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Hendrick Lexus

(4,283 reviews)
2022 state dealer award
View 8 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(4,283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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I have always had excellent service with Michael Mirek.

I have always had excellent service with Michael Mirek. He is always happy to help anyway he can. That's why i only ask for him. He has been my advisor for years!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Marcia Hurst, we appreciate you taking the time to leave us this feedback.

Great service , easy to schedule, clean facilities, video

Great service , easy to schedule, clean facilities, video review from underneath vehicle, on time with minimal wait time, delivered clean washed vehicle . Will return again for next service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Scott J, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations!

Amber was the best very helpful.

Amber was the best very helpful. Patient explained everything in I detail highly recommend her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you again for taking the time to let us know how we did. Please let us know if you have any further questions. We hope you have a great day!

Hendrick Lexus Charlotte is the best place for service as

Hendrick Lexus Charlotte is the best place for service as I've been dealing with them over 15+ years with my personal vehicles and my dad's vehicle. The hospitality is always great and the customer service experience is phenomenal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, and have a fantastic day!

This dealership is top notch.

This dealership is top notch. My service advisor, Mike Mirek, is second to none. The entire dealership is very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Donny B, thank you so much for your positive comments about Hendrick Lexus Charlotte!

Excellent experience with the service department and

Excellent experience with the service department and especially my service advisor, Michael Mirek. He is knowledgeable, efficient and trustworthy! I am a long-time repeat customer and i highly recommend this dealership for sales and service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mmp, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

The dealership is very professional and exhibit an

The dealership is very professional and exhibit an excellent service My advisor is best advisor at office. Michael Mirek is always organized and extremely professional. He displays a great deal of knowledge and expertise. You are extremely fortunate to have Michael Mirek has an employee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Patrickwnarcisse, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

Will was amazing.

Will was amazing. Very knowledgeable, articulate and customer service centered. One of the many good ones at Hendrick Lexus independence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi Captmark9, we are very happy to have provided you with such a positive experience!

Consumer response

Stellar!

Mike Mirrek is a perfect adviser.

Mike Mirrek is a perfect adviser. He helped me save money and make the right decisions. Mechanics were also good. I will continue to use that service in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Garry, we are so happy to read such a great review about Hendrick Lexus Charlotte!

I had a first-time experience when I brought my car in

I had a first-time experience when I brought my car in for service. All of the service technicians were very accommodating, Adrian was great. I did get all my questions answered regarding things on the display. Unfortunately I don't remember the names of the two young men who helped me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Suzanne, your satisfaction is our top priority. Thank you for choosing Hendrick Lexus Charlotte!