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Hi-Line Autohaus

(1,073 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 695-8614 (888) 695-8614

Reviews

(1,073 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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I found my new go to dealership!

Too many beautiful used luxury cars to choose from. After working with a very patient Matt Zelie, I finally chose a BMW 528i . It is gorgeous and super clean. Hi Line garage has really fair pricing. For the first time ever, I didn't feel the need to haggle to death for a deal. What a refreshing experience that is. I will be back next car for sure!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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This was my first of many to come from Hi Line Garage !!

They had a great selection and prices. So much so that I found myself with having a hard time deciding on which one to purchase. What a great problem to have. I worked with Matt Zelie and he was very patient and easy to work with . I love my BMW 528i and Hi Line Garage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent customer service

Thanks HiLine garage for a great car buying experience. Asheesh Pathak Was excellent and knowledgeable! He has even been available after we purchased the car to answer questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It was ok...

This was my first experience in a dealership in awhile so I wasn't quite sure to expect. My representative was nice, but nothing extraordinary. I walked in the store with an objective to purchase a car, but left empty-handed. I received the basic information on a car I was interested in, however when I went right down the street to another dealership, I was treated like royalty. They were definitely interested in me purchasing a car. We sat and crunched actual numbers, they gave me the walk through with the car, offered me a test drive, and even gave me OTHER options. I came in both stores with the objective of buying an Audi, however now I'm conflicted with an Audi and Acura because at the other dealership he REALLY sold me BOTH cars. Not sure where I will go now. But the guy was nice.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Great first experience- love my X3 from Hi-Line Garage!

Great inventory and prices on beautiful cars, and also a fair offer on my trade in. My 2016 BMW X3 is in amazing shape, fully loaded and everything I am looking for, and it was 100% the best price I found around! Rich and Rob really made the experience simple and great. They were honest, professional and worked hard exploring all the options to make the deal work for us-and I drove my new car home on the same day! Would definitely buy from Hi-Line again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fabulous Experience!

I did a lot of research online, trying to find the BMW X5 I wanted. I went to a BMW dealership in my area and test drove a vehicle, but it didn’t have the packages I wanted. I communicated with the local sales rep that I had found the type I wanted at another dealership (within the same dealership family) in Charlotte, but the sales rep did not get back to me until 24 hours later. So, I did more of my own research on Car Gurus and Cars.com and found the EXACT vehicle I wanted at Hi-Line Garage. I sent an inquiry email and received a reply from Judy. We emailed each other and I drove 3 hours the next morning to test drive the BMW. Judy was extremely professional and an absolute JOY to work with. How refreshing to have a female sales person in a male-dominated field! She made sure my teenage daughter and I were taken care of the entire visit. I noticed a flaw in the paint of the front panel and Judy had it looked at on the spot and repainted! I had not even purchased the vehicle yet! I had already spoken to my banker in SC and knew the rate I could get for financing, but Hi-Line was able to meet that rate. I was able to leave Charlotte with MY BMW! I will definitely recommend the drive to Charlotte and Hi-Line Garage to all my Charleston,SC friends for luxury vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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David J.

Rich was great to work with, he was very patient with us throughout the buying process! Highly recommend Ric and Hi-Line for your high quality used car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent pressure free experience

Ash was an absolute pleasure to work with. He was upfront and professional. Great place to purchase a high quality vehicle at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great car buying experience

Judy was amazing with assisting me on finding the perfect car in a short amount of time and helping me to drive away with it the same day she went out of her way to make sure i was happy with my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

EXCELLANT SERVICE

From the first point of contact we were treated professionally with care and prompt follow-up calls from Tony Byrd. Tony is to be highly recommended for friendly mannerism, enthusiasm and quick responses to all our questions and requests. Our experience with finance man Greg Adler was equally impressive For the first time ever buying a car [I am 61] the financier did not hackle me and tried to sell me the rest of Charlotte N.C.. Greg took us straight to what we wanted and we signed on the dotted line. He was also so easy going and easy to talk to. What a great experience we had with both these two gentleman in the purchase of our vehicle. Five star service all the way! THANK YOU TO BOTH TONY AND GREG! From Gabriel and Shellie Heymans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.