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Passport INFINITI of Alexandria

(432 reviews)
Visit Passport INFINITI of Alexandria
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (571) 290-4953 (571) 290-4953
Used (571) 257-2857 (571) 257-2857
Service (240) 455-5477 (240) 455-5477

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I am very satisfied with the service I received from...

I am very satisfied with the service I received from Garry at Infiniti of Alexandria. He was polite, knowledgeable and provided excellent customer service. Thank you, Garry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Service

My Service Rep was great!! He listens and provided assistance that I need. Great Customer Service Rep provided great customer service. He is a rising star***

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Appreciate your business!

Family oriented pressure free environment. I came in for...

Family oriented pressure free environment. I came in for informational purposes as I wanted to learn more about the end of lease process. Having recently moved to the area, I was looking for a dealership that matched the same level of satisfaction I received back in MA. These guys made me feel as home and I walked out with new car! Happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience with sales service here from Betty; she...

Great experience with sales service here from Betty; she was excellent to work with. The overall experience to buy a car was perfect for me, I didn’t felt pressured when purchasing. Thank you Betty And management for a great experience and service. And thank you to the manager as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Love This Place

I love this place they make you feel like Your family the service manager Chris is the best he’s a man of his word and he makes you want to deal with his service center and his service center only.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Chris rocks, thanks for the review!

Betty customer service was great. She did every thing in...

Betty customer service was great. She did every thing in her power to make purchasing a car easy. She was there from day one to give all the support i needed. This sale would not had been possible without Betty support. Betty was great. Thank you Betty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service

Love service at this location. Just price at all dealers is crazy but purchased two cars's from this location. The staff is awesome with purchase and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing!

Drew was excellent. Great customer service. Very friendly...

Drew was excellent. Great customer service. Very friendly environment at the service center. I will be back for all my car services highly recommended. Thx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always Great Service from Drew....

I will go back here again because of the excellent customer service and high quality vehicles from Drew, Customer Service Rep. The wait time was excellent and the lounge was a comfortable environment. I was working while I waited and did not encounter a problem using the WiFi. I have another dealer closer to home, however I prefer this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for sharing, so glad we can be a convenient location for your INFINITI service needs!

Contactless handling of service

all contact was by phone and on line. Valet picked up and dropped off my car at my house. Bill was submitted and paid electronically. Car was returned as promised and I did not have to leave my home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Great to hear, thank you so much for sharing!