jeep-Buena Park, but primarily a Glenn Thomas-Signal Hill. Will never pay $42k for a Jeep (Grand Cherokee) again. They do not stand buy their vehicles. Do your research and don’t purchase a Jeep if you’re smart-“Don’t Get One”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Thank you for bringing your experience to our attention. Here at Glenn E. Thomas Dodge Chrysler Jeep, our top priority is delivering customer satisfaction. I would really appreciate the chance to speak with you regarding your recent service experience with your Jeep Grand Cherokee. Pease contact me at your earliest convenience. I look forward to speaking with you. Tom Bonnstetter Service Manager 562-426-5111 Glenn E. Thomas Dodge Chrysler Jeep
Best dodge/Chrysler service in the west
Service and people are so good that I use them instead Huntington Beach dodge where I live. I use Glen Thomas for oil changes, tires and maintenance because of the ease of working with them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paul, thank you for taking the time to write about your five-star experience with our Service Department. We look forward to assisting you in the future here at Glenn E. Thomas Dodge Chrysler Jeep.
Skip Other Dealerships
I had taken my 2019 Ram 1500 to JStar Anaheim Hills for a vibration issue on 4 separate occasions with no fix or even identification of the problem. I then took it to Glenn Thomas and they identified and replaced the rear axle in under 48 hours. Tom, David and Sammy were fantastic to deal with and will 100% use their services from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave such a positive and uplifting review, Chad. It is great to learn that your experience with our Service Team here at Glenn E. Thomas Dodge Chrysler Jeep has been an enjoyable one. Let us know if there is anything else we can assist you with in the future, and have a wonderful rest of your day.
Great dealership, great people!
This is a great dealership! I called pretty much every dealership in Southern California and everyone of them EXCEPT for Glen E Thomas was price gouging and marking everything up 10K plus BS add-ons! Tony was great! He was very clear and straightforward, gave me MSRP and state fees! No “market adjustment” no bs etch-a-sketch paint protector. He even shopped financing rates to find the best rate for me. I will definitely recommend Tony and Glen E to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us this wonderful review! We are glad to know that you are satisfied with our pricing and that our Sales Team was very clear when explaining all of the details of your purchase. We appreciate your recommendation and look forward to your next visit here at Glenn E. Thomas Dodge Chrysler Jeep.
Not even a courtesy wash
I liked the fact that I was helped right away when I took my vehicle in to get repaired. It took them way too long (about 2 weeks) to return my vehicle & when I finally received my vehicle. They didn't even clean the area where the oil was leaking or even a courtesy wash. My vehicle is running fine so far, but I have to degrease it, wash it & wait to see if it's still leaking. Not too happy with their service.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ana, Thank you for taking a moment to share your thoughts on your recent visit at Glenn E. Thomas Dodge Chrysler Jeep. We pride ourselves on providing top-notch service and would like to discuss the timeliness and level of care shown during your repair. Please contact me directly at your earliest convenience. I look forward to speaking with you. Tom Bonnstetter Service Manager 562-426-5111 Glenn E. Thomas Dodge Chrysler Jeep
too many sales skills to me and too many games.
too many sales skills to me and too many games. They will list a low price at internet. And when you call them, they will let you go dealership. And then you will find they add accessories on the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Joe. I appreciate you sharing your experience with us here at Glenn E. Thomas Dodge Chrysler Jeep. Our aim is to always satisfy our customers. Please reach out to me directly so we can discuss any feedback that you may have. Thank you, Brad Davis Sales Manager 562-426-5111 Glenn E. Thomas Dodge Chrysler Jeep
Nicest people and the best service department.
Nicest people and the best service department. I drive an hour just to have my Jeep service here. Way better and more thorough than anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star rating. We greatly appreciate you choosing to stop by Glenn E. Thomas Dodge Chrysler Jeep to see what we have to offer.
Great selection and price
Great new car buying experience - staff was very polite. The staff was also very pleasant to work with. In the end they were very understanding of my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi There Jim! Thanks for giving our dealership a five-star review! It is greatly appreciated that you find our level of customer service simply the best. Our Sales Team strives to create a stress-free atmosphere while also providing the necessary information for our customers to make an informed decision during the car buying process. You are indeed a valued customer here at Glenn E. Thomas Dodge Chrysler Jeep and we welcome you back for all of your future automotive needs!