Hendrick Lexus

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1235 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 22, 2020

    Mr. Jeffery Granzen went to my house picked up my car for service, replace the battery and leave the loaned car in the morning then brought after 4 hrs.... Jeff did a great job, my car back with a new battery, clean car. I am very happy with the service of Hendrick Lexus Charlotte at East Independence Blvd.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your recent visit details with us. We appreciate you taking the time to leave us this wonderful feedback! If yo...u have any further questions, please don't hesitate to reach out. Take care!

  • 5.0 out of 5
    April 8, 2020

    I have traded with Hendrick the last 5 times - all for a Lexus. When it is time to trade, they know my car because I got it from them. They know how I... keep my car so the last time I traded, we traded sight unseen. They delivered it to me and took my car back with them. That is Trust!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rev. Dr. Winston Salem, thank you for this great feedback. We're so glad that we were able to go above and beyond your expectations! Please don't hesi...tate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future!

  • June 16, 2018

    Abby was very informative and clear with her instructions. She was by far more helpful than my last purchase in raleigh with a different dealership. ... Abby answered all my questions very professional . She was awesome! I would recommend her highly .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Ada, thank you for leaving the kind words for Abby. I will make sure to pass them along. Please let us know if you need anything in the future. Nat...e Preston - Social Media Specialist

  • 5.0 out of 5
    March 29, 2020

    I am happy to leave a review for the service I got from the tech department at hendrick lexus. the tech person was Ivan Blair and he's been a tremendous... peace of mind!

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    Came in for service or repair
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    Dealer Response

    Gert, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. We are always mo...re than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    March 29, 2020

    Even with whats goin on Ivan Blair was very helpful and attentive to our needs. Every email we sent he responded within 4 hours and has been a pleasure!

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    Came in for service or repair
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    Dealer Response

    Hi Peggy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you. Take care!

  • 5.0 out of 5
    March 25, 2020

    I had my car serviced today and my Advisor was Jeffrey Granzen. Jeffrey is so courteous and knowledgeable that it is a real pleasure to deal with him.... He is so good about explaining things about the car. I always take my car to Hendrick Lexus because of Jeffrey.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Bill, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! We are alway...s more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    March 25, 2020

    I am happy to leave a review for the technology department at Hendrick Lexus. this includes Ivan Blair who was a tremendous help to me.

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    Dealer Response

    Edgar, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience with Ivan at Hendrick Lexus Charlotte. Pleas...e don't hesitate to reach out if there's anything additional we can do for you!

  • 5.0 out of 5
    March 23, 2020

    I BOUGHT A CAR AWHILE BACK (NX) AND I CAME BACK TO GET A CAR PLAY UPDATE ON MY CAR. IVAN BLAIR IN TECHNOLOGY GOT ME SQUARED AWAY AND ANSWERED ALL MY QUESTIONS!

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    Came in for service or repair
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    Dealer Response

    Hello Sapna, thank you; we appreciate your feedback! We hope to be of service to you again in the future.

  • 5.0 out of 5
    March 23, 2020

    Good morning. I had a great technology experience led by Mr. Ivan Blair. He was thorough and took his time to answer all my questions

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    Dealer Response

    Hello Alden, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    March 21, 2020

    ivan was a big help in assisting me with technoloy features in my gx. I bought it a little over a year ago and I am still pleased with my gx and hendrick... lexus charlotte

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    Dealer Response

    John, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte! We are always more than happy to as...sist you if anything else comes up. Take care!

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