Reviews

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1009 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2018

    Ivan Blair helped me with learning all my features on my RX 350. He was very knowledgeable and very professional. I would definitely hire him if I still... owned a business

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  • 5.0 out of 5
    October 16, 2018

    Thanks to Jackie Johnson and Ivan Blair for an excellent sales and delivery experience with my new Lexus IS300. This is my 6th Lexus from Hendrick.

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  • June 16, 2018

    Abby was very informative and clear with her instructions. She was by far more helpful than my last purchase in raleigh with a different dealership. ... Abby answered all my questions very professional . She was awesome! I would recommend her highly .

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    Shopped for a new car
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    Dealer Response

    Hi Ada, thank you for leaving the kind words for Abby. I will make sure to pass them along. Please let us know if you need anything in the future. Nat...e Preston - Social Media Specialist

  • 5.0 out of 5
    October 11, 2018

    Michael Mirek and Dave Machold do an outstanding job providing service for my RX350. They go above and beyond to provide personalized service, never feel... like a number when working with them!

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    Came in for service or repair
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    Dealer Response

    Hello Lisa, we are so happy to read such a great review about your recent experience with us at Hendrick Lexus Charlotte! Dave and Mike make sure to a...lways go above and beyond for their guests, and you were no exception to them! Please know that we are here for you should you need anything else now in in the future. Thank you so much again for your feedback, we hope you have a great day! -Alicia, Customer Relations

  • 5.0 out of 5
    October 5, 2018

    I had my 2015 Lexus ES 350 serviced at the Independence shop and I felt compelled to tell others about the outstanding service I received by Jeff in the... service department. He is very knowledgable and friendly and definitely provided the white glove experience. You can tell Jeff takes pride in what he does and who he works for. Jeff is a service rep that makes you feel like he will address your concerns and get the right people involved to fix the issue until it's resolved to your satisfaction. Thanks, Rich

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    Dealer Response

    Hello Rich, we strive for 100% satisfaction! It is so great to hear you had such a positive experience with Jeff during your recent service visit with... us. Please don't hesitate to contact us if you ever need anything. Take care! -Alicia, Customer Relations

  • 5.0 out of 5
    September 30, 2018

    Jaylen Rudisell was very knowlegable concerning the electronics of the new 2018 ES350. He explained the use of all electronics very professionally and... answered all questions I had.

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    Shopped for a new car
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    Dealer Response

    Hello David, we at Hendrick Lexus Charlotte strive for 100% satisfaction, and it is great to see you had such a positive experience with Jaylen! If yo...u have any further questions, please don't hesitate to give us a call. We're always happy to help! -Alicia, Customer Relations

  • 5.0 out of 5
    September 23, 2018

    Once again, Jeffery Granzen, provided me with very exceptional customer service. He is always very professional and friendly when I come. There is never... a delay in getting his help. will continue to use this dealer and service representative.

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    Dealer Response

    Hey there Brian, we are elated to hear you had such a wonderful experience with Jeffrey and our team at Hendrick Lexus Charlotte! We are always more t...han happy to assist you if anything else comes up. Take care! -Alicia, Customer Relations

  • 5.0 out of 5
    September 20, 2018

    Jaylen explained all inside features of my GX460 very thoroughly and answered any questions we had. He was very knowledgeable and easy to understand. ... Very professional service.

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    Shopped for a used car
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    Dealer Response

    Hi there, we are very happy to hear Jaylen was able to provide you with such a positive experience with us! If you have any further questions, please ...don't hesitate to give us a call. We're always happy to help! -Alicia, Customer Relations

  • 5.0 out of 5
    September 11, 2018

    Jeff in the service department was superb.Very knowledgeable.My IS had a factory safety recall and as usual Lexus & Hendrick took care of me.Always... a good experience.

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    Dealer Response

    Hello, thank you for the kind words about Jeff and your recent experience with us at Hendrick Lexus Charlotte! We hope to see you again soon. Take car...e! -Alicia, Customer Relations

  • 5.0 out of 5
    September 9, 2018

    Abby was specialist that walked us through the tech options in our 2018 300h. She was very professional and pleasant to work with. She made something that... could have been difficult easy. We were very grateful for her help.

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    Dealer Response

    Hi Stefan, we're so glad to hear you had such a wonderful technology experience with Abby! If you have any further questions, please don't h...esitate to give us a call. We're always happy to help! -Alicia, Customer Relations

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