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Jeep Chrysler Dodge RAM of Ontario

(709 reviews)

Reviews

(709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeep Chrysler Dodge RAM of Ontario from DealerRater.

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Bought my dream car here and has been back every 10K to

Bought my dream car here and has been back every 10K to keep this Awesome Challenger going at peak performance. Service always 100% good ranking for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're thrilled to hear you found your dream Challenger with us! It's fantastic that you've been keeping it in top shape with regular service. Your continued trust means the world to us. Looking forward to seeing you at your next visit! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

I had an issue with my blower motor for my air

I had an issue with my blower motor for my air conditioner making a lot of noise. The vehicle was under warranty and they inspected it and found, at least they claimed, the head of a mouse stuck inside the unit it was causing the noise. I had to leave my vehicle on a Monday before New Year's, and I received it back on Thursday. According to the repair process for most, if not all, Dodge dealers this was done somewhat expeditiously. A positive note is that I was given a rental coordinated through their in-house contracted rental company. They are also able to give me a truck to replace my truck at no cost. The service advisor, Kirk, was very good. He's been around a while and gives you accurate information. All in all it was a decent experience. But something has to be done about the long way times for repairs. I would recommend the dealer to anyone trying to decide where to take their vehicle for repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for sharing your experience! We're glad to hear that Kirk and our team provided you with great service and a speedy resolution. We appreciate your feedback on repair times and will work on improving that aspect. Your recommendation means a lot to us! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Overall a great dealership from the vehicle purchase,

Overall a great dealership from the vehicle purchase, appearance and accommodations for waiting for service. I think the service dept can be a bit more friendly and communicative. It seems they leave you hanging until the vehicle is done with service. Service prices good compared to other RAM dealerships. Overall good but small items to be tightened up to be an exceptional well rounded dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Randy, We appreciate both your business and your feedback. We always want to provide the best service possible, which is why I'd like to speak with you further about some of the issues you have experienced here at our service department. Please contact me at your convenience. I hope to hear from you. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

Britney was very helpful and took care of my daughter’s

Britney was very helpful and took care of my daughter’s car. Gerardo and Reggie always GREAT. They all helped me get my daughter’s car back before Christmas Holidays. My 2nd car at your dealership and son is getting to get. 3rd (Jeep). Thank you all. Geraldo always great dealing with you and your team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Humberto, thank you for the fantastic review! We're thrilled to hear that Britney, Gerardo, and Reggie provided you and your daughter with great service. It's wonderful to see you returning for your third vehicle. We look forward to helping you and your family again soon! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Highly recommend Daniel at Ontario cdjr great customer

Highly recommend Daniel at Ontario cdjr great customer service and fast turn around 10 of 10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Alex! We're thrilled to hear about your positive experience with Daniel. Our team always strives to provide top-notch service, and your recommendation means a lot to us. We look forward to serving you again! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Very fast, Carl did a great job keeping his word.

Very fast, Carl did a great job keeping his word. Glad to see the quality improvements. Computer was down and the dealership worked around it Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, we’re thrilled to hear about your positive experience! Our team, especially Carl, strives for excellence and quick solutions. Your feedback on our quality improvements means a lot. Thanks for choosing us, and we look forward to serving you again! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Fastest turnaround yet!

Fastest turnaround yet! Had to have the driver visor replaced because it got loose and broke..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with our quick service. It's great to know we could help with your driver visor replacement. We appreciate your support and look forward to assisting you again! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Service is excellent and staff is friendly and care about

Service is excellent and staff is friendly and care about your needs. Would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We’re thrilled to hear you had such a positive experience with our team. Your recommendation means the world to us! We look forward to serving you again soon. Regards, The Jeep Chrysler Dodge FIAT of Ontario Team

Brittany provided great service, making the experience

Brittany provided great service, making the experience seemless and thorough. It makes dealing with car issues tolerable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear Brittany made your experience seamless and enjoyable. Our team is dedicated to providing top-notch service, and it’s great to know we hit the mark. We appreciate your feedback and look forward to assisting you again! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

My 2nd car with Dodge Ontario Team.

My 2nd car with Dodge Ontario Team. Your Team with the last year. Reggie Guzman and Gerardo Arciga made us feel like Family. Made the process painless and went above and beyond to take care of my family. Great team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with Reggie and Gerardo! Creating a family-like atmosphere and making the process smooth is what we strive for. Thank you for being part of the family—enjoy your new car! Regards, Ben Noland General Sales Manager bnoland@jcdontario.com