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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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sean brockington

Sean showed great customer service and was very patient with me and my finance. He his definitely a great asset to the Eastern Motors team and I would come back to back another car thanks to Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Travis, thank you for writing about your visit with us and congratulations on your purchase! Sean is an asset to Easterns Automotive Group of Rosedale and it is encouraging to hear that he impressed you by delivering our trademark pressure-free customer service. Thank you for you for trusting us with your automobile needs. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers.

Great customer service, nice facility

The customer service was great and the facility was nice and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Allison, we are thrilled to hear that you enjoyed your sales experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts.

This is For Darrell Hopkins!!

I enjoyed my time at Eastern's. I love the van my husband and I purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Cynthia! We appreciate you taking the time to tell us that you are a happy customer. We are glad we could help make the buying a little warmer. Congratulations on your purchase and have a great day.

best car buying experience!

I was helped all their way through by Geoff and I have no complaints. He wasn't just trying to put me in something I didn't like. He explained all my options thoroughly. I walked out a happy camper. Thanks Geoff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Astarr, thank you for your wonderful remarks about your recent sales experience working with Geoff here at Easterns Automotive Group of Rosedale. We shall share to the team your valuable comments as your words of appreciation never fail to inspire us to be consistent in providing excellent service.

This Is for Darrell Hopkins!!!

I enjoyed my car buying experience.-_- :-) Darrell Hopkins, is a very knowledgeable young man with a VERY bright future in sales and business. KEEP HIM AROUND!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for providing us with a wonderful feedback regarding your recent visit, John! Darrell is wholly devoted to the success of our guests? experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for trusting us with your automobile needs. We look forward to seeing you soon!

Allison

Geoff is the best!!!! Got me in my dream car!!! Yeah!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this review, Amanda. We are very happy to hear that Geoff could help get you set up with the perfect vehicle for you. If there is anything more we can do for you please feel free to come back and see Easterns Automotive Group of Rosedale any time! Take care.

Mr cooper

I had a great experience at this dealership the service was terriffic and staff were very polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Andre, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers.

sean brockington

The service was great. I am how things were handle and how my daughter has her own car now with the staff here to make sure it got done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your marvelous review means a lot to us, Deborah. We appreciate your feedback and are happy to hear that Sean was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs.

sean brockington

He handle everything great!! I didn't think I will walk out with a car today,but I did. The service in all was great now I'll be taken a car home to my family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chandra, thanks so much for the nice review! Sean is a key component of our team and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all.

kerstin gabra review's

Mrs.Gabra was perfect answered every question and was so kind the atmosphere was easy going and I felt like I made a friend coming to Eastern

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Allana, congratulations! I am happy to hear you are enjoying your purchase. At Easterns Automotive of Rosedale, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our staff was able to show you dedicated and personalized service. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons.