Reviews
I am very satisfied with the service I received from...
I am very satisfied with the service I received from Garry at Infiniti of Alexandria. He was polite, knowledgeable and provided excellent customer service. Thank you, Garry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Service
My Service Rep was great!! He listens and provided assistance that I need. Great Customer Service Rep provided great customer service. He is a rising star***
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Appreciate your business!
Family oriented pressure free environment. I came in for...
Family oriented pressure free environment. I came in for informational purposes as I wanted to learn more about the end of lease process. Having recently moved to the area, I was looking for a dealership that matched the same level of satisfaction I received back in MA. These guys made me feel as home and I walked out with new car! Happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with sales service here from Betty; she...
Great experience with sales service here from Betty; she was excellent to work with. The overall experience to buy a car was perfect for me, I didn’t felt pressured when purchasing. Thank you Betty And management for a great experience and service. And thank you to the manager as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love This Place
I love this place they make you feel like Your family the service manager Chris is the best he’s a man of his word and he makes you want to deal with his service center and his service center only.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris rocks, thanks for the review!
Betty customer service was great. She did every thing in...
Betty customer service was great. She did every thing in her power to make purchasing a car easy. She was there from day one to give all the support i needed. This sale would not had been possible without Betty support. Betty was great. Thank you Betty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
Love service at this location. Just price at all dealers is crazy but purchased two cars's from this location. The staff is awesome with purchase and service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing!
Drew was excellent. Great customer service. Very friendly...
Drew was excellent. Great customer service. Very friendly environment at the service center. I will be back for all my car services highly recommended. Thx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always Great Service from Drew....
I will go back here again because of the excellent customer service and high quality vehicles from Drew, Customer Service Rep. The wait time was excellent and the lounge was a comfortable environment. I was working while I waited and did not encounter a problem using the WiFi. I have another dealer closer to home, however I prefer this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for sharing, so glad we can be a convenient location for your INFINITI service needs!
Contactless handling of service
all contact was by phone and on line. Valet picked up and dropped off my car at my house. Bill was submitted and paid electronically. Car was returned as promised and I did not have to leave my home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great to hear, thank you so much for sharing!