Hendrick Lexus

Completed required service and returned a clean car in time. Fair recommendation was included for future service if I need

Arrived and was checked in immediately. Mike Henderson is my advisor and is professional and engaging. He ensures the process keeps moving forward and gets you in and out. We cjj hi pose Lexus because of the brand superiority and the excellent work of the service team to keep you on the road. Highly recommend.

I normally receive a brief video of the service that is done on my vehicle. I had 30,000 mile servicing done but did not receive a video of any kind. Perhaps the list of items to be addressed was too long?

They worked collaboratively with me throughout the process to answer my questions and find the right vehicle. Their communications were prompt, helpful, and respectful.

Amanda Rivera was exceptional . Clear & concise instructions on how to navigate screen on dashboard. I’d recommend her to everyone

Vehicle purchase sight unseen ,There are not enough ⭐⭐⭐⭐⭐ to describe my experience at Hendrick Lexus Charlotte from my initial phone call to the dealership to the time I drove off with my vehicle , Patrick Beuford was my sales associate this gentleman was an absolute pleasure too deal with an excellent attitude ,Patrick took the time to walk around the vehicle and point out everything via phone video and pictures du to the fact that i would fly from New York to Charlotte to purchase my vehicle , I decided I was satisfied with all that Patrick described and left a deposit, Joy Spencer who handled all the paperwork was also a pleasure to deal with she sent me all the paperwork to fill out overnight prior to flying down, once at the airport Patrick had arranged for a young man Grant to pick us up from the airport, Patrick greeted us once we arrived and showed us my new L certified purchase and it was much nicer than described it definitely exceeded my expectations. the buying experience at this dealership was EXCEPTIONAL and made our 700 mile trip back to New York a pleasure, I come from a history of Lexus purchases and by far Hendrick Lexus of Charlotte was the absolute best, Thank You Patrick ,Joy and the rest of the team that made this buying experience possible, I would defiantly recommend Hendrick for there buying experience even if you must travel out of state to there dealership.

Chase helped me with some of my tech questions and we were able to resolve the issues fast!

Mario made my car buying experience professional and quickly he did a great job. Justin did a great job of explaining the features that of my new car!

Chase helped me figure out all of my features for my lexus! I couldn’t be more happy!

From the moment we walked in the service and attention were excellent. Jasmine was a true professional and absolutely amazing to work with. Paul help us sign over the car which was a flawless and easy experience as well. Ralp in tech did a fun and thorough tour of the tech and gadgets in our vehicle. From start to finish Hendrick Lexus was an amazing experience.