Autoworld KIA

Jibunor Ufoegbune. Was very helpful! He was very knowledgeable and efficient. I highly recommend This was an excellent experience

I am just WOWWWEEEDD that I received an email stating that my initial ratings / reviews (2 of them) have been deleted... YIKES...... There were DOZENS OF horrendous reviews re: this particular dealership... I had to get rid of my three year old vehicle... KIA SPORTAGE.....The engine was burning oil like a house on fire... I had bumper to bumper coverage and they refused to replace the engine (my car had under 40,000 miles.. I was told by Vincent and others from svce. dept. that I NEEDED TO ADD A QUART OF OIL EVERY MONTH... I WAS ALSO TOLD TO CHECK MY OWN OIL ONCE EVERY TWO WEEKS OR SO... WHAT DEALERSHIP DOES THIS??? I bought a new vehicle from a local dealership in W. Nassau after fighting for months with the svce. dept. at Autoworld Kia.. HORRENDOUS CUSTOMER CARE.. Apathetic to my need for a vehicle with my small mobile business.... I PAID CASH FOR MY VEHICLE!!! And surely did not get my monies worth for this vehicle.. I had to get rid of this car and buy another one asap... If you're seeking to waste your hard earned money, become highly agitated with atrocious customer care and inadequate guidance from the svce. mgr. then you should definitely purchase a Kia in E. Meadow... I would not take a KIA from Auto World if they gifted it to me; I spent tens of thousands of dollars on my purchase and wasted valuable time at their svce. dept. DO NOT BUY A VEHICLE FROM HERE, YOU WILL BE SO VERY VERY SORRY....

Jibunor Ufoegbuna is a great sales consultant that explained to me how I can trade in my vehicle, work on my payments, so I highly recommend recommend him to any person who is interested in purchasing a vehicle to ask for him at Autoworld Kia. Thank you Jibunor.

Thank you Jibunor Ufoegbune for making an otherwise dreaded car shopping ordeal a wonderful car buying experience. We purchased a 2025 KIA K5 and we were very happy from the moment we walked into the dealership until we purchased and left the lot with our beautiful new car. I would highly recommend Autoworld and Jibunor for anyone looking to buy a new car.

Bad business practices, I’d rather watch paint dry and scream at my bowl of pasta.

Jibunor Ufoegbune was a great help and gave me the personal touch on setting up all the apps and features in my 2025 Kia Sorento.

I recently leased a 2025 Kia Sorrento and I want to thank William Hurubec and Jonathan for their patience and diligence in securing this lease for me. Both of these men were not only capable but so accommodating that I will certainly recommend this dealership to all my friends......John T

The absolute “WORRRRSSSST!!!”“RUUUUNNN!!!!” From purchase to service(surprisingly in that order) we’ve been and still are going through it. where do I start? We endured enough during the purchase as recently as October 2024 with unreachable sales managers and an unaccountable service department. Conditions of the purchase included replacement of an inoperable driver’s side headlight and four new tires(the dash lit up with insufficient psi) on our 2017 Chrysler Pacific. New tires and headlight installed, we were told they’d test driven the vehicle and all was well. From the first day we noted the headlights were out of alignment and need adjusted. We also noted an audible and evident vibra or frequent knock coming from the front end, driver’s side. I assumed one or more of the new tires may have been loosely reinstalled and need tightened. We planned to return the vehicle as soon as possible to address these issues. We returned within our 60 Day warranty and met with a service tech, Awaz. He took the car in and assured us all would be addressed. He relinquished our vehicle to us reporting his findings. He said they’d adjusted the headlights and found the knocking to actually be a “bad” strut which need ordered. He assured us we’d be contacted as soon as the part arrived to install. We waited almost three weeks when we called them to be informed the part was there and appointed us a time slot.Iincidentally we drove our car under the tech’s advisement that it would be safe to drive until the repair was performed. During our patiently and then impatiently awaited strut we noticed nothing had been done to adjust the headlight. The newly installed driver’s side head still points down while the other points straight out. I’d spoken with the tech again who said he’d been under the weather and was just now returning and in fact still suffered. That was his excuse for us waiting as long and never being called. After the appointment for the strut, we experienced much the same vibration/knock from the driver’s side front end, but now there’s a vibration felt underneath our feet on either the accelerator or brake pedal. The car does not accelerate as it did before the strut appointment and subsequent oil change I requested when I noted oxidized(black) oil on the dipstick. Not to mention the next morning the oil level was 3 inches over the full level. I brought it back and spoke with the service manager, Vincent, who didn’t want to help. I asked to speak to him when he responded, “…you don’t need me…”. This was repeated once or twice more until I persisted. He reluctantly came for a test drive. The first thing he did was denied anything was wrong after a quick and careless pass down a main road; “..Nothin’s wrong with this car…it feels like a 2017 minivan should…”. I contested that by telling him this was the first he’d ever driven the car, which he admitted. He continued to wave us off as an unfounded complaint and that the oil level is fine. He said the only other thing he’d do is refer it out to Chrysler. This is today January 17th 2025 when my wife was frustrated again this morning to hear we can take it to Chrysler and he doesn’t care which Chrysler dealer we take it to.

