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Easterns Automotive Group of Baltimore

(6,031 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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This Is for Darrell Hopkins!!

Darryl was very professional, did his best to accommodate whatever we needed. Answered all of our questions, if he didn't know found someone who could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Naomi, congratulations on your purchase! At Easterns Automotive Group of Rosedale, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Darryl was able to show you dedicated and personalized service.

johnny mcfadden customer service

Johnny was very helpful and patient during the whole car buying experience. He explained everything thoroughly and carefully so I did not have any unanswered questions. The process as a whole was long but he remained interactive and helpful throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shaunte, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Johnny is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your purchase! If you have any questions or concerns, please do not hesitate to come see us.

Kerstin Gabra review

I was looking for a used car and I went to Easterns. I met Kerstin and she helped me with all my questions and she was patient was me. Kerstin has an excellent customer service. I would recommend Easterns Auto for my friends and for everyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Amanda, thank you for leaving us this wonderful review! We're glad you had a great experience, and we really appreciate you coming in to see us. If you need anything else, please don't hesitate to let us know!

kerstin gabra review's

The dealer was very nice I got wonderful service thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lorraine, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers.

Kerstin Gabra

I liked the inventory that Kerstin showed me and she was very knowledgeable and patient. She has a good customer relation and I would recommend Easterns Auto if your looking for a good cars and good customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Anthony, we're glad to hear that your visit went so well and Kerstin was there to provide you with such exceptional service! We hope you can visit Easterns Automotive Group of Rosedale again in the not so distant future. Until then, have a great day.

kerstin gabra review's

Excellent person, patient and detailed individual. I will surely come back and probably buy a car when my financial dynamics change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Geoffrey, we appreciate your kind words. It's always great to hear from our guest and we're glad you were pleased with your visit. We sincerely hope that we will be able to welcome you back to the Easterns Automotive Group of Rosedale, where the warmest customer service awaits you.

kerstin gabra review's

Kerstin gabra and glenn scott were great at selling us a car that we wanted and needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this review, Erin. We are very happy to hear that Kerstin and Glenn could help get you set up with the perfect car for you. If there is anything more we can do for you please feel free to come back and see Easterns Automotive Group of Rosedale any time! Take care.

johnn ymcfadden customer review

The whole entire staff was very welcoming and professional and recommend my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ashley, we are thrilled to hear that you enjoyed your sales experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Have a great day.

johnny mcfadden customer review

service was fast easy and educating johnny was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Chelsea, all of us at Easterns Automotive Group of Rosedale congratulate you on your new vehicle! Johnny is a great addition to our sales team and we are glad you had the opportunity to work with him. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages!

This is for Darrell Hopkins!!!!

Darrell did an awesome job assisting my husband and I with finding a car to fit our life style and within our budget. He kept us updated with the process as we waited to be approved. He was very personable and professional. He presented as knowledgeable and reliable in his understand of purchasing a preowned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sonia, thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Darrell assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials!