Reviews
I recently had the pleasure of purchasing a vehicle from
I recently had the pleasure of purchasing a vehicle from Hi Line Autohaus, and I can honestly say it was one of the most enjoyable car-buying experiences I've ever had! From the moment I walked through their doors, I was greeted with warmth and professionalism that made me feel right at home. Lonnie, Justin, and Nassir went above and beyond to accommodate all of my requests. Nassir, in particular, listened attentively to my needs and preferences, ensuring that I found the perfect car for me. Their patience and understanding throughout the entire process made it so much easier. I never felt rushed or pressured, which is often the case at other dealerships. From my first visit to the final paperwork, they made the entire process simple and straightforward. They took the time to explain every detail, making sure I was comfortable and confident in my decisions. It's clear that customer satisfaction is their top priority! The level of service I received was unmatched, and I genuinely wish I could give them more than 5 stars! The team at Hi Line Autohaus has earned a customer for life, and I can't thank Lonnie, Justin, and Nassir enough for their exceptional care and dedication. If you're in the market for a vehicle, I wholeheartedly recommend Hi Line Autohaus for a stress-free and enjoyable car-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing such a thoughtful and kind review! We’re absolutely thrilled to hear that your car-buying experience at Hi Line Autohaus was enjoyable and stress-free. It’s wonderful to know that Lonnie, Justin, and Nassir were able to make such a positive impact and ensure that you found the perfect car without feeling rushed or pressured. We truly strive to put our customers first, and your feedback reassures us that we’re on the right track. We’re grateful for your trust and for taking the time to share your experience. Your recommendation means the world to us, and we look forward to continuing to serve you for years to come! Thank you again for your kind words and for being part of the Hi Line Autohaus family! Happy Motoring, HiLine Team
It was a pleasure to work with, Naasir!
It was a pleasure to work with, Naasir! He answered all the questions we had. It was very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Oleg, Thank you for your feedback! We're glad to hear that Naasir was able to provide the assistance you needed and that his professionalism stood out. We truly appreciate your positive comments and look forward to working with you again in the future! Happy Motoring, HiLine Team
Naasir, my sales representative, was knowledgeable ,
Naasir, my sales representative, was knowledgeable , professional, and respectful of my time. Approach is everything while trying to make a deal. Naasir delivered exceptional service throughout the whole process. Lonnie Hanna, the GM, stepped in to introduce himself for the final stage, bringing this whole deal together. My experience at Hi-Line Autohaus on Independence was fantastic and would highly recommend anyone stop by.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! It sounds like Naasir was not just a sales representative, but also a time-saving superhero—and Lonnie swooped in like the GM caped crusader to seal the deal. We’re thrilled to hear that your experience at Hi-Line Autohaus was fantastic, and we promise, no capes were harmed in the making of this deal! 😄 We really appreciate your recommendation, and we hope your new ride brings you as much joy as a well-timed superhero entrance. Thanks for choosing us, and we look forward to helping you again! Happy Motoring, HiLine Team
Couldn’t help myself in bits laughing out loud.. Would suggest less time fantasizing about superheroes more time selling cars at least give yourself a chance and Stick to what you’re good at
Good experience with Nasir.
Good experience with Nasir. He was helpful and patient with me. Good service overall. Bought a Volvo s60
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! We're thrilled to hear that Nasir provided you with helpful and patient service. It's great to know that you're satisfied with your overall experience. He's a true Rock Star! Congratulations on your new Volvo S60, and we appreciate your business! If you need any further assistance, don't hesitate to reach out. Happy Motoring! HiLine Team
STAY AWAY FROM THIS DEALERSHIP!
STAY AWAY FROM THIS DEALERSHIP!!! I had a very disappointing experience with Hi-Line Autohaus. We agreed on a trade-in price and discussed multiple times the trade in value for our car, and I even confirmed it with their notary before signing the documents. However, when I went to sign, the agent distracted us while talking about insurance coverage and did not give us time to read the contracts as we were signing. We did not receive a copy of the contract and we were assured that everything was OK. I was told that I would get a cash refund for some of the trade in value of my old car, but after waiting weeks without getting it, I went back to see what was the matter. When I arrived, I was told that I would not get any refund. When I pressed further, they finally provided me a copy of the contract, and I saw that it had a much lower price for the trade in than what we had agreed upon. This felt like an intentional distraction tactic, and I feel deceived. I would caution anyone dealing with this dealership to be very careful when signing documents. The most disappointing part is that, after I looked up reviews, I found out that I wasn’t the only one they’ve tricked. This company that I thought was reputable turned out to be full of scammers preying on trusting customers. A dealership should provide support, transparency, and respect, but all I got was dishonesty and manipulation. STAY AWAY FROM THIS DEALERSHIP. Don’t make the same mistake I did and get caught up in their deceptive practices. I strongly encourage anyone thinking about visiting to read reviews and reconsider. The last thing you want is to be deceived like I was.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We were sorry to hear that your experience with our dealership wasn't a great one. We strive to provide a World Class Experience to each of our clients. Therefore, we have reviewed all the facts and documents carefully. We found that the amount you were hoping to receive for your trade-in was noted. However, following a physical trade inspection and before the final documents were signed it was noted that your vehicle needed (4) tires, brakes (front as well as rear), and routine maintenance. Thus, we were not able to accommodate your Trade-in value request. The Final Bill of Sale, NC Installment Contract, and all supporting documents all with a lesser than requested Trade-in value were signed by you as well as your Co-Buyer. With just the initial Retail Installment Contract, you and your Co-Buyer signed a minimum of 8 different locations accepting the terms fully disclose to you. In addition, neither is it customary nor did we see any notations about refunds due after the purchase. If you would like to discuss this further, fell free to contact the General Manager @ (704) 532-9200. Respectfully, HiLine Autohaus Team
Customer service was very professional and I would
Customer service was very professional and I would recommend other Customers to purchase their vehicles with you.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our customer service. We truly appreciate your recommendation and are grateful for your trust in us. We're here to assist anytime you need, and we look forward to serving you and others in the future! Happy Motoring, HiLine Team
Very good customer service helped a lot.
Very good customer service helped a lot. Gave us complimentary drinks. very nice people. Very easy to talk to as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear you enjoyed the complimentary drinks and had such a positive experience with our team. We always aim to make our guests feel comfortable, and it's great to know that we succeeded. We hope to welcome you back soon! Happy Motoring, Hi-Line Team
Nasir was an excellent salesman.
Nasir was an excellent salesman. Personable, friendly and knowledgeable everything you want during this process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr. and Mrs. Cunningham, Thank you for sharing your experience! We're so glad to hear that Nasir made your process smooth and enjoyable. His personable, friendly, and knowledgeable approach is exactly what we strive for. We truly appreciate your feedback and will make sure to pass along your kind words to Nasir! Happy Motoring, Hi-Line Team
Glittering uh huh huh huh huh yum huh huh huh huh hhh hhh
Glittering uh huh huh huh huh yum huh huh huh huh hhh hhh hhh hhh hh
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your response! We appreciate your participation in the survey. If you have any further thoughts or would like to clarify any details, please feel free to share. Your input is valuable to us! Happy Motoring, HiLine Team
It was a very good experience for me! Everyone there was kind and helpful! I would definitely go back and buy another car from them!
Thank you so much Nasir, the car runs smooth and you
Thank you so much Nasir, the car runs smooth and you stuck with us till the end!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We greatly appreciate your time and effort in providing valuable feedback. Your input is instrumental in helping us improve. Happy Motoring, HiLine Team