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Mercedes-Benz of San Jose

(1,018 reviews)
Visit Mercedes-Benz of San Jose
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (855) 266-0258 (855) 266-0258
Used (888) 421-1985 (888) 421-1985
Service (877) 266-3780 (877) 266-3780

Reviews

(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Jose from DealerRater.

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Great purchase, Awesome service

I am first time buyer, I was looking for new car, Jerond was awesome and exellent from the day I contacted for quote to till I purchased my car. Vehicle with my request was not here they got from LA. All the people who assisted me in the buying process were exellent. Hope for the nice service in the coming days. Happy car buying

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.

Buying a Smart

In general, the sale agent is professional, gentle and showed us the car with pleasure.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.

Great experience!

Mike was very easy to work with and helped us to pick out the perfect car. He has also helped attend to some small items in a timely manner, since the day we left the lot with the car. Great experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review

After 20 years not owner a new car , It was an exciting experience with all the new technology.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.

Excellent sales person

I think Joseph Ngo is very helpful as well as a pleasant sales person. Joseph is not an overbearing or pushy sales person, but a hard working sales person who gave me the necessary time as well as information to make a quality decision in purchasing a car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very comfortable and friendly environment

We already ready have 3 vehicles two drivers in our family. We plane to find a new VAN or SUV but end up to buy a CLA-250 when shopping at this location. Cindy and Michael are very flexible on the price negotiation. They were very patience and answered all the questions that we had during the buying process. We are very happy to get this deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good experience

Good experience overall. Michael was informative and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience getting my first Mercedes here

Bought my first Mercedes C300 here 10 days ago, and overall experience is great. Sales representatives Thao and Jearond are friendly and professional. When I first went there in the late evening, Jearond still spent a lot time showing me all highlight features of this car. However, when I got my car, I found two little chips on the hood. I was a little unhappy with that, but when I contacted them, they scheduled a time and fixed it soon. Until now, I like my car and recommend here if you wanna have a Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Used Car purchase

I purchased a used Honda from the dealership. Jearond was very helpful during this process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Exellence Service

This is my third car that I lease from San Jose Mercedes, and so far I'm very happy with this location. Every time I am there, I just look for Joseph because he is very pleasant to work with. I definitely will work with him again on my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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