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Hendrick Lexus

(4,608 reviews)
2022 state dealer award
View 8 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(4,608 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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Outstanding service, competent people to work with.

Outstanding service, competent people to work with. Clayton King is a pleasure to deal with. He is very competent and has excellent communication skills.i highly recommend this dealership.

Outstanding service, competent people to work with.

Outstanding service, competent people to work with. Clayton King is a pleasure to deal with. He is very competent and has excellent communication skills.i highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Godfrey was courteous and helpful.

Godfrey was courteous and helpful. Technician sent a video that made the recommended service clear and easy to understand.

Godfrey was courteous and helpful.

Godfrey was courteous and helpful. Technician sent a video that made the recommended service clear and easy to understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was very pleased with my experience at Hendrick Lexus.

I was very pleased with my experience at Hendrick Lexus. The team of people who assisted in my purchase and the thorough technology education (including Lucas, Jackie and Ralph) much surpassed my expectations. I would absolutely recommend Hedrick Lexus for anyone’s future purchase.

I was very pleased with my experience at Hendrick Lexus.

I was very pleased with my experience at Hendrick Lexus. The team of people who assisted in my purchase and the thorough technology education (including Lucas, Jackie and Ralph) much surpassed my expectations. I would absolutely recommend Hedrick Lexus for anyone’s future purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brian Dowless was great to work with.

Brian Dowless was great to work with. I was in and out in a timely way, everything was thoroughly explained, and a plan executed. My car was repaired and returned to me looking so much better than when I bought it in. Exceedingly pleased with the service.

Brian Dowless was great to work with.

Brian Dowless was great to work with. I was in and out in a timely way, everything was thoroughly explained, and a plan executed. My car was repaired and returned to me looking so much better than when I bought it in. Exceedingly pleased with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Lexus staff member Mario Carvajal was very professional

Lexus staff member Mario Carvajal was very professional and took time to explain vehicle features. Sales persons Geron and Bruce were good too. Overall i recommend the dealership for a pleasant car buying experience.

Lexus staff member Mario Carvajal was very professional

Lexus staff member Mario Carvajal was very professional and took time to explain vehicle features. Sales persons Geron and Bruce were good too. Overall i recommend the dealership for a pleasant car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nikhil Chaube, we're glad you had such a wonderful experience with Mario, Bruce, and Geron. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Amanda was very accommodating and sincere.

Amanda was very accommodating and sincere. It was a very quick the financing process with friendly and professional staff. Will return back to this dealership in the future!

Amanda was very accommodating and sincere.

Amanda was very accommodating and sincere. It was a very quick the financing process with friendly and professional staff. Will return back to this dealership in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I Brought my wife’s Lexus 2017 RX450H, which has only

I Brought my wife’s Lexus 2017 RX450H, which has only 56,000 miles, Mint Condition, To Town and County Toyota, To Get an Oil Change and tire rotation. They did an inspection and said that the water pump was leaking , quoted me $4200 to Fix . I couldn’t Believe how high the estimate was or if indeed there was a leak. I was recommended by my neighbor to go to HENDRICK LEXUS in Charlotte for a second opinion. I Had the Good Fortune to Deal with one of their very knowledgeable and Professional Service Writers. His name is MIKE UNDERWOOD. He had it checked over, and less then an hour of waiting said in fact there was a small leak and repair would cost about $2100. HALF OF WHAT TOYOTA QUOTED. I have an extended warranty, with MIKE Took care of. Had a few other small things done , Filters , fuel injection cleaning. What a total Professional and all around good man this is. Ask for him. I won’t let anyone else take care of the wife’s car after this wonderful experience. HENDRICK Lexus is Lucky to have Him. Thanks Again. Richard S.

I Brought my wife’s Lexus 2017 RX450H, which has only

I Brought my wife’s Lexus 2017 RX450H, which has only 56,000 miles, Mint Condition, To Town and County Toyota, To Get an Oil Change and tire rotation. They did an inspection and said that the water pump was leaking , quoted me $4200 to Fix . I couldn’t Believe how high the estimate was or if indeed there was a leak. I was recommended by my neighbor to go to HENDRICK LEXUS in Charlotte for a second opinion. I Had the Good Fortune to Deal with one of their very knowledgeable and Professional Service Writers. His name is MIKE UNDERWOOD. He had it checked over, and less then an hour of waiting said in fact there was a small leak and repair would cost about $2100. HALF OF WHAT TOYOTA QUOTED. I have an extended warranty, with MIKE Took care of. Had a few other small things done , Filters , fuel injection cleaning. What a total Professional and all around good man this is. Ask for him. I won’t let anyone else take care of the wife’s car after this wonderful experience. HENDRICK Lexus is Lucky to have Him. Thanks Again. Richard S.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Excellent Service from this dealership.

Excellent Service from this dealership. Marissa Kovaly is the number one service advisor there. She knows the Lexus way inside and out. Terry Presley is the best at his craft too. 36 years of experience working in the shop hands on if you've got a problem he can diagnose it. Highly recommend this dealership to everyone.

Excellent Service from this dealership.

Excellent Service from this dealership. Marissa Kovaly is the number one service advisor there. She knows the Lexus way inside and out. Terry Presley is the best at his craft too. 36 years of experience working in the shop hands on if you've got a problem he can diagnose it. Highly recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Professional Accomodating Friendly First Class.

Professional Accomodating Friendly First Class. I would highly recommend them. Clinton was wonderful helping with our purchase and Mario was amazing delivering my new vehicle and educating me on the technology.

Professional Accomodating Friendly First Class.

Professional Accomodating Friendly First Class. I would highly recommend them. Clinton was wonderful helping with our purchase and Mario was amazing delivering my new vehicle and educating me on the technology.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Daviesmichelle923, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! Let us know if you have any questions as we are here to help:)

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First class experience!

First class experience! Clayton King and Mario Carvajal were pros. Best car buying experience I have ever had.

First class experience!

First class experience! Clayton King and Mario Carvajal were pros. Best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Michelle Davies, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to reach out if you need anything at all!

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