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Five Star Ford

(8,723 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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Excellent!

I've now purchased 3 vehicles from this dealership. This time I worked with Justin Compton and Tut Edwards, They handled all the details and I have exactly the vehicle I wanted. Thank you Justin and Tut!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome service!!

Love the personnel at 5 Star Ford..........they are all truly 5 star!!!! Carlton and Marisa took excellent care to make sure they got me in the vehicle I wanted. Great job as always!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recent Purchase

This is the second time my family has purchased a vehicle from Five Star. This time, my salesperson was Ms. Lopez, and she was excellent. We made our wishes known, and she went above and beyond to achieve our goals for a new car. We had the "Freddy Finance Experience", which was fast and painless. I'd definitely recommend this dealership for others. Both experiences have been great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding

We arrived and enjoyed the complete and overall professionalism of the dealership. Sam Limo was very professional and pleasant to work with as he help with our needs and wants while looking for the right F150. He was very straight forward and patient while we worked towards our desired and final purchase. I would recommend Sam Limo to help with your every needs while searching for your next purchase. Also, I would like to say Thank you to Sam the Manager of the service department was very professional and informative in ours needs for our purchase. Thank You Joel and Tommie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding experience

This was our second vehicle purchased by Spencer and couldn't be happier. He makes buying a car so easy and quick! He answerd all of our questions and was very friendly thoughout the entire process. We will be going back to five star ford in the future!! Thanks Spencer Southwell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First time visit to five star

I had a great experience getting my new truck from five star the salesman joe ferrantelli was super helpful, knew his vehicles and was all around a nice person. They worked with me on price and got me in and out as fast as possible. Would recommend to anyone needing a new vehicle. Five stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Truck Was not filled

Truck was not filled after having been told three times that it was going to be filled. This led to much confusion concerning the fuel mileage which I had believed the truck to have.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great truck buying experience from start to finish!

I bought my 2001 Explorer Sport Trac at Five Star Ford 15 years ago and had a great experience! When it came time to get a new vehicle I brought that very same car back to Five Star to trade. I didn't even consider going to another dealership and I was not disappointed. The first person I encountered during my visit was Randall Swindell. Randall was very informative and low key. I really appreciated the fact that he wasn't pushy about a sale. When I returned two days later with a purchase in mind Randall was not working and I was greeted by his partner, Diron Lintz. Diron had the same sales style as Randall. He was there to help me and work out the details of the sale I had discussed with Randall. The sale went without a hitch and I feel I got a very fair price. I also spoke with Sam O'Reggio in aftermarket sales who described the products available, again with no pressure. My final contact was finance manager Tut Edwards. While working out the financial details I was treated to the Tutman Experience. Tut was very informative as well as funny and entertaining. In closing, I would highly recommend this dealership! They make car buying easy and you will love the experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Returning customer

Best dealer you can find. Not only was he able to help but he was able to advise me and help me in my decision. Overall best experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2014 Mirage

i applied on line. which i never had did. but let me tell you i have never had a more smooth experience in my life. it wasn't a long wait it was in and out so quickly. it was amazing. David & Myron i Thank You!!!! you both was fantistic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.