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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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FOR DARRYL MAYCK

THE GUT DARRYL WAS GREAT HELP IN EVERYWAY.. I DID NOT PURCHASE A VEHICLE FROM HERE.BUT THE CUSTOMER SERVICE FROM DARRYL WAS AMAZING.. HE KEPT CALLING AND TRYING TO MAKE SOMETHING WORK FROM EVERY ANGLE POSSIBLE. BECAUSE OF MY NEGITIVE EQUITY GOT ME IN A BAD POSITION, IN A FEW MONTHS I WILL COME BACK TO SEE DARRYL AND PURCHASE A CAR OR SUV FROM HIM..THANKS FOR ALL YOUR HELP..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Kim, We're glad to hear that your visit went so well and Darryl was there to provide you with such exceptional service. We sincerely hope that we will be able to welcome you back to the Easterns Automotive Group of Rosedale, where the warmest customer service awaits you.

sean brockington

The salesman was very professional and he put my mind at ease...this was a really easy purchase and I would recommend this dealership to everyone. I AM SO HAPPY!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Crystal, We appreciate you taking the time to tell us that you are a happy customer. We are sincerely grateful to know that staff was able to put you at ease during your visit. We appreciate your recommendations as well and we hope to see and serve you again in the future. Take care!

sean brockington

the sales men was a very good help on me buying and picking out the right vehicle.. I would recommend someone to buy their car here and talk too him for help....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kianta, We cannot thank you enough for your wonderful review and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again. Happy driving!

This is for Darrell Hopkins!!!!

First time with Eastern, and it was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Brian, We are pleased to hear about your great experience at Easterns Automotive Group of Rosedale! If there is anything else we can do for you, please pay us another visit!

This is for Darrell Hopkins!!!

First time in my life I come to a dealership and not get hassled. Love the buying process, it was really easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dina, Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Easterns Automotive Group of Rosedale. If you have any further needs, do not hesitate to come back in for a visit.

Ths is for Darrell Hopkins!!!!

Darrell was very knowledgeable and made the entire process seem easy even though it was not. We are very pleased with the results and will definitely refer other customers in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us your review, Karen. We are happy to hear that you were pleased with the service you received from Darrell. We appreciate your referrals and would love to work with you again in the future. Take care!

sean brockington

Very grateful for the excellent service. Customer service was precise and efficient. I will be recommending customers who are seeking a new vehicle. Eastern's made the process quick and smooth. Thank you to the staff and management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your positive review, Taryn! We're glad to hear that your car buying experience was quick and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Thanks you for the recommendation as well. Please let us know if there's anything else we can do for you.

This is for Darrell Hopkins!!!!

Excellent customer service. Helpful, very open and knowledgeable of the process of car buying and insurance. Made good recommendations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for writing, Jamar! We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a satisfied customer. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon!

JOHNNY MCFADDEN CUSTOMER REVIEW

EASTERNS IS GREAT I LOVE MY CAR GREAT BUISNESS!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the wonderful remark! We are so honored to have you as a valued customer. Don't hesitate to contact us if there is anything else we can do for you.

johnny mcfadden customer review

The staff at Easterns Automotive worked to get us the best deal for our money and situation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for writing about your visit with us and congratulations on your purchase! We are glad that we have earned your business by working hard to get you the best deal possible. If you have any questions about pricing, please feel free to give us a call. We look forward to working with you again.