Reviews

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1036 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 13, 2018

    I have had my Lexus for many years...bought it used at Hendrick and since it is 16 years old, with LOTS of miles, it has had various repairs and service... over the years. The service dept. and my rep, Jeffery have been excellent.

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  • 5.0 out of 5
    December 9, 2018

    Robin Hill, very professional and knowledgeable, exhibit the spirit of excellence, her friendly smile allowed us to feel welcome to Hendricks Lexus dealership,... Charlote NC

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    Dealer Response

    Hello, thank you for your kind words and this wonderful review of your recent experience with Robin! Our team is so glad to hear that Robin was able t...o make you feel welcomed to our store. Please let us know if you ever need anything else, we are always more than happy to assist you! Take care. -Alicia

  • June 16, 2018

    Abby was very informative and clear with her instructions. She was by far more helpful than my last purchase in raleigh with a different dealership. ... Abby answered all my questions very professional . She was awesome! I would recommend her highly .

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    Dealer Response

    Hi Ada, thank you for leaving the kind words for Abby. I will make sure to pass them along. Please let us know if you need anything in the future. Nat...e Preston - Social Media Specialist

  • 5.0 out of 5
    November 28, 2018

    Robin was a very professional salesperson and the buying process was very customer service oriented. I will buy from her again. Great product knowledge... and made sure i found the perfect car

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  • 5.0 out of 5
    November 28, 2018

    Robin was excellent. She made the process a breeze and was wonderful! Her knowledge and expertise was very comforting and made us feel at ease

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  • 5.0 out of 5
    November 28, 2018

    Robin Hill was not only a great Sales Rep, she is now a great friend! Customer Service was absolutely awesome and she continued to follow-up after purchasing.... I later referred 2 other friends and they had the same awesome experience.

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    Dealer Response

    Hello Ms Hayes, we are so happy to read such a great review about your recent experience with Robin! Reviews like this give us motivation and help us ...ensure we keep providing the high-quality care we strive for. Your recommendation to your friends means so much to us, and we're so happy to have earned it. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care! -Alicia, Customer Relations

  • 5.0 out of 5
    November 28, 2018

    I was floored by the knowledge, compassion and professionalism of Robin Hill of Hendrick Lexus of Charlotte. I saw the Lexus RX 450h hybrid SUV online,... and even though I lived in W-S N.C., I felt that I had the car right in front of me between the pictures and her careful description of this stupendous vehicle. She stayed late at the dealership after hours as my wife and I braved inclement weather to purchase the vehicle. I am grateful for her service and would easily pick her as my salesperson again!!

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    Dealer Response

    Hello Carlos, thank you so much for taking the time to let us know how Robin did during your recent visit with us, we're so glad that we were abl...e to go above and beyond your expectations! We appreciate you coming all the way to Hendrick Lexus Charlotte for your new Lexus, and I am glad to hear that Robin was definitely able to make it worth your time. If you're ever in need of more help, please let us know! We do hope we can be of assistance in the future. Take care! -Alicia, Customer Relations

  • 5.0 out of 5
    November 28, 2018

    Robin was my sales person when I purchased my car from Hendricks Lexus, she was phenomenal to work with. When it was time for me to take may car in for... a service visit I had some difficulty making contact and getting my appointment scheduled. I called Robin and she stepped in to assist with that as well. She went above and beyond her responsibilities to make sure I was taken care of. I will go back to her for my next purchase!

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  • 5.0 out of 5
    November 27, 2018

    Jaylen was very informative and competent. He was very helpful and explained all the features so that we could understand very easily. He also made it... very clear that we could call him at any time to be refreshed or updated on our new vehicle.

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    Dealer Response

    Thank you for letting us know how Jaylen did during your recent visit with us, Mr. Swanner! We are very happy to hear that Jaylen was able to provide ...you with such a positive experience. We hope to be of service to you again in the future. Take care! -Alicia, Customer Relations

  • 4.0 out of 5
    November 27, 2018

    Out of all the personnel we interacted with at the dealership, two who stood out as outstanding were Ivan and Sam — most knowledgeable, most courteous,... most helpful.

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    Dealer Response

    Hello, thank you for taking the time to let us know how Ivan and Sam did during your recent visit with us. It sounds like they were both able to go ab...ove and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -Alicia, Customer Relations

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