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Easterns Automotive Group of Baltimore

(6,001 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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This is for Darrell Hopkins!!!!

Very well spoken sales representative for this company. Excellent customer service skills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking time to post a review on your positive experience. We are glad that we were able to deliver our trademark excellent service but most especially we are more delighted to know that you were able to enjoy your purchase experience. Thank you for choosing us, and we look forward to serving you again in the future!

johnny mcfaden review

Great car at a great price! Johnny was patient and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your words mean so much to us here at Easterns Automotive Group of Rosedale. Our priority is to have customers leave with a smile. We are glad Johnny have been able to help you with your purchase. Don't hesitate to reach out if you have any further questions or needs.

This is for Darrell Hopkins!!!

Darrell's mannerism and customer service skills are outstanding. He certainly represents Eastern Motors well. I really appreciate the fact the he went above and beyond to ensure that I were totally satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tara, We really appreciate you taking the time to leave a review about your experience at Easterns Automotive Group of Rosedale. We're glad to hear that you felt Darrell above and beyond to help out with your purchase. Thank you again and if there is anything more that we can do please come back and see us again. Take care!

This is for Darrell Hopkins!!!!

My first time buying a car, was having issues because of no credit built up, but my experience was very pleasant and I drove away a very happy customer! Very helpful, and I would definitely recommend Darrell and Easterns to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Robin. We are very happy to hear that we could be so helpful with your first car buying experience. We are grateful for choosing us for your automotive needs. We look forward to seeing you back again in the future! Take care.

This is for Darrell Hopkins!!

Darrell was very efficient. He showed me every detail of the vehicle and made sure I was happy with my purchase. I am very pleased with my new car and my overall experience with Easterns!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brittney, I am very happy to hear that your overall experience with us has been efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are happy with your purchase. Congratulations on your purchase. We look forward to working with you again.

sean brockington

Very helpful and accommodating. worked quickly to get the process started and worked hard to make sure that we were approved during the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions of future auto need. Also, make sure to like us on our Facebook page to find superb specials!

Sean Brockingston

This dealer was quick to answer my questions and they explained things thoroughly. Process was quick and efficient and were very helpful in working out a payment plan that would help my daughter get into a car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the car buying experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook.

sean brockington

I had a wonderful experience at Easterns. The sales person that worked with me Sean Brockington was very helpful and took making sure I get my ideal car today very seriously. I would recommend easterns motors to all my friends and family. because of ther quality customer service expertise and endurance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vanessa, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! It is great to hear that Sean took your satisfaction seriously and made sure you got exactly what you wanted. We are grateful for your recommendations and we look forward to working with your family, and your friends in the future.

sean brockington

sean was a great sales guy very helpful will recommend a friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Lynnell. We are very happy to hear that Sean could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care.

saen brockington

This was one of the best buying experiences I ever had Sean was very informative and we got exactly what we wanted at a great price. Very happy!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sheila, Thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and informative service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Sean was able to help you get what you wanted. If you ever need anything in the future, please don't hesitate to let us know. Take care!