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Gurnee Chrysler Jeep Dodge Ram

(1,120 reviews)
Visit Gurnee Chrysler Jeep Dodge Ram
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–7:00pm
Tuesday 9:00am–9:00pm 6:30am–7:00pm
Wednesday 9:00am–9:00pm 6:30am–7:00pm
Thursday 9:00am–9:00pm 6:30am–7:00pm
Friday 9:00am–9:00pm 6:30am–5:30pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (888) 497-9658 (888) 497-9658
Used (877) 468-3397 (877) 468-3397
Service (888) 449-3033 (888) 449-3033

Reviews

(1,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gurnee Chrysler Jeep Dodge Ram from DealerRater.

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Oil Change and Customer Service

Doug is truly and exceptional service member for Gurnee Jeep. Always keeps me well informed and makes me trust his judgement with my vehicle. Cannot say enough good things about Douglas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great communication

Gurnee Chrysler Jeep Dodge RAM has great service and quality. Team kept me updated through out my car repair! Definitely recommend. Enjoyed the experience here. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Super fast and friendly service

Got my Jeep back in 2 days for water pump and thermostat replacement. Edgar kept me informed every step of the way. Thanks Gurnee Dodge, we’re customers for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing Service

I had an appointment early in the morning and from start to finish, the customer service was exceptional. Doug and his team took care of what was requested and provided with a very calm comfortable waiting area. Very happy satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

I love to do my service in this dealership they have good service and good customer service they nice people and friendly people… I had a good experience with them…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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True Customer Care

Service writer listens and discusses to better understand your vehicle maintenance needs. Maintenance mechanic willing to explain what you don’t know. Reputable customer service with complete concern for customer satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service provided

Everyone was very friendly and knowledgeable in their area of work. The service provided was done in a timely manner…. I would recommend this dealership for service anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service provided

Everyone was very friendly and knowledgeable in their area of work. The service provided was done in a timely manner…. I would recommend this dealership for service anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service.

Great service. Great people. Best dealership on the North side. Finally found a dealer I can trust. Thanks for taking care of us. No reason to go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Very fast service! Went above and beyond!! Came to get runningboards placed on the vehicle, and squeezed me in for oil change at the last minute! Everything went so smooth. Austin was so helpful in getting it done in a fast and timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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