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Mercedes-Benz of San Jose

(1,018 reviews)
Visit Mercedes-Benz of San Jose
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (855) 266-0258 (855) 266-0258
Used (888) 421-1985 (888) 421-1985
Service (877) 266-3780 (877) 266-3780

Reviews

(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Jose from DealerRater.

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Great Service - Jearond Abad is great to work with

Look for Jay. He is the guy you'd love to talk to : not pushy and provide great follow up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Value and excellence

I could not be happier from the initial discussion about the car via email and later on the phone for the appointment to reserve the car to the final drive home. At every contact, I was able to verify the car fax and history of the vehicle and sure enough when I made a two hour drive, the car was even better than I'd hoped. I worked with various people including the internet sales team, sales staff, general manager, finance manager, and with every one, I was very pleased at their professionalism and focus for customer service; value and quality. By the time I signed the final papers I had zero reservations and full confidence I was working with a dealer that can be trusted completely in every way. There was not one thing inconsistent about the process. Zero pressure and everything was explained as we went along. This is a great dealership from my past experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

The dealer is very very good services everything. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

#1 most amazing experience yet, car buying

When coming into this dealership you are treated with a since of equal respect and helpfulness no matter what your price range or market of vehicle is. The staff, right down from the beginning makes u feel welcomed and comfortable. There are no sales tricks or trying to oversell you on anything, there word stayed true and never failed. Thomas and he supervisor steven were the most helpful and fast service i have ever had buying a car. I would buy any car from this dealership and there staff just for the experience. Thank you everyone there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Positive Experience

Great experience! We worked with Jearond throughout and he made the car buying experience as smooth as possible for us. Would definitely direct a friend/relative in their direction for future purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service. Johan is the best.

I was looking for a specific Mercedes. Johan understood my goals and limitations. Unlike other dealers who just made me leave, he actually found a car that fit my needs. Not just that, he gave me a really good deal on it, and got it shipped across two states. Very responsive, and you have to talk to him to know how friendly he is. This was my first car, and a first Mercedes at that. But he made sure I am clear on what to expect, and also understood what I am looking for to the finest detail. I would definitely recommend Johan DeQuant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Greate service

I was shopping for my new car on the internet. And I found this type car is veryy interesting in terms of the design. However, I had set a limit on the money that i want to spend on my new car. So I made a phone call to the Benz dealership and the person on the other side willing to help. Therefore I bough the car that i like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Buying Experience

I ordered a Sprinter van. There were over 300 pages of options in the equipment handbook. William was very patient and helped get answers to all of my questions. Even when it meant contacting the factory. There was no pressure to make a sale and I got a very fair price without any haggling. William kept me informed of my build status, even when there were delays (out of his control).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional and courteous worth the extra drive

We drove from sacramento, so we expected a lot.....they wanted our business and it turned into a pleasurable buying experience for our E350.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

The experience at Mecedes Benz San Jose was great, the service is great, the people are very friendly, I'll choose to go there next time I need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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