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5.0
809 lifetime reviews.
  • Hendrick Lexus on Independence Road is Superb!

    I NEVER write reviews but in this case I had to make an exception. Hendrick Lexus on Independence Road in Charlotte, NC provided 5 star service. T...


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    I NEVER write reviews but in this case I had to make an exception. Hendrick Lexus on Independence Road in Charlotte, NC provided 5 star service. The dealership is extremely clean, complete with a plush lounge with large flat screen TVs, free snacks, sodas, coffee, water, etc., business center, gift shop, etc. Everyone from the custodians to the sales manager were all pleasant and greeted me with a warm smile. Ask for Leslie! Leslie made my car buying experience so great! She was knowledgeable, attentive, patient, down to earth, and an absolute great listener when it came to finding the perfect car for me. I didn't feel rushed. I felt like she wanted me to be certain that I was making the right decision for my personal needs. Jay, the sales manager, worked with me to get an awesome deal on my new 2017 ES 350. Thank you Jay! You're the man! After I chose the car for me, another friendly lady (I can't remember her name! Shoot!), talked with me about my great experience and services that would be provided to me as a Lexus customer to include 2 free services and additional add-ons that could be available if I choose. Sam in the finance department was great and truly attentive. He made signing a ton of papers not so overwhelming. When I left Sam's office, Leslie had my car in the showroom with a HUGE, beautiful, red bow on top! Imagine my excitement! I also received a gift bag with 2 Lexus keychains, a Yetti themal cup, and other car goodies. Sweet! Before I left, Kyle sat with me to make sure I thoroughly understood all of the technology in my car and even took the perfect picture of me next to my new ride! Thanks so much Kyle! The staff, Leslie, and Kyle have even reached out to me after my purchase to make sure I am pleased with my new car. The fact is I couldn't be happier! You ROCK!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • jeff g provides consistent, excellent service

    Jeff G at Hendrick Lexus consistently provides accurate information when discussing service observations and potential actions. This requires a ...


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    Jeff G at Hendrick Lexus consistently provides accurate information when discussing service observations and potential actions. This requires a significant amount of knowledge and experience on his part. He is and should be considered an exceptional resource at the company. As a result of Jeff, another positive experience at this dealer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service

    Everything is First Class at Hendrick Lexus Charlotte, especially Service Consultant Jeffrey Granzen. His experience and ability to identify and ...


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    Everything is First Class at Hendrick Lexus Charlotte, especially Service Consultant Jeffrey Granzen. His experience and ability to identify and solve problems is a treasure.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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