I leased and bought out said lease on a brand new car from Autoworld Kia. Over $25,000 built equity with this dealership. I make an appointment for an oil change. On the day of, I present a few of the MANY COUPONS they mail to me weekly, to save $30 on their $90 "oil change" service. The Service Manager indicated that the coupons were all expired, with the most current one expiring just the day before my appointment. I asked for a consideration seeing that the new coupon is most likely in the mail to me already and I am a loyal customer who outright bought a lease on a new car with them. The Service Manager said he can't do anything for me without the coupon and the oil change will be a little over $90. I again mentioned I get the coupons all the time and even showed him the last 4 coupons sent from them. He said "show it to me then" in a crass way. So I politely excused myself and said I will call to reschedule my appointment and left. I went to another brand dealership to get my simple oil change, and lo and behold it was $40 cheaper..... Because my KIA treated me right, I was still a fan, so I put a down payment on another KIA at a different dealership, which would take my trade in. But I just couldn't go through with it because of the loyalty issue I experienced with Autoworld KIA. Autoworld KIA ruined the KIA brand for me, I don't mind spending a little extra for a reliable vehicle that doesn't look as nice, but who respects customer loyalty. For $30, KIA lost my future business. It sucks too, because the new model Sportages are, in my opinion, unbeatable in looks.

This is an update to my previous review. I recently had an industry expert review my last invoice from Kia. To recap: our warrantied 2016 Sedona with 52,000 miles died 2 years ago and at the time we had it towed to Autoworld Kia. It sat for 3 months before they even lifted the hood. They denied the warranty based on “sludge”. Despite our providing more than the requested oil change receipts they refuse to even acknowledge us. Fast forward to today: the industry expert we consulted ran a check on the engine to see what codes came up so we can determine why the engine died. ZERO CODES CAME UP. The only way it could be zero is if the dealer ERASED the codes. In reviewing the invoice, the consultant said that Kia did NOT run the codes to determine the cause of the engine failure when we had it in their shop. The invoice also indicated that the dealer was SUPPOSED TO PERFORM AN ENGINE TEARDOWN. According to the invoice, they never performed the engine teardown. According to the invoice, the dealer ONLY REMOVED THE OIL PAN in “determining” that the engine died because of poor maintenance. They NEVER CHECKED THE ENGINE THROUGH A TEAR OUT AS THEY WERE SUPPOSED TO. In addition, this model has a defective oil pressure switch which is one of several known defects that can cause a spontaneous engine failure. Because of this, the warranty was extended to 150,000 miles. According to Kia’s own TSB, the dealer was supposed to check and fix it. In addition, WE ASKED THEM TO CHECK IT BECAUSE WE BELIEVED IT CAUSED THE ENGINE FAILURE. According to our invoice, KIA NEVER EVEN CHECKED THE OIL PRESSURE SWITCH. We have a dead vehicle in our driveway that we have been paying off. We have promises of car rental reimbursements that we never got. And, even after providing 10 oil change receipts, we have not been approved. And now we find that THE ENGINE NEVER EVEN WAS INSPECTED. This was a screwup and coverup by Autoworld Kia and corporate. This has caused enormous financial and personal stress on my family. Please, is there anyone out there who can help? Thank you.