For as long as I can remember, I have dreamed of owning a beautiful Italian car. Never would I have thought I would actually own one but then I ran into my sales rep Edward. He worked for days to find me the Giulia in my budget and with the features I wanted. I couldn't say enough about how impressed I was in his hard work making my dream come true. Thank you!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I was looking for a vehicle that would last me at least 7 years and be very dependable and versatile. I looked at Buick, Chevrolet, Jeep, GMC, Honda, and Acura. After much research and dealer shopping, I decided to buy from Buerkle Acura in Brooklyn Park. I met with a salesman Dennis Andrews. He was VERY helpful answering my questions and was very knowledgeable of the Acura vehicles. After some serious thinking, I decided on the 2015 Acura MDX. Dennis was very helpful with deciding which options (extras) to pick from, without ANY pressure and quick at getting the purchase written up and ready for the financing team. Dennis also called me a few days after my purchase, and told me if I had ANY concerns or questions to not hesitate to contact him.
I have had the vehicle for a few weeks now and I am SO glad I chose the MDX. I could not be happier with Dennis, and Buerkle Acura. My wife has also purchased a Acura TSX from Buerkle Acura.
Shea was really helpful to not just myself, but a friend of mine as well. I came to the dealership wanting to know what I needed to trade my car for a new one and he made me felt like my opinion matters and was very engaging and knowledgeable.
My wife and I recently bought a RDX and leased a TLX and we could not be happier. Rick was an honest and informative salesman who helped us find the cars that we wanted. He first helped us purchase a CPO 2014 Acura RDX and then later that week helped us lease a 2017 Acura TLX. He made sure we had all of the information we needed and kept us at ease throughout the entire process. Best car guy we have ever worked with. Dan and AJ were both great as well from the financial side and provided a quick and efficient buying process. Great work from everyone!
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Worked wth Andy Phan to get a car for my wife. He was very helpful and answered all my questions. After talking to him he was able to show me a car that would be perfect for my wife and my family at a reasonable price. My overall experience was excellent. I will definitely be here again for my next car purchase.
Salesman tried hard to find us a nice used vehicle within our price range.
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