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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Sean Brockington

Mr. Sean Brockington was very professional and knowledgeable. He went above and beyond in the customer service aspect. He was friendly, informative and helpful. I would recommend Eastern motors, and Mr. Brockington to a friend in need of a vehicle. He made our car buying experience easy and stress free. He is an excellent car salesmen and representative of Eastern motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brandi, all of us at Easterns Automotive Rosedale congratulate you on your new car! Sean is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. We look very forward to seeing you again in the future!

sean brockington

I never thought this day would ever come an today he gave me faith .... an I am the happiest I ever been in my life .....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

johnny mcfadden customer service

had an easy time, very welcoming group of people and most of all I got approved for what I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

What an enjoyable review to read, Allan! It is reassuring to know that our team provided you with an easy and welcoming shopping experience. I'm happy to hear that you left our dealership getting what you wanted. Don't hesitate to call or stop in if you should have any additional questions or concerns.

sean brockington

I experienced the best customer service @ Eastern's that anyone could ever have hoped for. I was so indecisive that I visited Eastern's on Pulaski Highway 3 times. Each time Sean Brockington handled my husband and I with extreme care and confidence in providing the affordable cost and multiple vehicles for us to choose from. He was very knowledgeable and helpful in us to make a final decision and by following up on a day-to-day basis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to write this review. Sean is a valuable member of our team and we're glad to know that he is always able to accommodate your needs and that we provided you with the best customer service you've ever had. We look forward to serving you again in the future!

mr stevie

mr stevie provided the best service, i was nervous and he calmed my nerves by explaining everything very clearly. I'm gonna tell all my church member and co workers about Easterns Automotive and Mr Stevie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are truly grateful for this awesome review! We are thrilled that Mr. Stevie was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. If there is anything more that we can do please come back and see us again.

Sean Brockington

I can't wait to get my LEXUS GS 350. Eastern';s got the best salesman on hand. He was more than helpful with helping my wife get her new Acura TSX. He was excellent. I will be back to get my LEXUS GS 350. Thanks again Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new Lexus GS 350! Thank you so much for taking the time to leave this wonderful review. It's a pleasure to hear that Sean was able to provide you with an excellent experience. If there is anything more that we can do please come back and see us again.

sean brockington

fast service. came in to get a car and drove out with one. I would recommend this dealership. No money down and not the greatest credit but was able to get financed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lee, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Easterns Automotive Rosedale. If there is anything more that we can do please come back and see us again. Take care!

smarter now

I couldn't buy today, but I left very happy. Geoff worked with me on how to correct my credit score and even helped me make a plan to get on track. He really helped me a lot. I'll be back soon. Thanks Geoff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Megan, we appreciate you taking the time to provide us with your positive feedback. For all of our customers who walk through our doors we want to demonstrate world class service and we're thrilled to hear that Geoff was of such help to you during your visit. We look forward to serving you again in the future!

jeep girl

Geoff was very helpful and friendly through the process easy to talk to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing this terrific review, Amanda! We're elated to hear that Geoff has been very helpful and friendly during your experience with us. If there is anything more that we can do please come back and see us again. Take care!

This Is for Darrell Hopkins!!!

He is very professional and very equipped with knowledge of his job. I will be sure to recommend to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us, Ben! We're glad to know that our team member has been very professional and very knowledgeable during your visit. We appreciate you recommendation and if there is anything more that we can do please come back and see us again. Take care!