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Passport INFINITI of Alexandria

(432 reviews)
Visit Passport INFINITI of Alexandria
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (571) 290-4953 (571) 290-4953
Used (571) 257-2857 (571) 257-2857
Service (240) 455-5477 (240) 455-5477

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Passport INFINITI of Alexandria from DealerRater.

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Cream of the Crop

Trust is an exceedingly rare commodity these days. A relationship that spans thirty years provided numerous examples of the trustworthiness of Passport Infiniti. During that time I purchased two cars and all of the work on my G35 has been performed by Passport exclusively. Each problem was diagnosed immediately, the cost was true to the estimate (or less!), and I have never had an issue with any of the work. Because I am relocating, my time with Passport has come to an end. But I will consider myself blessed if my new dealership is half as classy as Passport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for sharing your positive experience! We appreciate your loyalty and look forward to providing you with another excellent experience in the future.

Passport Infiniti is Top Notch

Passport Infiniti Davis top Dollar for a trade-in and a great price on a new car. I have use their service department for years and they are so professional and thorough. Never had a problem with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing! We appreciate your support.

Passport Infiniti is THE BEST

Said Abdelilah (GM at Passport) is a true professional. He’s the reason I came back for my third Infiniti. Fair price, great car and treated like family. Nothing but kudos to the team at Passport. Forrest Smith handled the sale with knowledge and class. Another professional. Very pleased customer. I live closer to Tysons but happy to drive to Alexandria for the experience. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-stars, John! Customers like you are the reason we love doing what we do! We appreciate your business here.

Car Service

Garry is always on top things! He is professional, courteous, knowledgeable, and gets me through and out quickly. He really cares about his customers and takes pride in his work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the 5 stars, Nicole! We really appreciate your business and hope to see you again soon here at Passport INFINITI of Alexandria!

5 🌟 ⭐ 🌟 ⭐ 🌟 ALL AROUND I wouldn't choose no other...

5 🌟 ⭐ 🌟 ⭐ 🌟 ALL AROUND I wouldn't choose no other over Passport Infiniti Alexandria Mr. Garry Drummond 🎸 rocks Please visit for all your car needs, even if you're just shopping for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are prompt, courteous, professional and friendly....

They are prompt, courteous, professional and friendly. The waiting room was neat and clean. Seating was six feet apart. Everyone wore mask. I felt safe waiting on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

There were a few bumps in the road like having to return...

There were a few bumps in the road like having to return the following day to complete the sale because of time only to wait an hour for the finance person to arrive after the time I was asked to arrive. There was a tire pressure light on which I addressed before leaving. They added air and said it would reset. It didn’t. I took it to the VW dealership and apparently the wrong valves are installed. All in all it was painless compared to most car buying experiences.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Garry Drummond always professional

My vehicle is always taken care of and I'm able to get a loaner vehicle, if needed. Thank you for great and wonderful customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

Great Experience

Very Professional group of people I have purchased my vehicles 3 times from this dealership and I have received excellent services every time I am very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Excellent, thank you so much for your continued support and loyalty!

Alignment, and safety inspection.

Mr. Brown, the service manager. He assisted me with my vehicle service. I need it safety inspection and alignment. I got there early. He took my car in with no problem. He did the alignment, He also took care of few minor defects to pass my vehicle at no additional charge. He is always very polite,He takes care of my vehicle every time I go there with no problem. He never tries to over sale items that I don’t need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

So glad we can continue to help you with first class service each time!