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Five Star Ford

(8,758 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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Nov 2015 Warranty Work

Service Department was very helpful. Kept me updated on the status throughout the two days they had my vehicle. All the personnel I dealt with was really been a pleasure to work with. From the service writer to the ladies in the cash office to the young man that brought my car up to the drive - all were great. This is definitely NOT the typical dealership - it exceeded all my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied

This was the third car I've bought from Five Star. This is the third time I've used Randall Swindell. Randall has helped me in every step in making sure I get a good deal and the vehicle that I want, not just trying to throw me into what I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Not your typical dealership

Customer service is Five Star Ford's culture...not just a motto. Justin, Sales, took excellent care of us from making sure the Ford CPO vehicle was ready upon our arrival for a test drive all the way to the final negotiations. Freddie, Finance, at signing was truly a pleasure vs. other dealerships high pressure sale on extended warranty. We will absolutely go back when time for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Five star ford and David Hardick

David Hardy at five Star Ford went out of his way and did everything he could to find me the vehicle I would be happy with. I recommend five Star Ford and David Hardick to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic!

It was simple and easy! David Deger had our car waiting ready to test drive, per the Internet, and it was NO HASSLE!! Easy and very personal experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First Class treatment from beginning to end.

Hats off to Crystal Sanders for a superb truck purchase transaction from end-to-end. I could not be more pleased. Kudos to Tut Edwards for ending the day on such a high note. Tutman has people skills through and through. These two members of the Five Star team are exemplary in every way. They took excellent care of me from start to finish. As long as Crystal and Tut are employed at Five Star, you can bet I'll be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

used cars

Great dealership to buy new, but i'm not happy with the quality and condition of the used car i purchased, long story short, it's falling apart after only 3.5 months and in need of very expensive repairs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Great service. They went the extra mile to help me get the car and price i wanted. They've show me buying a car not difficult. Thanks you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing, wouldn't go anywhere else

Rick and his team were awesome and got me exactly what I wanted in a new car! Rick got me everything I wanted down to the exact color, year, and make with all of the amenities inside that I wanted at the price I wanted as well. I will definitely go back to him when it's time for a new car again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience!

I am a repeated customer and again Felipe helped me find the F-150 I had been wanting. He has a great deal of patience and gave me so many options. In the end, he knew exactly what I wanted. He is great and I highly recommend him. Freddie was also very helpful in explaining and breaking down the information.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.