Reviews
not the best place.
All of their vehicles are branded rebuilt titles from mostly flood cars. They might tell you this when buying it. Just note that the car is worth half of the price advertised. My bank even told me this when buying it. Their list price is if it was a clean title. So just buyer be wary your 20k luxury sedan with no miles is worth 10k. I would buy from them if you find the right deal. However they are terrible with the buying process you have to do everything on your own and make a million phone calls. If you want a hassle free experience go to a real dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
This is totally not true, in most cases when we're buying from the insurance company we have to pay between 60 and 70%, they usually won't release the cars unless they do that kind of money. They also know that the car is really a non-damaged vehicle and we (dealers) will pay more for the ones that are clean, well cared for, and have nothing wrong with them. As to the buying process that's totally ridiculous, we do everything here for you,there's nothing you need to do except bring the money and have an insurance card faxed over by your insurance company, if you're out-of-state we even set up a temporary registration
Imports Unlimited
I was searching for an all wheel drive sports sedan with roomy seating. Mike introduced me to a Porsche Panamera 4, which was a perfect match and the purchase was a smooth transaction. A different Panamera 4S arrived with an even better color scheme. Mike spent the time to develop a trade-in deal and honored mutually agreed upon terms. He ensured that I was covered by the vehicle?s warranty, which was critical to me being a previously owned, luxury car. Also, Mike?s reputation among the Porsche service representatives is outstanding. Additionally, Dave in service is attentive to any maintenance and service needs as well as following up with his customers. I?m currently driving my second car from Imports and will continue to use them for future vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
highly recommended
Knowing Imports Unlimited specializes in reclaimed titles i researched this company for hours. As hard as i tried i cannot find a single complaint about the reliability of the cars purchased. Mike knows his buisness well. He was upfront about the cars history, and took time to explain the whole process. In the end i was so impressed i not only wanted to buy a car, i wanted a job selling them. If you want a good car for significantly less than you will pay elsewhere, take a trip to Imports Unlimited. You definitely won't be sorry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Place - We love it!
We have bought 3 cars from Mike and we loved all of them. Great prices and quality cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I Still Love This Place
You will notice that I previously wrote a review about Imports Unlimited. I still own the Veloster, and it's been over a year since I bought it. Usually a car dealership forgets about you after you're gone a month. Certainly when no warranty is involved, you may be forgotten by the time you drive a block away. One year after I bought the car, this strange "Safe Mode" occurred and my Veloster pooped out. Though this problem had nothing to do with the water damage, as disclosed when I bought the car, Dave not only took care of it but practically adopted my car to be sure it would be fine. Dave is the service manager at Imports Unlimited. I've already written about how honest and open Mike and Mike were in the showroom; but now you should know that the backstage area is just as honorable and highly skilled. I probably will not have any reason to return there, since my car is back to being in perfect condition. But maybe I'll find an excuse to buy another car....just to see the Unlimited Gang again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Love this place and the people working there too!
I drove only Honda Civics since 1980. There was no way I would ever switch to any other make or model car. However, my boyfriend casually brought me to Imports Unlimited, and I fell in love with this awesome Hyundai Veloster. The owner, Mike, was completely honest with me as to the water damage of the car. Though he could have been quite busy, since there were calls coming to him from all over the world (Really...All over the world!); he spent so much time with me and wanted me to be sure that I could adjust to giving up the love of my life, my Civic. I took the car home and I was given time to change my mind. But I didn't. I Loved the car. And then a few weeks after buying it, something goofy happened and it went into "Safe" mode. Not a problem; since Mike and his service department (run by Dave; another great guy) actually sent a tow truck to pick it up. They gave me back my Civic to use until they were sure they solved the problem. The problem not only got solved, but I saw how dedicated everyone is at that facility. I still stop by there to say "Hi" and show off my car. While I'm complimenting the sincerity of everyone who works there, I must include Michael S. He's at the desk next to Mike, and he still remembers my name and is genuinely concerned if I still like my car. You don't find that at any other car dealerships.... even Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer beware, but good value
As long as you know going in that their cars are all (or most?) rebuilt or reconditioned to some degree, and are okay with that, you can get more car for your money here. It's no "free lunch", and I wouldn't exactly call it a bargain (since you're trading warranty, potentially reliability, and resale value in exchange for the lower price). It's a risk, so if you're not okay with that, spend the extra money to get a good-title car elsewhere. I got a BMW 5 series many years ago, at a cheap price, and it looked and drove as if it were brand new. The one complaint I had was that it seemed like they didn't cure the paint correctly, and in one spot it bubbled a bit. However, it was shiny and perfect everywhere else. In fact, the car was stolen from me, and the insurance investigator thought I tried to pull a fast one by swapping pictures of a brand new car for my 50,000 mile car. I actually got just about what I paid for it after driving it for a year. Oddly, many of the overly positive reviews here seem fishy, so beware of the glowing reviews. I'd buy again from them if I were in a position to, but at this point I need a reliable car and can't take the risk.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW 528 I
I contact this person to have more information about this car, abd i get a response few minutes after, he told me everything i need to know about this car, he got all the answer and invite ne stip by ti check the car. I'm very happy about this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
niche business
myself ,my friends and my family have purchased quite a few vehicles from these people over the last 24 years they have a good niche business getting flood and theft cars that have sustained little or no damage ,seems they are a little understaffed in the salesmen department so patients is a must ,would highly recommend
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible Service
It has taken me over a week to finally get my car there's poor communication between everyone so all the things that needed to be done haven't been done on my car and I'm growing IMPACIENT since for the past 3 times I've been there something has gone wrong with the car therefore they have to continuously keep it for a few days each time.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
there was probably a problem that was ghostly in nature, this we cannot help , sorry but when there is time needed to fix a issue that requires some driving and ordering of parts we cannot help this we have an excellent service department, this is an unusual complaint, the important thing is that we did take care of Him