I was extremely pleased with the purchase a used vehicle for my daughter from Gillman Acura. My sales rep was Crysta Pickett and she made the process very painless and didn't try to sell me a bunch of extras. I was in and out within an hour.
Unfortunately a couple days after we brought the car home something catastrophic happened to the engine and I reached out to Crysta and had the car towed to my mechanics shop. I immediately got a call from the Sales Manager, Greg. He said that they were going to tow the car down to there dealership and check it out. He called me a day or so later and said that the engine was destroyed. He said that even though I bought the car "as-is" that the car should not have died within two days of bringing it home and that the dealership was going to take care of it! Needless to say I was very happy to hear that they were stepping up to the plate and taking care of this.
I cannot say enough how pleased I was with the entire process and even though the used vehicle had serious problems shortly after bringing it home the dealership took care of it with no qualms whatsoever.
This is the way a business should treat its customers. I will not go anywhere else again.
This was the best dealership service appointment I have ever had. Was given an estimate of two hours for an airbag recall, but my car was done in 45 minutes! Best ever and I will be back, not only for service, but to purchase the next car.
Mike the service foreman was extremely helpful and really put time and effort into trying to figure out what was going on with my car. He genuinely wanted to help and make things right. He was fantastic! Miguel - service adviser called me with updates regularly and was helpful and polite.
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2019 Acura ILX Premium Review
This is my second Acura ILX
by NDRASSAS from Peoria, AZ
May 14, 2019
5
My second ILX leased from Acurra of Peoria. It meets my needs and expectation. Style features, comfort and economical. And the team at Acura of Peoria did an amazing job as they have always.
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2018 Acura ILX Base Review
Very friendly staff
by Maureen Mitchell from California
March 11, 2019
5
Very friendly staff they understand life happens and will work with you as long as you communicate. Jonathan and his
team have definitely earned my business and will continue to have it !
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2019 Acura ILX Premium Review
Proven engine should last a very long time.
by Derek from CA
April 30, 2019
5
I leased a 2019 Aspec and so far it’s very reliable with 10k miles.
I would’ve paid more for a faster powertrain option for sure. Like putting the 2liter turbo in this car would be amazing! However it has a good ratio of power and MPG.
My biggest complaint on the car is the range per tank. I’m getting 300 per tank but I’m not driving with a light foot to get the best mpg possible. Averaging 30 mpg.
Another thing I would like them to update is the ACC stop and go that is on the RDX. This system turns off around 35 mph.
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (4752 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 Acura ILX Special Edition Review
Fun to Drive
by Remy2018 from San Diego, CA
October 28, 2018
5
Back seat is tight, but the front has plenty of leg room and tech features. The trunk has a ton of space which is great for camping.
My experience has been very positive. The technical advisor (Brandy) took down all essential information and was very upfront about the process. Upon diagnostic tests, she gave me a concise summary of work & cost. She also identified the essential items vs optional ones. Since the repair was going to take more than a day, offered a loaner.
The work was done as promised. Good job!!!
2018 Acura ILX AcuraWatch Plus Package Review
sporty & sassy
by chelmc76 from Houston TX
October 26, 2018
5
I have only had the car for 1 week, but so far the performance is outstanding! steering control, the quietness of the ride and handling on the road has exceeded my expectations! this is my first Acura & so far i am thoroughly impressed. nothing negative at this time!
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.2 (4774 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2019 Acura ILX Premium Package Review
Nice addition to our family
by Lee Z from Orlando FL
February 16, 2019
5
We bought the ILX Aspec Tech package and like it a lot. However the Aspec package screams for a turbo and dual exhaust tips to really stand out.
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2019 Acura ILX w/Tech w/A-SPEC Review
Beautiful car recommend this car
by Eagles superbowel from Vineland,N.J.
January 12, 2019
5
This car is absolutely beautiful exterior design gorgeous and same for the espresso interior great design love ❤️ it. Would recommend this car to my friends.
I bought this car used and scheduled the 45K mile service interval with Jerry Singh. Just before my appointment, the car developed a wheel bearing issue.
Jerry took care of everything, even setting up a loaner vehicle to make sure I wasn't inconvenienced. He communicated with me during the repairs and coordinated with my warranty provider. We even found the time to discuss maintenance intervals going forward.
The car is running great and I'm feeling confident that I have a professional to help me keep it that way.
I went in for standard maintence. The car ended up needing some additional work so I was given a loaner car for the next day. The representative I worked with, Juan, was extremely helpful. He even helped me carry my son’s car seat out to the loaner car. I will definitely be back!
2018 Acura ILX AcuraWatch Plus Package Review
Great car
by Jacquelyn from Clearwater
August 23, 2018
5
Great car i leased from crown Acura in Clearwater. John Shaw is my service advisor he is great at how he goes about his job extremely curtious and knowledgeable. Recommended the store and John Shaw to anyone.
This was the best dealership service appointment I have ever had. Was given an estimate of two hours for an airbag recall, but my car was done in 45 minutes! Best ever and I will be back, not only for service, but to purchase the next car.
Mike the service foreman was extremely helpful and really put time and effort into trying to figure out what was going on with my car. He genuinely wanted to help and make things right. He was fantastic! Miguel - service adviser called me with updates regularly and was helpful and polite.
2018 Acura ILX Special Edition Review
Classiest Car!
by ahampton818 from New York, NY
August 6, 2018
5
I love it - when I move out of the city - will be my next car! Loved the way it drove and the way it looked - got so many compliments when I had it as my rental.
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