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I NEVER write reviews but in this case I had to make an exception. Hendrick Lexus on Independence Road in Charlotte, NC provided 5 star service. The d...ealership is extremely clean, complete with a plush lounge with large flat screen TVs, free snacks, sodas, coffee, water, etc., business center, gift shop, etc. Everyone from the custodians to the sales manager were all pleasant and greeted me with a warm smile. Ask for Leslie! Leslie made my car buying experience so great! She was knowledgeable, attentive, patient, down to earth, and an absolute great listener when it came to finding the perfect car for me. I didn't feel rushed. I felt like she wanted me to be certain that I was making the right decision for my personal needs. Jay, the sales manager, worked with me to get an awesome deal on my new 2017 ES 350. Thank you Jay! You're the man! After I chose the car for me, another friendly lady (I can't remember her name! Shoot!), talked with me about my great experience and services that would be provided to me as a Lexus customer to include 2 free services and additional add-ons that could be available if I choose. Sam in the finance department was great and truly attentive. He made signing a ton of papers not so overwhelming. When I left Sam's office, Leslie had my car in the showroom with a HUGE, beautiful, red bow on top! Imagine my excitement! I also received a gift bag with 2 Lexus keychains, a Yetti themal cup, and other car goodies. Sweet! Before I left, Kyle sat with me to make sure I thoroughly understood all of the technology in my car and even took the perfect picture of me next to my new ride! Thanks so much Kyle! The staff, Leslie, and Kyle have even reached out to me after my purchase to make sure I am pleased with my new car. The fact is I couldn't be happier! You ROCK!
Thank you for taking the time to write this review about your sales experience at Hendrick Lexus Charlotte. Our team appreciates it and look forward ...to assisting you throughout your Lexus Experience. Marcia Hocutt, Customer Relations
I have driven a Lexus RX since 2005; I have never had serviced any of my vehicles anywhere else. My service advisor, Jeff Grantzen, is the best I have... ever used.
Hi Pat, thank you for leaving the kind words for Jeff. I will make sure to pass them along. Please let us know if you need anything in the future. Nat...e Preston - Social Media Specialist
Abby was very informative and clear with her instructions. She was by far more helpful than my last purchase in raleigh with a different dealership. ... Abby answered all my questions very professional . She was awesome! I would recommend her highly .
Hi Ada, thank you for leaving the kind words for Abby. I will make sure to pass them along. Please let us know if you need anything in the future. Nat...e Preston - Social Media Specialist
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