Reviews
I definitely had a great experience with Jake from...
I definitely had a great experience with Jake from beginning to end. He knew what I was looking for in a vehicle and a payment, and made sure to make it happen. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Erik, Thank you for the 5-star review! Jacob is one of our best sales people, always making sure to check all the boxes for every single customer. We are thrilled that he was able to take care of you! -Motorcars of Lansing
Jacob was an outstanding salesmen. I appreciate how easy...
Jacob was an outstanding salesmen. I appreciate how easy the process was. He was helpful and friendly the entire time. Would highly recommend getting your next car from Jacob at Motorcars!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! Jacob is one of our best sales people, always going above and beyond for all of his customers. We are so thrilled to hear that he was able to take such great care of you! -Motorcars of Lansing
This Dealership is very very Clean, Professional &...
This Dealership is very very Clean, Professional & Prompt! Got there, looked around, found something I had to have & got it 🙌🏾 Jacob Brabant is the man to see👍🏾
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sherice, Thank you so much for the 5-star review! We are so thrilled to hear about your amazing experience with us. Jacob is an amazing salesmen and we are no surprised at all that he was able to get you into your new dream car. If you need anything else, please do not hesitate to call or stop in. -Motorcars of Lansing
Drove nearly 2 hours to look at a Suburban at a different...
Drove nearly 2 hours to look at a Suburban at a different lot that didn’t work out. Called and talked to Tommy about one at his dealership and drove right over. Easy to work with! Love our Suburban!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! Tommy is one of our most experienced salesmen with over 20 years of knowledge and experience getting customers into their dream vehicle. We are so thrilled to hear he was able to take such good care of you. -Motorcars
Delivery of my car was a week late. Had to ask 3 times...
Delivery of my car was a week late. Had to ask 3 times for temp tag, 3 times to send spare key. Awful process/experience
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Will was my salesman....I called about a vehicle I was...
Will was my salesman....I called about a vehicle I was interested in but they were about to close...He stayed over an hr after work & didn’t even know if I was going to buy the vehicle. I wasn’t sure at the time also. He wasn’t pushy on the sale or anything. I was comfortable making the decision without him forcing me. I thought about it over the weekend & I end up putting a deposit & buying it 2 weeks later. I gave him all my information & did everything over text/call so when I went in there I was literally in and out. I knew my interest rate/monthly payment ect. I recommend Will for anyone who is looking to buy a new vehicle. Thank you guys for my Grand Cherokee SRT :D
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Andi, Thank you so much for the review! Will is one of our best salesmen and he never fails to go above and beyond for all prospective buyers. We are so thrilled that he was able to get you in your Grand Cherokee SRT, and if you need anything at all we are more than happy to help! -Motorcars
Vehicle was purchased online from out of state. The...
Vehicle was purchased online from out of state. The vehicle was accurately portrayed and fairly priced. That being said, the staff at Motorcars of Lansing are less than competent. They sent me poorly written financial documents that didn’t accurately reflect the purchase being made. When I suggested correcting the paperwork to more accurately reflect the agreement, I was met with a very condescending attitude from the owner’s sister. All in all, it took more than two months to purchase and register a vehicle because of their incompetence. Not Covid, or the DMV.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Will is the best! Helped us find exactly what we wanted....
Will is the best! Helped us find exactly what we wanted. He was prompt and very effective with hid communication. I would highly recommend Will to help you your new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dornbos4, Thank you so much for the excellent review! Will is an outstanding salesmen and will always go above and beyond to assist you any way he can! We are thrilled Will was able to help you! -Motorcars
Just purchased a used vehicle and very satisfied. From...
Just purchased a used vehicle and very satisfied. From start to finish Randy Blackwell was very thorough with every step. He even made sure the car had a fresh oil change and detailed inside and out. I would highly recommend him to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Marie, Thank you so much for your generous comment! Randy is an excellent salesmen and is more than happy to assist with any and all of your needs! We are very happy to hear Randy was able to help in your car search! -Motorcars
Horrible customer service. Buyer beware. Get everything...
Horrible customer service. Buyer beware. Get everything in writing. Salesman can't tell the same story twice. Double speak. Then denies he even said it. Worst car buying experience I have had in over 50 years of buying cars. Would not, will not recommend. Lots of excuses.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
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