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Easterns Automotive Group of Baltimore

(6,031 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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sean brockington

great buying experience.fast service,better then expected rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

JB, we love hearing about customers who have a great experience at Easterns Automotive Group of Rosedale and we are glad you are one of them! We know that buying a vehicle is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle.

johnny mcfadden customer service

I was satisfied and would come again..........................................................

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Darren! We truly enjoyed reading your comments and would like to thank you for your kind words. Glad you're a satisfied customer and we look forward to our continuing pleasant relationship. Thanks again!

sean brockington

sean help me out and kept it very business an professional he was a great salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your review, Veronica! We really appreciate your business and are so happy that Sean could provide professional service during sales experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!

sean brockington

It was a great individual that really showed great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Deneen, we truly enjoyed reading your comments and would like to thank you for your kind words. Don't hesitate to ask if there is anything else we can do to help you. Thanks again!

This is for Darrell Hopkins!!

Darrell presented excellent customer service and worked very hard when try to find me a car within my budget

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tiara, I am very happy to hear that your overall experience with us has been efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with your purchase. If you have any questions about pricing, please feel free to give us a call. We look forward to working with you again and hope that you'll find us on Facebook and Twitter to take advantage of our exclusive online coupons and discounts!

This is Darrell Hopkins!!!!!

He was very customer friendly and help us with any problem that came up during the process of buying my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your awesome review, Destiny! I'm very happy to hear that Darrell was of such great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

johnny mcfadden customer review

Great customer service. Very friendly! Made the process very smooth and quick. I was very surprised about how things went.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Amber, thank you for your kind words and congratulations on your purchase! We are very happy to hear that it was a smooth process for you as we know buying a vehicle takes time out of your day. Make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals.

kerstin gabra review's

she was patient to attend to me, answered my questions clearly to my understanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

What an enjoyable review to read, Peace! It is reassuring to know that Kerstin provided you with such a remarkable shopping experience. Easterns Automotive Group of Rosedale's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials.

johnny mcfadden

Johnny was very informative and helpful. He made a very long process comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Margaret and thank you for your kind words! Johnny is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to working you again in the future!

sean brockington

eastern motors is wonderful, customer service is 5 stars, gave good hospitality and made me feel like put of the eastern motors family. 5 stars to Eastern motors and I would recommend this car dealership to everyone that I know who need a car. Thanks for caring Eastern Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this excellent review, Darlene. We are so happy to hear that we could make you feel like a part of the Easterns Automotive Group of Rosedale family with your recent purchase. We appreciate your recommendation as well! If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon!