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Hendrick Lexus

(4,589 reviews)
2022 state dealer award
View 8 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(4,589 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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Great buying experience!

Great buying experience! From the salesman Kelvin to the tech guy Ralph to the finance guy Paul great experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Doctormichelle67, we're happy to hear you had such a positive experience with our team!

Thanks for your service.

Thanks for your service. Everyone so supportive and professional. Special thanks to Vanessa hardley. Great!!!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello James, thank you; we appreciate your feedback!

Service was carried out quickly and process very

Service was carried out quickly and process very efficient. I like the professionalism of the Lexus team.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Ksvgs1004, we really appreciate your feedback! If you need anything, we are just a phone call away.

Excellent, efficient service, specifically carried out

Excellent, efficient service, specifically carried out under the guidance of Mike Mirek. He focused on the issues and made sure that they were addressed and completed appropriately. I did not personally meet the other persons involved with my service, but I know they did a great job.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Michael Mireck provided excellent customer care.

Michael Mireck provided excellent customer care. Car inspection done expeditiously. All waiting areas creates a home environment.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Aaphillips84, we are very happy we could provide you with a speedy and positive experience.

It is always a pleasure to do business with Hendrick

It is always a pleasure to do business with Hendrick Lexus. The folks are friendly, knowledgeable, and professional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Sandyh46, we're happy to hear you had such a positive experience with our team!

Marisa Kovaly is a terrific resource at Hendrick Lexus!

Marisa Kovaly is a terrific resource at Hendrick Lexus! I always request her when I make an appointment. She is accurate with her time and cost estimates. She answers my questions clearly. I look forward to my appointment this week.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Chrislwoolley, we are so happy to read such a great review about Hendrick Lexus Charlotte! Kudos to Marisa and the team for always going the extra mile for our guests!

My recent regular scheduled maintenance visit was

My recent regular scheduled maintenance visit was excellent. Quickly made the appointment with Michael Mirek as my Service Rep. He called to let me know what was being addressed during that service visit and sent a video of the service tech discussing the possibility of new tires in about 9 months depending upon use. I saw the calibrations on the video. The service tech also shared what would be addressed next scheduled visit. I appreciate the attention to detail and fantastic customer service. Micheal Mirek has years of experience with Lexus and an abundance of knowledge about their cars. I appreciate his depth of experience and great communication.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Lexus Owner, thank you; we appreciate your feedback! You are so right, Mike has years of experience and it really helps our guests understand how to best care for their Lexus. Thank you again for sharing. Please let us know if you need anything at all.

The service tech, Mr.

The service tech, Mr. Mike Underwood, should be used to tailor all your techs. He handles all my needs at the specified times and monies from the start of my request and keeps me informed as to estimates and completion dates as well as getting me a loaner vehicle. I depend on him to take care of my needs without spending all my monies and have told him to pretend that I am his daddy in doing so he makes decisions from info from your complete staff. That is why I use Hendrix Lexus for my maintenance. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Hbyrdinteriors, we appreciate you taking the time to leave us this feedback. We agree, Mike is AMAZING, and we are extremely fortunate to have him on our team! Please let us know if you need anything. See you next time.

Everything was done quickly and efficiently so as not to

Everything was done quickly and efficiently so as not to waster anyone's time. A job well done while I was able to get some work done in your business center. You make get a car serviced a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

A Fan Of All Things Lexus, we're happy to hear you had such a positive experience with our team!