Reviews
Great service,
Ford F-150, The service was great. People was very friendly, and pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
The service was great. Toby was very helpful in getting me in and out to meet another commitment I had a little later in the morning. Job well done!! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
stopped in quick lane for oil change/tire rotation - nothing quick about it. waited over an hour after making an appointment in advance so i could be in/out quickly.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
what?
Service and personnel were excellent. Only disappointment was: car was not washed. Previous dealerships have always washed the car. Was so nice to pick up a clean car after dropping it off for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 Fusion
I love my new Fusion and I took advantage of my first free oil change! Thank you Robert Horne Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
Your techs did a wonderful job on the car and the rep was helpful and very informative. You could use larger tables in the lobby for those of us that are doing paper work and need the space while we wait. That was the only downfall. I had to take 2 tables. LOL!!! Thank you for the time and space to do it thou.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our day at Robert Horn Ford!!!!!!!!!!!!!!!!
I asked when I came in if they could get this 75,0000 mile check up and oil change in about an hour, and the rep said they should because they were not that busy. Two hours later the car was done, but still had to wait for the car wash. We asked about them checking the filter inside, he told us it was another $30 to open the glove box, which takes all of 5 minutes to check it. We find your prices to be awfully high for what you did for the $120, so will no longer have anything done but the oil change.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Executive Re-Entry Advisor Northcentral University
The staff is been very helpful. However, I had my first service since purchasing my Fusion... asked to have the car washed following the service and it was not done.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly Staff, On time & Budget Repairs
Your staff was fantastic. I was quoted a price and a time frame for the work performed, and both were met exactly. I will be returning for any future repairs needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
2013 Ford Escape, your dealership was very flexible and worked with me to get the needed service done, many thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase