Reviews
Great sales service
I was on the used car lot for less than 30 minutes and received great service from Claude Cantin. Claude was very knowledgeable about the car I was purchasing. He never came across with any pressure and was very easy to work with. He stayed with me through the sale and finance portion of the transaction. He wanted to make sure I did not wait too long for the for closing of the financing of my new car. He is a very gracious sales person. I will highly recommend Claude to all of my friends and family. Dave Sabedra
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! Claude is an outstanding member of team Rusnak. We appreciate your recommendation, and look forward to working with you again in the future. - Al LeMoine., General Manager
Sales and service review
Great overall dealership. Top notch from sales to service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Chris! We appreciate the review! - Al LeMoine., General Manager
Hassle Free Negotiations! Great Inventory!
Purchased a 2016 BMW X5 xdrive. Worked with Darren the internet Manager and he was great! Once we settle on the price online we were able to walk out with the car in less than 2 hours. Very efficient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind review! Darren is an excellent member of the team here at Rusnak! Congratulations on the brand new X5! They're wonderful vehicles! - Al LeMoine., General Manager
Thanks for your great service!
Drew Sebring gave outstanding service and a great deal on our new 535d!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Paul! Drew is an outstanding member of our team. Congratulations on the 535d! Enjoy it! - Al LeMoine., General Manager
Pleasure
I bought so many cars and saw so many salesman's The sales man that help and took care of me was a salesman with respect helpful and he sold me and look for a car till he found what I need with patient It took me more than a month to deside but he found it for me total pleasure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review. We're so happy to hear you had an easy experience with Rusnak! - Al LeMoine., General Manager
Great price and service
Much better than bob smith and always willing to deal. They made it simple and quick and had the car I wanted. Amir was great as always
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! Amir is an excellent salesman! Enjoy your purchase! - Al LeMoine., General Manager
Kimberly Juday
My Salesman Jeff Kaltman was awesome. I would use him again and refer business to him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kimberly! Jeff is a wonderful salesman. We are honored to have earned your business and your recommendation! - Al LeMoine., General Manager
Best BMW Dealership Experience so Far!
I have visited a few BMW dealerships so far, all always offering superb service but will say that Rusnak topped them all. From being very attentive and helpful to getting me a high end rental when all their loaners were out during my service, the entire experience was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Dean! I am so happy to hear that you had a wonderful experience with our service team. We hope you'll be back to see us! - Al LeMoine., General Manager
my review
Darren is great and honest. This is the 4th lease that I have had with him and he is worth the drive. Kudoos to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Steven! Darren is valuable to our team, and I'm glad he was able to provide a positive experience for you! - Al LeMoine., General Manager
Pricey for routine maintenance.
My only gripe is with the prices. $160 just to essentially do a quick "check" seems kind of ridiculous. Also, $460 for two tires was not in line with what I expected, as I have previously bought the exact same tires at other locations for about 40% less. Same with alignment and brake service, both of which were significantly overpriced. Don't get me wrong though, the service was just fine, but I think I will be visiting independent shops for most of my routine maintenance in the future
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase