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Hi-Line Autohaus

(1,081 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(877) 822-8199 (877) 822-8199

Reviews

(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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Customer service was very professional and I would

Customer service was very professional and I would recommend other Customers to purchase their vehicles with you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our customer service. We truly appreciate your recommendation and are grateful for your trust in us. We're here to assist anytime you need, and we look forward to serving you and others in the future! Happy Motoring, HiLine Team

STAY AWAY FROM THIS DEALERSHIP!

STAY AWAY FROM THIS DEALERSHIP!!! I had a very disappointing experience with Hi-Line Autohaus. We agreed on a trade-in price and discussed multiple times the trade in value for our car, and I even confirmed it with their notary before signing the documents. However, when I went to sign, the agent distracted us while talking about insurance coverage and did not give us time to read the contracts as we were signing. We did not receive a copy of the contract and we were assured that everything was OK. I was told that I would get a cash refund for some of the trade in value of my old car, but after waiting weeks without getting it, I went back to see what was the matter. When I arrived, I was told that I would not get any refund. When I pressed further, they finally provided me a copy of the contract, and I saw that it had a much lower price for the trade in than what we had agreed upon. This felt like an intentional distraction tactic, and I feel deceived. I would caution anyone dealing with this dealership to be very careful when signing documents. The most disappointing part is that, after I looked up reviews, I found out that I wasn’t the only one they’ve tricked. This company that I thought was reputable turned out to be full of scammers preying on trusting customers. A dealership should provide support, transparency, and respect, but all I got was dishonesty and manipulation. STAY AWAY FROM THIS DEALERSHIP. Don’t make the same mistake I did and get caught up in their deceptive practices. I strongly encourage anyone thinking about visiting to read reviews and reconsider. The last thing you want is to be deceived like I was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We were sorry to hear that your experience with our dealership wasn't a great one. We strive to provide a World Class Experience to each of our clients. Therefore, we have reviewed all the facts and documents carefully. We found that the amount you were hoping to receive for your trade-in was noted. However, following a physical trade inspection and before the final documents were signed it was noted that your vehicle needed (4) tires, brakes (front as well as rear), and routine maintenance. Thus, we were not able to accommodate your Trade-in value request. The Final Bill of Sale, NC Installment Contract, and all supporting documents all with a lesser than requested Trade-in value were signed by you as well as your Co-Buyer. With just the initial Retail Installment Contract, you and your Co-Buyer signed a minimum of 8 different locations accepting the terms fully disclose to you. In addition, neither is it customary nor did we see any notations about refunds due after the purchase. If you would like to discuss this further, fell free to contact the General Manager @ (704) 532-9200. Respectfully, HiLine Autohaus Team

Very good customer service helped a lot.

Very good customer service helped a lot. Gave us complimentary drinks. very nice people. Very easy to talk to as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear you enjoyed the complimentary drinks and had such a positive experience with our team. We always aim to make our guests feel comfortable, and it's great to know that we succeeded. We hope to welcome you back soon! Happy Motoring, Hi-Line Team

Nasir was an excellent salesman.

Nasir was an excellent salesman. Personable, friendly and knowledgeable everything you want during this process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mr. and Mrs. Cunningham, Thank you for sharing your experience! We're so glad to hear that Nasir made your process smooth and enjoyable. His personable, friendly, and knowledgeable approach is exactly what we strive for. We truly appreciate your feedback and will make sure to pass along your kind words to Nasir! Happy Motoring, Hi-Line Team

Glittering uh huh huh huh huh yum huh huh huh huh hhh hhh

Glittering uh huh huh huh huh yum huh huh huh huh hhh hhh hhh hhh hh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your response! We appreciate your participation in the survey. If you have any further thoughts or would like to clarify any details, please feel free to share. Your input is valuable to us! Happy Motoring, HiLine Team

Consumer response

It was a very good experience for me! Everyone there was kind and helpful! I would definitely go back and buy another car from them!

Thank you so much Nasir, the car runs smooth and you

Thank you so much Nasir, the car runs smooth and you stuck with us till the end!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your time and effort in providing valuable feedback. Your input is instrumental in helping us improve. Happy Motoring, HiLine Team

A very easy process, that sales person was very

A very easy process, that sales person was very knowledgeable and literally held my hand through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We're thrilled to hear that the process was easy for you and that our salesperson was able to provide such knowledgeable and supportive assistance. We strive to ensure every customer feels confident and well-guided throughout their experience. Your satisfaction is very important to us, and we appreciate your input. Happy Motoring, HiLine Team

Great experience from test drive to delivery.

Great experience from test drive to delivery. Shout out to Naasir Duck for taking great care of us during the process. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience from the test drive all the way to delivery. We'll be sure to pass along your shout-out to Naasir Duck for his excellent service. Your recommendation means a lot to us—thank you for choosing us! Happy Motoring! HiLine Team

Great experience working with Hi-Line Autohaus.

Great experience working with Hi-Line Autohaus. The attention throughout the process was great. Shout out to Naasir Duck for taking great care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Love the pic of the BMW! Thank you for your feedback. We're delighted to hear that you had a great experience and that our team, particularly Naasir Duck, was able to provide excellent service throughout the process. We truly appreciate your recognition and are grateful for the opportunity to assist you. Happy Motoring, HiLine Team

Dealer response

Thank you for your kind feedback. We're delighted to hear that you had a great experience working with Hi-Line Autohaus. It's wonderful to know that you felt well taken care of throughout the process. We will be sure to pass along your appreciation to Naasir Duck for his exceptional service. We truly value your business and look forward to serving you again in the future! Happy Motoring, HiLine Team

I had an amazing experience at Hi-Line Autohaus.

I had an amazing experience at Hi-Line Autohaus. From the moment I walked in, the customer service was exceptional. My salesman, Rich Bogert, was incredibly knowledgeable and took time to understand what I was looking for. He made sure that I felt comfortable every step of the way without being pushy, which I truly appreciated. I was able to find the exact car I was looking for at a very reasonable price. I was also given a fair price on my trade in vehicle. I would highly recommend Hi-Line Autohaus to anyone in the market for a car. Ask for Rich Bogert.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Looking mighty sharp with the New Ride...Thank you so much for sharing your experience! We're thrilled to hear that from the moment you walked in, you felt well taken care of. Rich Bogert is truly an asset to our team, and we're so glad to know he made you feel comfortable and listened to your needs. Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. We hope you enjoy your new vehicle! Happy Motoring, HiLine Team