Reviews
Beyond Satisfied Customer of Darryl Mayzck!
This is my second time as a customer at Easterns and I must say that I am even more pleased than the first. I came in doubtful that I would get the car that I wanted but after working with Darryl and his team, I was told that I not only qualify for the car that I wanted but at a rate that I am positive I would not have gotten anywhere else! I am so excited to be in a car that I want instead of having to settle for something else. There was zero pressure from Darryl who was very friendly and personable and I was in and out in a matter of three hours. He even picked me up to get me to the dealership. Customer service that is hard to find today. I would gladly recommend Easterns to my friends and Family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing us with feedback regarding your recent visit, Kara! Our team works hard to keep our customers coming back to Easterns Automotive Group of Rosedale and it's great to hear of your continued business. Darryl and his team are wholly devoted to the success of our guests' experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to working with you, your family, and your friends in the future.
Customer Service Skills
My car broke down last month and I made a quick decision to come to eastern motors in Rosedale. When I got there i was upset about my car and in desperate need to purchase a new one. I saw Sean in the parking lot who greeted me as soon as I got there. He was very nice and offered to help me get inside and settles then we could start the process to see if I qualify for a car. I didn't qualify for a vehicle but he talked with me about how I can work towards getting my credit fixed so that I can start to build good credit again. He was very nice and skillful with his knowledge in cars and the buying process. I would recommend people to this dealership.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience working with Sean. If you have any questions about pricing, please feel free to give us a call. We look forward to working with you again.
THis is for Darrell Hopkins!!!!
Very Friendly and Pleasant Salesman. A easy and simple transaction.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to submit this amazing feedback. Darrell takes pride in his friendly, and efficient customer service and will be ecstatic to hear that you left Easterns Automotive Group of Rosedale satisfied. We appreciate you trusting us with your car buying needs and we look forward to our continuing pleasant relationship. Take care.
sean brockington
Sean was very good with advice. He seemed knowledgeable about cars. I hope that I made a good deal. Only time will tell.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your marvelous feedback, Nodosha! Sean is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. Thank you for choosing Easterns Automotive Group of Rosedale for your vehicle needs. We hope to see you again soon!
THIS REVIEW IS FOR DARRYL MAYZCK AT EASTERNSMOTORS
vERY PLEASED WITH DARRYLS CUSTOMER SERVICE, I JUSTLOVE HIS SMILE. I WAS EXTREMELY COMFORABLE WITH HIM, HE MADE ME FEEL LIKE I WAS AT HOME.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Denise and thank you for your kind words! Darryl is a great asset and we appreciate him for giving you that comfort and making you feel at home during your visit! We thank you again and we look forward to serving you again in the future! Take care and have a great day.
johnny mcfadden customer service
GREAT<THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anisha, Thank you for the input. If you ever need anything in the future, please don't hesitate to let us know. Take care!
REVIEW DARRYL MAYZCK AND GLENN SCOTT
I WAS NOT PLANNING TO PURCHASE A VEHICLE HOWEVER TO DO TO VEHICLE BEING TOTAL IN ACCIEDENT I WAS FORCED TO PURCHSE A VEHICLE .. I HAVE PURCHASED AT LEASED 8 VEHICLES OVER THE LAST 20 YEARS THIS HAS BEN BY FAR THE BEST CUSTOMER SERVICE I HAVE EVER RECIEVED . I TIP MY HAT TO DARRYL MAYZCK AND GLEN SCOTT FOR GREAT CUSTOMER SERVICE . THEY REAL UNDESTOOD MY SITUATION AND WAS VEY HELP FULL TO RESOLVING MY NEED BEYOND MY EXPECTION. THANK U 2 GENTLE MEN VERY MUCH KENNETH PARKER
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenneth, Thank you so much for the glowing review and for taking the time to write! We continually strive to meet and exceed our customers? expectations. We are happy to know Darryl and Glen were able to provide great customer service. We really appreciate you coming in to see us. If you need anything else, please don't hesitate to let us know!
This is for Darrell Hopkins!!!!
I love the atmosphere and Darrell was amazing! I do think that the inside could use a kid area for parents that have to bring their children. It can be a long process buying a car and children get bored easily. If there were some kind of area to keep them occupied, it would make it less stressful on the parents. Overall, I really enjoyed buying my FIRST CAR!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nichole, We truly enjoyed reading your comments and would like to thank you for your kind words. We value comments and suggestions from our guests as this allows us to maintain and improve the service we provide to meet the most demanding needs of our valued guests. Don't hesitate to reach out if you have any further questions or needs.
johnny mcfadden customer review
Johnny was very helpful & patient while I narrowed down my car search which took quite a while. I can be indecisive at times. I would definitely recommend Easterns of Baltimore to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, Thank you so much for the glowing review and for taking the time to write! We continually strive to meet and exceed our customers? expectations and it is gratifying to know that we have succeeded. We really appreciate you coming in to see us and we look forward to seeing you again in the future.
This is for Darrel Hopkins!!!!!!
Great guy. I will send my peeps!! He was personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cassie, Thank you for the kind words about Darrell Hopkins. We appreciate your referrals and it was a pleasure to assist you. If you need anything else, please don't hesitate to let us know!