Skip to main content

Planet Mitsubishi

(301 reviews)
Visit Planet Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

my first new car

My salesman name was Lorenzo Jenkins he was awesome he picked out a car that was right for me on the first try. I purchased a 2015 mirage and the color was beautiful. He asked me about my needs and went and picked the perfect car out. He was very courteous. I recommend him highly. He helped me work out my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Andrea Lynch, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi!

awesome ride

First time ever buying a brand new car thanks to Christopher n. For the great advice and help I highly recommend this dealership. If not for him I might have purchased a used car that would have given me a maintenance bill in 3 yrs. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi New Car Owner Andrea, we are very happy to have provided you with such a positive experience!

Bjespinal

Lorenzo Jenkins is very professional and knowledgeable great group will be back to purchase my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Bje Charlotte, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi!

Incredible Service!

My name is Vernon and I'm a disabled veteran. I live with PTSD and a total hip replacement due to injuries sustained from combat missions in Iraq. I'm currently separated and I have been trying to get my life back in order, ever since I returned home. I thank God for sending me to Planet Mitsubishi. I'm still in shock. I walked into the dealership expecting to face rejection, like I've experienced over and over from numerous dealerships. I was a skeptic. With my credit score, I didn't believe I would get approved for a car loan. In fact, I felt so uncomfortable that I almost turned around and went home. The door was opened and I was greeted by several sales representatives. I felt very welcomed. They were very hospitable and professional. Sales Representative, Mr. Dominic Tringale put my mind at ease. He introduced me to other sales representatives. I met with Avon Spann, another representative and he initially invited me to come down to the dealership to look at vehicles. I've never experienced anything like this at a car dealership before. It felt like a high school reunion, knowing that i shared some of the same friends as some of the sales reps. Dominic assured me quality service. He guaranteed that I would drive off his lot with a new vehicle. I laughed to myself saying, "OK, where's the punchline?" He allowed me to determine what my down-payment should be, I selected a monthly payment and was able to drive off the lot with the car of my dreams! I could not believe it! All of this was completed in about an hour! I was blown away at how fast the process took! I have a new car! I made new friends! This place is awesome! All I needed was a second chance to build my credit and start anew. I can now rebuild my life and take back what was lost. I have been telling all my family and friends about Planet Mitsubishi and how wonderful they are! I would recommend this place to everybody I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Vernon, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi! We look forward to your next visit! Take care!

truly helping me to get to the next step

I'm a young female on a budget and was very nervous to go down this road. Ronald Wynn made my experience much less stessful. He understood my need for an affordable monthly payment as well as a down payment (which I'm still working on). He helped me to pick out a vehicle that was cute, affordable and reliable, as I am a first time buyer. The staff was very friendly and helpful, and made me feel very welcome. Soon I will be going back with my down payment to get into my first vehicle! I'm so excited to be working with planet, and I can't thank Ron enough for helping me out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Firsttimebuyer, thank you for your kind review; we are happy to pass along your comments to the team here at Planet Mitsubishi!

Great Experience

I had a great and fun experience at the Charlotte location. My salesman Darius (Jay) was very encouraging. He made me laugh and he made sure that he answered all of y questions. I received follow up emails and reminders on the regular. All the other staff was kind and friendly. I have recommended Planet Mistibushi to alot of people and I will continue throughout all time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Parishm, thank you; we appreciate your feedback!

Great customer service from Denise Earl

My sales person was Chris (Christopher) Nicholson. He is the best one there! My experience there a warm family welcome during the entire process. I would recommend Chris Nicolson to everyone that need a vehicle. Thank you Planet Mitsubishi! D. EARL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Denise Earl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Planet Mitsubishi.

Great Service

I got my brakes fixed at this dealership and they really took care of me. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

thanks for your review, we look forward to having you back in !

terrible terrible terrible person

I contacted this dealership weeks ago about the 2013 Cadillac Escalad. Was told by Mr Jeff that he would run my credit and pass it on to the finance manager. Suffice to say no one ever called me back. When i contacted Mr Jeff he said "what the finance manager didn't call u yet" was told let me check and i will call you right back. He did this at least 5 times. I hate being lied to. Must didn't think I could afford it which couldn't be further from the truth. I wouldn't recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

our apologies Julius, I checked with Jeff and he showed me an email he sent you right away with the credit decision, we pride ourselves on A+ communication and follow up, wish we could have connected

Stereotypical, high pressure, hostage situation

Wow, from the initial phone call to the moment I peeled out of there the high pressure was on. Even if there was a car I wanted, the smelly office, poor communication, pressure sales pitch was enough to keep me from ever stepping foot in there again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Justgivemethefactsmam, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.