Hi-Line Autohaus

Everyone was so polite and friendly, Rich did a great job answering all our questions and helping us out with our new car excellent cuatomer service!

The best, thanks Rich Bogert! Made this buying experience, quick and simple. Thanks for the info on how to operate the infotainment center it was a big help!

Love this place, our second purchase in less than a year. Rick Bogert made the process quick and simple. This will be the first place I go on my next purchase.

It was a pleasure working with Matt throughout this process. He is very professional and customer friendly. He is skilled and cares about the customer. My experience with Hi-Line was very pleasant.

All I have to say is “wow.” I’m typically a very weary customer when buying a car anywhere, especially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can’t remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night’s stay at the Hilton downtown if I felt it wasn’t safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can’t think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there’s Neil, making sure I was safe!! Don’t go anywhere else. This place is THE place to buy a car.

We could not be happier with our new car from Hi-Line! But what tops the shiny new car sitting in our driveway was the excellent customer service we received. From the minute we walked in, with no appointment, we were matched with Rich, and he was fantastic! Within two hours we were back home with our new car. There was no pressure, no hidden fees, and they were incredibly transparent. If you’re in the market for a new car in the Charlotte area, go see Rich at Hi-Line for a seamless transaction.

We could not be happier with our new car from Hi-Line! But what tops the shiny new car sitting in our driveway was the excellent customer service we received. From the minute we walked in, with no appointment, we were matched with Rich, and he was fantastic! Within two hours we were back home with our new car. There was no pressure, no hidden fees, and they were incredibly transparent. If you’re in the market for a new car in the Charlotte area, go see Rich at Hi-Line for a seamless transaction.

I have brought many cars in my lifetime, so I am well-acquainted with the environment of car dealerships, What I appreciate about HiLine Autohaus is the ability to browse without being or feeling pressured. My initial salesman, Erick Cover was very attentive without being aggressive. He listened to what I desired and did not try to sell me a car, I was not looking for, I appreciate that. My process took about 3 months, so patience is truly a virtue, Mr. Cover was very patient. At the same time, he checked-in with me, just to see if assistance remain a need. Secondly, Ron Freeman also assisted me on my final visit. He understood that I had previously spoke with Mr. Cover and understood. However, he was still willing to assist while Erick was occupied with another customer. Mr. Freeman has the most approachable personality and easy to do business with. He was also patient and non-aggressive with his sales techniques. I think what I appreciate the most from Mr. Freeman, he took the time to go through and demonstrate each feature of the car and explain every operable part. With all that said, I rode away in a Jotaba 5 series BWW. I could not have had a more pleasurable experience buying a car. This was by-far the best. Gentlemen, you are commended on your service!!

I wouldn’t refer this place to my worse enemy!! This place pull my credit before providing a test drive. In fact I made an appointment for the visit and had a nice rep talk to me when I got to the but the sales rep Erik who I talked to over the phone was late showing up, and was pissed that the other sales rep was working with me and complained! I wish I would’ve left and took my business elsewhere. My husband didn’t want to do business with them from the moment we waited 30min for someone to even approach us. I felt trapped after my credit was pulled after having my credit union approve me of a purchase! It was so unnecessary, but they do anything for commission including lie! The website absolutely does not state that you are not allowed to test drive a vehicle unless you go through a credit application process. Nor did the salesman convey this over the phone! Disgusting practice, pandemic or not. Then after only haven the car less than 6 wks & less than 2000 miles driven, the B21 service light came on. I called and spoke with the unhelpful manager who stated to me he’s been driving a Benz for 24 years. xxx does that has to do with anything?? I’m trying to figure out why this entire experience have to be so Trash !

Rich at Hi-Line Autohaus was WONDERFUL to us! He gave us all the information about the vehicle we were interested in and answered any additional questions we had. The whole experience was top-of-the-line for us ~ no haggling, no gimmicks, no funny business. We didn't, for an instant, feel like there was any pressure or talking us into something we didn't want/need (which wasn't the case coming from another dealership earlier that day). Financing was easy, too. We were in an out within 2 or so hours!! The whole experience was fantastic and we, for sure, will be buying another car from them in the future! Can't thank you enough, Rich!! (Larry, who took care of our financing, was awesome, too!!)