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McGrath Honda of St. Charles

(1,573 reviews)
Visit McGrath Honda of St. Charles
Sales hours:
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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My husband and I just bought a Honda Odyssey.

My husband and I just bought a Honda Odyssey. Our sales agent, Shane Delao, was exceptional! He was very knowledgeable and friendly. He answered all of our questions and made the buying process easy. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rebecca W, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles! Thank you so much again for your feedback! We hope you have a great day!

Our sales agent Harris was exceptional in courtesy,

Our sales agent Harris was exceptional in courtesy, achieving every point of our needs. We came to a negotiated agreement and signed on the dotted line quickly. All thanks to Harris being astute in meeting our needs. Thank you for a pleasant experience in purchasing our Honda Pilot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kappie, We appreciate the opportunity to earn your business! Glad to hear that you had such a pleasant experience working with Harris! Congratulations on your new Honda Pilot!

Consumer response

Thank you for making this easy

Honda CR-V 2022

My family and I worked with Aldo and his manager Mario. We came in not sure of what to expect and really having to buy a car due to a terrible car accident. We were able to test drive two types of SUV’s, and we were met with a lot of patience and respect. This process is stressful as it is but Aldo and Mario were able to help us out. We had a bit of an issue with the interim manager, with disrespectful language, and tone. He seemed to interfere in the middle of our deal, and Aldo had to grab Mario before things escalated. After we were able to smooth things out with Mario, we purchased our vehicle and are very happy with the service, the pricing, and with McGrath Honda of St. Charles.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My family and I worked with Aldo and his manager Mario....

My family and I worked with Aldo and his manager Mario. We came in not sure of what to expect and really having to buy a car due to a terrible car accident. We were able to test drive two types of SUV’s, and we were met with a lot of patience and respect. This process is stressful as it is but Aldo and Mario were able to help us out. We had a bit of an issue with the interim manager, with disrespectful language, and tone. He seemed to interfere in the middle of our deal, and Aldo had to grab Mario before things escalated. After we were able to smooth things out with Mario, we purchased our vehicle and are very happy with the service, the pricing, and with McGrath Honda of St. Charles.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

kdala91, Thank you for taking the time to leave us some feedback regarding your experience! Glad to hear that you had a great experience with Aldo and Mario. Enjoy your new vehicle!

Had a great experience with sales professional Darek...

Had a great experience with sales professional Darek Smorczewski. Darek showed great patience as we made this difficult decision. We rolled out of there in a brand new 2022 Honda CR-V EX which we just love! Thanks for everything Darek!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

bigrockkid, Congratulations on your 2022 Honda CRV! We appreciate the opportunity to earn your business. Purchasing a vehicle is a very big decision and we're glad to hear that you had a great experience with Darek. We pride ourselves on a low pressure experience. If there is anything that you need in the future, please let us know. Thank you for choosing McGrath Honda of St. Charles!

Great people to do business with

Honestly one of the best car buying experience I have had very friendly very professional and made a sale with my limited budget without any of the hassle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stay away from this place

I would stay from this place, i dont think this place lives up to McGrath brand. Inquired about a vehicle and spoke with Justine in Sales. Was told the vehicle is available, i asked for some additional details, i get no call or message back. I call again in an hour and same thing, i asked if the car can be washed and pulled into a service bay for me too look and was told ‘absolutely yes’. I drive in 45 miles and give them another courtesy call as i am 10min away. I get told it will be ready. I show up and the car is sitting under sheets of ice. To top things off, they were already working with a customer on this vehicle and had zero courtesy to inform me when i called them 3 times. Tom the manager told me thats how it works.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Rick, Thanks for the review, sorry that you are upset. We feel we did nothing wrong at t his point. The car was pulled up and ready but another customers showed up and wanted to test drive it, and that customer ended up buying the vehicle. We don't hold used vehicles nor do we take deposits. Learning from the past we have noticed some customers don't show up and in the end other customers are upset because we won't sell it to them. Tom tried to explain that to you but you didn't want to hear it because you were upset which we can understand to a certain extent. We have a lot of used cars in inventory and would be more than willing to try and get you in one. Thanks! - Management

Yvette Colon was really helpful, friendly and provided...

Yvette Colon was really helpful, friendly and provided deatiled information based on our needs for a new vehicle. She was not pushy at all, but willing to answer our questions. We finally closed the deal and get our new car with my favorite color.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Glad to hear that you had a great experience working with Yvette. We appreciate you taking the time to leave us some feedback regarding your experience. If there is anything that we can do for you in the future, please let us know. Thank you for choosing McGrath Honda of St. Charles

Very pushy and there price wasn’t what they posted on...

Very pushy and there price wasn’t what they posted on there website. Tried to charge 4000 more in taxes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After looking at so many dealerships,it was a pleasant...

After looking at so many dealerships,it was a pleasant surprise to go to McGrath Honda.I walked into their St Charles dealerships a very busy Saturday and Leo stopped what he was doing and helped me find the right car.Leo even went to another lot to find me car. He never once pressured me and was always above board. I have never had such a good experience at a dealership! Thanks Leo, when I look for another car I definitely will go back to McGrath Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Henry, We appreciate the opportunity to earn your business. We pride ourselves on customer satisfaction, and we're pleased to hear that you had such a great experience. Your feedback is important to us, and we appreciate you taking the time to leave us a review. If there is anything that we can do for you in the future, please let us know.