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Modern Nissan of Concord

(3,446 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (855) 829-0238 (855) 829-0238
Used (866) 375-6095 (866) 375-6095
Service (866) 375-6212 (866) 375-6212

Reviews

(3,446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Modern Nissan of Concord from DealerRater.

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Fantastic customer service

Did an excellent job with the work I needed done to the truck. Customer service was outstanding. Your service advisor, Dennis McGee was first rate and most important friendly and knowledgeable. Enjoyed our conversation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Seamless

Seamless experience, consultant new what my concerns were and gave me viable options for correction. Best of all, I didn’t have to come back, everything was taken care of in one visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Found what I was looking for

Honest and knowledgeable salesman. Also no pressure to purchase vehicle. Also salesman was very courteous and very patient. Would recommend others to go there before making a final decision as to where you purchase your vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. The Modern Nissan of Concord Team

Great Service

My experience was excellent. The salesman(Mr. Doug Ford) was very nice, knowledgeable and professional throughout the entire process. I would definitely recommend Modern Nissan to my friends, coworkers, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for writing about your visit with us, and congratulations on your new vehicle! Doug is an asset to Modern Nissan Of Concord, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. The Modern Nissan of Concord Team

Great service

Fast, friendly and professional service. I did not feel pressured to purchase extra services. I was told what was recommended without the added pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Modern Nissan

the staff is courtesy and kept me inform of what was going on and what else they saw that needed to be addressed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, clean facilities, rep was wonderful

My service rep was pleasant and knowledgeable. He advised me of what needed to be done. It was a pleasure working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Everyone was very polite and friendly. The service was done quickly and done very well. Joe was especially excellent! We will definately use him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Excellent service. Very thorough. Priced right. Technician explained the entire process to me. The facility was neat and clean. Very friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service/sales team

No hassle and it was a quick easy sale. The salesman (Robert) was professional and worked with exactly what we wanted. Did not try to push anything we didn’t want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this review. We are pleased to hear that Robert was able to provide an efficient and overall positive experience!