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Passport INFINITI of Alexandria

(432 reviews)
Visit Passport INFINITI of Alexandria
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (571) 290-4953 (571) 290-4953
Used (571) 257-2857 (571) 257-2857
Service (240) 455-5477 (240) 455-5477

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service!

Great customer service!! Will return. I waited longer than expected however the service manager compensated me for the wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the five-star rating! We appreciate your business!

Good service

Always great service with the sales rep Betty was great she showed me what the dealer has to offer. She was great with the negotiations. I was very comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback! We appreciate your business.

The dealership is well lite, clean hasel free with kind

The dealership is well lite, clean hasel free with kind and patient representative ready to provide services and assistance. The show room has the latest models of vehicle staged and has a great deal of inventory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the valuable feedback. We hope to see you again at Passport INFINITI!

Outstanding Service!

The service at this dealership is always outstanding, whither we are purchasing a vehicle or getting service done. The treat us like family and it's always a privilege to purchasing a vehicle or receiving services on our vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so glad to have you apart of our Passport family!

Just a great experience job well done

Just a great experience job well done 👍🏾👍🏾👍🏾👍🏾👍🏾If I need Another vehicle I would definitely come to you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. Customers like you are why we love doing what we do!

One thing I like about this place is very way better than

One thing I like about this place is very way better than the one I used to go.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We are glad to have you apart of our Passport INFINITI family!

Awesome experience from the entire team!

Awesome experience from the entire team! Special shout out to Forrest Smith in Sales and the finance team!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We are glad Forrest could assist you!

Best service ever!

Best service ever!! From start to finish Joe and LaQuisha guided me Trough the entire transition

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating! We hope to see you again at Passport INFINITI!

My servicing person, Mr Gary always helps me with my

My servicing person, Mr Gary always helps me with my servicing needs of my QX60 is always a pleasure to visit passport inifiniti of Alexandria the service is quick accordingly to the service you need refreshments they have stays full for all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating! We are so glad Gary could assist you!

I was there couple weeks ago to do my car services and

I was there couple weeks ago to do my car services and Joseph Valdovinos took care of me while I was waiting for my car to be done. Like when I bought my first Q50 he provided the most valuable experience I had. Thanks for everything Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We are glad to have you apart of our Passport family!