Reviews
Love my new 2016 Sorento!!!!
I met Wayne Medina when we entered the Autoworld showroom. I told him as a current Sorento owner, I wanted to see and test drive the 2016 model to make sure I wanted to buy another Sorento. He was extremely knowledgable about the new model and while we were out test driving the car, showed us most of the new features and how they worked. We got to talking and he said he was new to the car sales business, which surprised me because he seemed to really know his stuff. He was not pushy and was an earnest guy. After a week, we had done our homework looking at other cars, and came back to Wayne at Autoworld to purchase the car. He was easy to deal with and helped us make a deal we were comfortable with. I highly recommend Autoworld and have to say it was a pleasure to work with Wayne. And I love my new Sorento!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
they did not tell me about disposition fee at end of lease.
auto world kia failed to inform me about the disposition fee I would incur at end of lease. held back that info when I signed. sleazy way of doing business in my opinion. stay away . karp kia better.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
A fantastic buying experience.
I just recently purchased a 2013 Kia Soul and I must say the shopping experience was absolutely killer. The gentleman who assisted us through this process was Marcel M., and he was great. He explained everything clear as can be, treated myself and family with such respect. It truly was an admirable experience, and I absolutely would recommend to anybody who is in the market for a new vehicle, this should be Their first stop. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dishonest Service Experience
I had an extremely dishonest experience with the East Meadow Service Department. After diagnosing that my car needed a new battery, I was quoted a price of $179.95. When asked why a battery replacement was so expensive I was told "Copper is very expensive and they are putting more copper in batteries." I agreed to have the work done. When I picked up the car I was charged $119.95 for a battery, $59.95 for labor and $9.95 for disposal fee (179.95). I happened to notice an advertised price on their menu for $129.95 for a replacement battery after I paid. I was told that I was getting a "discount" and only being charged $119.00 for the battery, not the $129.95. The service technician failed to mention that the $129.95 price included all and there should not have been an added labor and disposal fee. I was blatantly deceived by the employee. The Service Manager Jorge refunded my card the next day and apologized. I emailed the Dealer Principal, Joseph Catalanotto, The GM, Anthony Cavalcante, and The GSM Mark Cavalcante and haven't heard a word back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Five Star Experience
Our salesman, Wayne, was extremely knowledgeable about all the Kia vehicles and assisted us in picking out the right car to meet our needs. Upon delivery, he went over all the features & specs as well as setting up the bluetooth interface. Wayne and the ease of service was the key to our choosing a Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dedicated and helpful salesperson... Marcel
This was a first time experience with the Kia vehicle and this dealership. This salesperson was very attentive to my questions and explained all the functions in the car and demonstrated much knowledge in explaining how everything worked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
awsome
Marcel was very helpful and very nice. Eric and I were very happy with Marcel. He made buying a car very pleasurable. We would recommend them to go see Marcel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WONDERFUL AND COMFORTABLE EXPERIENCE
We stopped into Auto World Kia just to look at the Sorento which we had seen at an auto show. Marcel M. met my husband and I at the door and from the start we felt welcomed. Marcel answered all our questions and took the time to be sure that we understood the answers. We felt very comfortable during the whole sales experience. We felt as if we were with a friend instead of a car salesman. We also dealt with Ty Hudson in finance who explained everything to us. Again we felt as if we were with a friend. We have bought new cars before and have never felt as comfortable when leaving this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service
I was in a car accident and my car was totaled. I needed to get another car ASAP. I heard about their good warranty so I decided to come to the closest Kia dealership to me. I was very lucky to have Mike help me out with my purchase. He was down to earth, understanding and was willing to work with what I needed. I felt no pressure and I was comfortable. Thank you Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience straight to to the point
My husband I dealt with Marcel, who made this shopping experience very comfortable. He knew his stuff and was willing to work with us. We walked in and told Marcel this is our situation and if you can help us great, if not, then that's fine too, but please don't try to be pushy because we just left other dealerships because the salesman were too aggressive and came off like they didn't care about what was in our best interest (meaning financially) and was only thinking about themselves and making that sale. Marcel was the complete opposite, he was very professional, welcoming, and took that extra step to reasonably negotiate and suit our financial needs. We also dealt with Tyrone in finance, who also explained everything from A-Z to us in laymen terms. Very nice and thorough. We will definitely recommend going to Autoworld Kia and recommend dealing with both men. Overall, it was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car