Volkswagen of South Charlotte

Everyone at Volkswagen did everything they could to make me happy. Sam I am answered all of questions and explained everything to me, he really left no question without answer..I feel comfortable and happy with my experience there. Best car buying experience ever! Thanks again Sam I am!! (what a nice name!!). You guys are great!

Nancy was very helpful and kind. She explained what was needed and what I could do to fix it. I’m definitely going back to this dealership for my service needs.

After a month of comparing the SUVs (Enclave, Explorer, Highlander, Outback, Pilot, Forerunner, Sequoia, Traverse, …) we drove off in an Atlas and never looked back! VW’s Atlas checked all the boxes for us. Too many factors to list here but we will mention Atlas’ leatherette seating that actually looks, feels, and lasts much better than leather, cleans a lot easier than cloth, and offers an animal-friendly alternative. Thank you to VW for the choice, just cloth or leather seating from the competition. Atlas also provides significantly more usable cargo space with clever rear seats that fold truly flat and lock down to minimize cargo bouncing (VW designers must be dog owners). Atlas’ driver controls and radio/media/technology functions are intuitive and laid out logically. No afterthoughts in this vehicle. It is an unbelievable value offering the timeless styling, superior fit and finish, stable quiet ride, and confident handling of SUVs priced significantly more yet Atlas’ factory warranty is twice as long! The only way to make an Atlas better is to get it at a dealership that knows its products and is serious about selling vehicles. We did a lot of visiting and comparing. We got to know most of the VW South Charlotte staff. Kwasi was with VW in Germany and knows just about everything on any model VW ever made -- his passion for the brand clearly shows. Jay helped us test drive various models always with a relaxed smile even around closing time or in the rain. One thing we appreciated was that the sales staff “shares” customers so you get the help you need whenever you want it, no waiting. Regarding the price, we always shop around giving each dealership one chance to offer us their best “out the door” price. Many dealerships wait until the end of the month to get serious. Every day is the “end of the month” at this dealership. Moe (Sales Manager) clearly respected our time and our request offering us our best initial price and because of their huge inventory they had the exact Atlas we wanted. We spent a little more time looking at the Highlander and Pilot (just to be sure) but the more we looked, the better the Atlas got. We went back to buy our Atlas but it was sold, disappointing but fair. We started discussing another Atlas in their inventory when Patrick (another Sales Manager we had not met) comes over and joins the conversation to tell us they located at least two more of the exact Atlas we wanted and would have one delivered for us to test drive around noon the next day (this was around 7pm). The team approach of this dealership, at all levels, is unbelievable. They want your business and their effort shows. We can also tell you their service department is super as we have used them to service our two TDIs for over a decade. Joerg from service also gladly answered some of our mechanical Atlas questions before we purchased. We would give this dealership 10 stars (out of a possible 5) if we could!

Service at VW South Charlotte is the best. Joerg and the service staff do an amazing job! Other dealerships and service departments don’t even come close. Make your New Years resolution early and go to Volkswagen South Charlotte.

We have been customers of Volkswagen south Charlotte since January 2014. Have always received exceptional service. The staff is kind, attentive and puts no pressure on you to buy or lease. We just recently traded in to purchase a newer vehicle and again left feeling we got a good deal. They have a great play area for kids, we had our two with us the whole time. Would recommend going if in the market to see what they have to offer.

We are long time VW customers, but it was our first time buying a car from VW of South Charlotte. We want to thank first to Bill Patterson for helping me to fulfill a long time wish of my husband. He was very professional and kept in touch with me and kept me post it about the whole process for about three months until the car was ready for sale. He was very knowledgeable about the car & safety features which were very important to us. Fadi Saab and Matt Hettel helped finish the paper work and were real helpful in closing the deal. We highly recommend this dealership

I was buying my first car out of college so obviously I was nervous but Ryan and Jay helped me and made the experience exciting, fun, and easy!!!! I would recommend anyone to VW South Charlotte.

I have a great experience with Spiros Dedis (Sales Consultant) this past Monday, he was very professional and very helpful to assist me on my leasing options and also he was extremely knowledgeable about the SUV I wanted to lease and was able to answer me and my wife questions. He was never once pressure us to lease the SUV instead he took his time and show us different options to get better deal for our money. Trust me no one wants to deal with cocky, know it all, and overly pressuring sales person. Spiros are the most professional sales consultant I have ever dealt with since I brought my very first car when I was 17 years of age and I brought about 6 cars not including these one through out my life and Spiros is he best of the best. I would recommend Spiros to ALL my co-workers, friends and family and people that I know that needs to lease or buy a car. I am so glad that I have went into Volkswagen of South Charlotte and he was able to help me lease my SUV within my budget and assist me set up my next service appointment so I wont forget and he also introduce me the service consultant and making sure he takes care of me when I go in to service my SUV and show me around the dealerships and where is the waiting room and refreshment area. I am Extremely Please with Spiros Dedis service and will buy or lease my next car with Spiros again and again. Also I want to give another compliment to Alden Sink (Finance Director) he was very professional too and he was very inform with everything I sign and he was extremely fast with the signing process and A lot faster then any of the dealerships that I have been brought cars from. He make sure me and my wife understand what we are signing and communicate with us through out the whole process. Alden made the car buying process very smooth and very fast and me and my wife was very impress with Both Spiros Dedis and Alden Sink. Thank you both again.

This was by far the most pleasant car buying experience I've had. After researching online, I found a vehicle I was interested in and called to see if it was available. Ryan helped from the start even having a driver (Gunner) come pick me up. He was knowledgeable about the car & safety features which were very important to me, helped navigate through the pricing/financing along with Alden, and did a personal delivery of my car at the end going above and beyond to help explain the console features and hook up my phone. I highly recommend this dealership & Ask for Ryan!

I have a great experience with Spiros Dedis (Sales Consultant) this past Monday, he was very professional and very helpful to assist me on my leasing options and also he was extremely knowledgeable about the SUV I wanted to lease and was able to answer me and my wife questions. He was never once pressure us to lease the SUV instead he took his time and show us different options to get better deal for our money. Trust me no one wants to deal with cocky, know it all, and overly pressuring sales person. Spiros are the most professional sales consultant I have ever dealt with since I brought my very first car when I was 17 years of age and I brought about 6 cars not including these one through out my life and Spiros is he best of the best. I would recommend Spiros to ALL my co-workers, friends and family and people that I know that needs to lease or buy a car. I am so glad that I have went into Volkswagen of South Charlotte and he was able to help me lease my SUV within my budget and assist me set up my next service appointment so I wont forget and he also introduce me the service consultant and making sure he takes care of me when I go in to service my SUV and show me around the dealerships and where is the waiting room and refreshment area. I am Extremely Please with Spiros Dedis service and will buy or lease my next car with Spiros again and again. Also I want to give another compliment to Alden Sink (Finance Director) he was very professional too and he was very inform with everything I sign and he was extremely fast with the signing process and A lot faster then any of the dealerships that I have been brought cars from. He make sure me and my wife understand what we are signing and communicate with us through out the whole process. Alden made the car buying process very smooth and very fast and me and my wife was very impress with Both Spiros Dedis and Alden Sink. Thank you both again.