Reviews
Fond 150 Truck
Jamie was are sales person and he was excellent..I would till all my friends to us Jamie he has gone out of his way coming in on his day off to make thing right. .what an excellent emploee you have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Third purchase from Horne Ford
They ordered the last two purchases and made the process painless. Honest people to do business with and their Service Dept is top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Third Ford Purchased at Horne
This is the third Ford I have purchased here. Easy to do business with and sales person was very competent. Honest people and good service dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford Excape
THE STAFF HELPFULL AND FRIENDLY. SERVICE WAS FAST. LOVE MY CAR
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good place
Good...but...I was told the time to complete the service on my vehicle would be 2 hours...it took over 3 hours...would have been nice to have been told that up front...
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service, quick service
The service department was ready when I arrived. My works service package was completed within an hour. Everyone is courteous. Robert Horne Ford treats people like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Retired
David the service manager was very cordial and friendly. He got us in right on time and answered any questions we had. The waiting area was well stocked with coffee, donuts, TV, newspaper etc. to make our wait very pleasant.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Overall Service & Staff are rated as follows:
I am pleased with the service I received at the Horne's dealership in Apache Junction regarding my '15 Explorer's initial service. The service staff was courteous and helpful Kodos to Jen & Dave.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Ford dealership
I was very pleased with service you did on my truck. It purred like a kitten all the way back to Iowa. 1,511 miles. Had one issue when fueling it one time the gas gage did not show full, but as we went down the road it did move to the full mark and after that no problems. I just wish I would of brought it to you in the beginning. Now I know where you are and you will service my vehicles if needed when I return to Arizona. Thank you for such good service Dave. Linda C Heyn
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert Horne review
I was greeted as soon as I arrived and the service rep that made my appointment was called and came out to greet me immediately. My car was taken back and I only had a short time to wait until it was done. The service was superb!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase