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Easterns Automotive Group of Baltimore

(6,031 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Great experience

really friendly nice guy I recommend anyone. I really like this dealership, good and nice affordable cars! Good workers. I had good experience still with this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our goal has always been to provide top-notch service. We're so glad that you are pleased with us!

Good experience

good guy, really friendly! Helps a lot, and if he says he’s got you then he got you. Good person And funny. Gets the car that you need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Kudos to Gabe for providing you with the customer service that you deserve. Excellent!

Excellent service and personality

I have gave Darryl a 5 star because of his kindness of assisting me in helping my with all financial issues with the bank and helping me test ride the car I received for a fair price in my opinion over all great guy with a great personality next time you come to easterns automotive I recommend you to always go to Darryl 👍🏽.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star rating! We'll be sure to let Darryl know that you enjoyed your visit.

Easy, great, and fun

I gave Darryl a perfect 5 star rating because he is a great dealership man by helping you with your insurance and getting approved for the perfect car your looking for and helping you spend as little money as possible this dealer helps you cover your tags and finances 👌🏾.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Well said! At Eastern Motors, your job is your credit!

Gabe !!!!!

Gabe was super patient and gave great customer service he wasn’t aggressive and listened to everything I wanted and needed he was great and super nice !!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It doesn't get any better than that! Awesome feedback!

Easy Breezy

Jay has so much enthusiasm I am so satisfied with my car she made sure I left the lot with what I actually wanted would so recommend other first time buyers to her ! Kootos to you JAY🥰

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dreams come true here at Easterns! Congratulations on buying your very first car! So glad that you are a happy customer!

2nd Time just as good as the 1st

I bought a car here over 3 years ago. Everything went amazingly and they were able to get me what I wanted even with some not so great credit. I came In today to see if I could trade that car in for something else and they worked it out. They put me in a car I have been wanting. My credit has improved over the past few years so it all went by quickly and smoothly. Darryl did an amazing job as did everyone else in the building! They work together as one unit to make sure you leave happy! I plan to come back for my next car a few more years down the line. I have been to other dealerships and they are stuffy and aggressive. I enjoy the more relaxed feeling during what is typically a stressful event. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

YES! Thank you for being such a loyal customer to Easterns! Your support over the years has been amazing. We'll always do anything that we can to assist you.

Thankful

Ajasia has excellent customer service I would recommend her and this dealer . She was so helpful and kind to me if it wasn’t for my husband already getting his dream car I would send him her way . She got me out of there in something reasonable priced and still luxury I’m ecstatic????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's so nice to hear from you! We'll be sure to let Ajasia know how you feel. Thanks!

Great car great customer service

Great customer service was friendly and helped much as possible for me to walk away with a great car a good valued priced and payments

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sounds great! This is such wonderful news to us.

super service

Justin was a excellent salesman I would recommend to any one in the car market

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Your thoughts as a customer are important to us! Kudos to Justin for providing you with the service that you deserve.