Reviews
I recently traded in my 2017 Honda Ridgeline for a new...
I recently traded in my 2017 Honda Ridgeline for a new 2022 Ridgeline at McGrath Honda of St. Charles. The deal I received was great (especially given today's tight market), and the dealer staff I dealt with were extremely helpful and courteous: Akria Shibata (New Car Sales Manager), Jose Espinosa, (Sales Representative), and David G, (Finance Manager). It was a great buying experience (dealer and vehicle), and I highly recommend this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi New Ridgeline Owner, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We just purchased our 2nd vehicle from Yvette Colon at...
We just purchased our 2nd vehicle from Yvette Colon at McGrath and would highly recommend Yvette and McGrath Honda of St Charles. From making our appointment, to test drive to finance Yvette and McGrath made our purchase an enjoyable experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dougcook4, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles! We hope to see you soon!
If you’re going to look at cars at McGrath Honda in...
If you’re going to look at cars at McGrath Honda in St.Charles be sure to ask for Darek Smorczewski. A great salesman who will help you with every step of the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jimbodoll, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.
How a Big Honda Dealer treats out of towners!
I drove a hour and a half to this dealership to look at a 2017 Nissan Rogue SL because it was priced good for the low miles that were on it. Everything went pretty good and I left with the vehicle about 3 hours later. On the way home I heard a noise coming from the passenger side rear wheel that I thought might be tire noise or from the road. Two days later I took it to a mechanic where I live and they told me it was a bad wheel bearing. Now I know the dealerships shop should of caught this before putting it on the lot, but they want me to drive it all the way back there so they can inspect it instead of taking my word for it! I didnt buy their $1500 dollar warranty so its going to be $550 out of my pocket! Pretty sad how a big Honda dealer treats someone not from the area!! Lesson learned, stay away from Chicago area dealers!!
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
David, Thanks for taking the time to leave us some feedback. We can't seem to find you here in our system based off the information provided. Please feel free to give us a call at 630 443 6400. Thanks!
Happy with Honda
I purchased my 2021 Honda Accord from McGrath Honda of St Charles. I was looking for one for a while and no one seemed to have the color I wanted. I stopped in the dealership and told them what I was looking for. There was a wait, but Nate P. explained the situation and what they can do. I was shocked to find out they could have it in weeks. With the car market being the way that it is lately, I was amazed. They had it ready for me for a test drive a couple weeks later. They advised me that it was in and I scheduled a test drive with Jose E. Jose was a complete pro. Made me feel like a VIP. Nate P worked up the numbers and I was very happy with the pricing they offered. It was well below what I was hearing from other dealerships. Needless to say I made the purchase. The GM Dustin J made it a point to meet with me and make sure the transaction went as smooth as possible. Been getting compliments on the car ever since.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Derick Smorz Our sales person was very pleasant and...
Derick Smorz Our sales person was very pleasant and took time to inform us on all the components in our new car. I would recommend Honda St Charles and Derick
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very patient, thorough, staff. Followed through and...
Very patient, thorough, staff. Followed through and provided the vehicle and price we were seeking. Our fourth Honda from McGrath.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am still in awe of what great customer service I...
I am still in awe of what great customer service I received here. They were truly able to help me decide on a vehicle that fit my lifestyle and future plans. Tom was able to help make me feel comfortable and positive about the car I purchased. Shane was so down to earth and overall a great guy to help with all the questions you have. The man makes you feel right at home and excels at what he does! Thanks again for all you guys do! Such a great start to a long term relationship!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everybody at the dealer was so helpful Jose Lozano and...
Everybody at the dealer was so helpful Jose Lozano and Dave grocer along with George the manager were great I will come back again and again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Over the years, our family has purchased over six...
Over the years, our family has purchased over six vehicles from McGrath. We have never been disappointed in the product, the sales department (Derek is the best!) or the service. Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car