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Robert Horne Ford

(1,133 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (877) 536-8684 (877) 536-8684
Used (855) 570-3416 (855) 570-3416
Service (877) 836-1697 (877) 836-1697

Reviews

(1,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Robert Horne Ford from DealerRater.

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Great service,

Ford F-150, The service was great. People was very friendly, and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

The service was great. Toby was very helpful in getting me in and out to meet another commitment I had a little later in the morning. Job well done!! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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oil change

stopped in quick lane for oil change/tire rotation - nothing quick about it. waited over an hour after making an appointment in advance so i could be in/out quickly.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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what?

Service and personnel were excellent. Only disappointment was: car was not washed. Previous dealerships have always washed the car. Was so nice to pick up a clean car after dropping it off for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2015 Fusion

I love my new Fusion and I took advantage of my first free oil change! Thank you Robert Horne Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

Your techs did a wonderful job on the car and the rep was helpful and very informative. You could use larger tables in the lobby for those of us that are doing paper work and need the space while we wait. That was the only downfall. I had to take 2 tables. LOL!!! Thank you for the time and space to do it thou.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Our day at Robert Horn Ford!!!!!!!!!!!!!!!!

I asked when I came in if they could get this 75,0000 mile check up and oil change in about an hour, and the rep said they should because they were not that busy. Two hours later the car was done, but still had to wait for the car wash. We asked about them checking the filter inside, he told us it was another $30 to open the glove box, which takes all of 5 minutes to check it. We find your prices to be awfully high for what you did for the $120, so will no longer have anything done but the oil change.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Executive Re-Entry Advisor Northcentral University

The staff is been very helpful. However, I had my first service since purchasing my Fusion... asked to have the car washed following the service and it was not done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly Staff, On time & Budget Repairs

Your staff was fantastic. I was quoted a price and a time frame for the work performed, and both were met exactly. I will be returning for any future repairs needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

2013 Ford Escape, your dealership was very flexible and worked with me to get the needed service done, many thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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