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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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This is for Darrell Hopkins!!!

Good experience surprised they got it done when other places could not

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi there Frank, We?d like to thank you for the feedback regarding your sales experience. Your appreciation is all that matters and we are more than happy knowing we could meet your expectations. Congratulations on your purchase and please let us know how we may be able to help next!

This is for Darrell Hopkins!!!!!

Mr. Darryl provided exceptional customer service. My experience with Eastern Motors was excellent and I will refer the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tia, Thank you for spreading the good word! We couldn't be happier that Darryl was able to provide exceptional customer service. We appreciate your referrals and we hope to see and serve you again in the future. Happy driving!

DARRYL MAYZCK REVIEW

Darryl was a huge help and lovely to work with. We have been here at the dealership for almost seven hours while he walked us through the buying process, and even had another vehicle type shipped from another branch for us to test drive same day. Jentry was also a major help in figuring out what kind of financing would work best with our needs. Great service all around, and a very pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ashley, We are ecstatic to hear that your overall experience with us has been a pleasant one. Darryl takes customer service very seriously and we are thrilled to know that you were pleased with your purchase. Thank you for choosing Easterns Automotive Group of Rosedale for your vehicle needs. Drive safe and stay well.

This is for Darrell Hopkins!!!!

great job on getting me in my car. Good customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rick and thank you! We are happy to hear Darrell did a great job in helping you get the perfect vehicle. We hope you are enjoying your new vehicle and hopefully we get to see you again!

johnny mcfadden customer review

great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the positive remarks, Manny! If you have any further needs, do not hesitate to come back in for a visit. Take care!

johnny mcfadden customer review

johny was great answered all my questions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tricey, We thank you for your wonderful remarks about Johnny. We will be sure to pass along your praises to him and all of us hope to see you again when the time comes to purchase your next vehicle. Until then, drive safe and stay well.

johnny mcfadden customer review

they were honest and made me understand why the financing was the way it was

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Diondre, Thank you so much for taking the time to write this review. Our top priority is delivering informative service and we are extremely happy to hear that we were able to satisfy that. Don?t hesitate to call or stop in if you should have any additional questions or concerns.

DARRYL MAYZCK REVIEW

I WAS WORKING WITH TWO GUYS AT EASTERNS MOTORS AND THEY BOTH MADE THE PROCESS QUICK FAST AND A GREAT ASSIST.. I HAD A OLD BENZ THAT I WAS HOPING TO GET OUT OF.. EASTERSN MADE IT HAPPEN WITH A GOOD TRUCK PAYMENT LOW RATES.. I GOT MY TRUCK NOW IM READY FOR THE SNOW.. APPRECIATE EVERYTHING.. ILL BE SURE TO SEND MY FRIENDS YOUR WAY. ILL ALSO BE RETURNING..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephen, Thank you for taking the time to write this positive review! We work very hard to ensure that each of our customers is 100% satisfied with the sales experience. We appreciate your referrals and we look forward to working with you again. Happy driving.

SEAN BROCKINGTON

SEAN WAS VERY HELPFUL EH WAS VERY GOOD AND PROFESSIONAL WILL RECOMEND A FRIEN HE WAS GREAT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Claudia. We are very happy to hear that Sean could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to working with your friends in the future! Take care.

AARON JOHNSON REVIEW FOR DARRYL MAYZCK

I PURCHASED THIS VEHICHLE FOR MY GIRLFRIEND AND SHE LOVES THE CAR.. DARRYL WAS A GREAT HELP ON HELPING PICK OUT A VEHICLE THAT I COULD AFFORD FOR HER.. I WAS HERE FOR A FEW HOURS BUT IT WAS WORTH THE WAIT..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the positive review, Aaron! I'm very happy to hear that Darryl was of such help in picking out the perfect vehicle for your girlfriend. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.