Rick is a fantastic sales man. He gave us tremendous amount of help for this certified 2015 RDX, including pre- and post- transaction. Rick also sent us a follow-up email and gave us a follow-up phone call regarding our purchase.
We have already been highly impressed by the quality service from Acura of Rochester (many people in the service center, and particularly Peter), which motivated us to acquire a second Acura. The purchase experience on 2/1/2018 further emphasized that outstanding services from the sales department. Thank you.
We had an EXCELLENT experience leasing a new 2018 Acura MDX from Garber of Rochester. Paul Emerson and Christopher Wood were completely down to earth and personable, very knowledgeable, and very helpful. We live in Pennsylvania, and they even arranged to have our MDX registered in the Commonwealth. Because of state laws, buying or leasing a car requires almost as many signatures as buying a house, but Christopher patiently led us through it, explaining everything as we went. He then spent over a half hour tutoring us on the operational and technical features of the MDX (the new safety features are a marvel). We HIGHLY recommend these very competent and personable professionals to anyone thinking of leasing or buying an Acura. (We're not alone; while we were there a couple from Buffalo came in to buy ANOTHER car from Paul Emerson; it was like a family gathering!).
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 Acura TLX V6 Advance Review
One year in...
by Q from Boston, MA
February 24, 2019
5
We bought our Acura TLX one year ago. So far it has been everything I expected from an Acura. Other than regular oil changes, nothing else has been needed. It’s been a perfectly reliable car. We have the 4 cylinder Technology package which has been perfect for our needs. After a year and 16,000 miles, we still love the TLX. It was surely a good buy and we are very happy.
So the wife and I were looking for a reliable vehicle to haul our family around in when my wife stumbled upon Bob Johnson certified collection. The vehicle had extremely low mileage and was basically brand new. For the price we could not justify buying a brand new vehicle after finding this one. Mainly because our finances are not great and we didn't want to put ourselves deeper in a hole. So we decided to go check out the Chevy Malibu at Bob Johnson pre-owned certified collection. When I walked into the dealership I immediately felt relaxed. Maybe it's because I wasn't mauled by 5 salesman when I walked in. Maybe it's because I wasn't pressured into buying something out of my price range. Or maybe it's because Ed, Sharon, and Tyler just made me feel completely at home. It wasn't all business to them. They spoke to me like I was another human being just like them. We discussed my family some of my life and some of theirs as well. It was one of the most Pleasant sales experiences I have ever had. I have found my new vehicle buying family. And I am confident to say that if you decide to buy a pre-owned certified vehicle that you NEED to check this place out. Because you too will walk out of these glass doors feeling exactly as I did after buying my Chevy Malibu 2008 with only nine thousand miles on it. All I know is I am 100% sure where I am buying my next pre-owned vehicle. And that is at Bob Johnson certified collection on 104 in Greece New York. The search to find a comfortable atmosphere and overly affordable pre-owned vehicle that is basically brand-new is over. If you want to be treated like a king one day and a peasant the next then I suggest you go to another dealership but if you are looking to be treated like family today, the next day, and all the days to come. Bob Johnson pre-owned certified collection is the only way to go. Just walk in and Talk to Ed Mellow and he will introduce you to the rest of the family.
2018 Acura TLX V6 w/Technology Package Review
Great overall car
by mklepper from Manalapan nj
December 8, 2018
5
drives and looks great wish i went with the all wheel drive version but FWD is still very good in the snow and v6 offers great performance
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2018 Acura TLX FWD Review
Black beauty with a sporty athletic stance
by Acura from Barrie
November 27, 2018
5
Acura raised there game with this car, powerful 3.5 liter engine mated to a smooth 9 speed transmissiom with lots of tech and safety features, nice growl to the engine with the multu cylinder management system to save you fuel. Very sporty looking car with a beautiful interior luxurious red leather seats with romote start. I love this car real eye catcher
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Carvana-Touchless Delivery To Your Home Review
Best service ever!
by TonyC2018 from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.
2018 Acura TLX Technology Review
It's very reliable
by ErlindaKC Acurafan from Kansas City MO
November 6, 2018
5
this car has really meet my expectations very roomy and very comfortable ride, has a lot of leg room in the front and back, the passenger front seat lays back far enough to where I lie down and sleep while on a long trip, after driving the Oldsmobile Alero for 13 years and some other cars in the past that I've own, this car is by far very much I like and will never go back to another model and I am now an Acura girl. I love all the features and technologies on the Acura TLX.
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Carvana-Touchless Delivery To Your Home Review
Sold my beautiful 2015 Subaru Outback. It was a breeze !
by Long time Subaru owjer from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who sent me information as I needed or requested it were professional and thorough. I was able to research the company online and was impressed with the entire concept of online selling and car buying and the ease with which I was able to find background information. Once I agreed to the offer I was taken step by step through the process. I was not confused even once by the process. I had nothing to do but gather my documents, upload them and then schedule a date for my car to be picked up and for me to be paid. The local rep. From Carvana came to my home exactly at the agreed upon time, was clear about what was going to happen, worked quickly and answered my questions. Once the papers were signed (I did not need to go to the DMV or AAA or to a notary) I received my check and my car was loaded on the one car hauler and driven away. I deposited the check that day and funds were available the very next day (which happened to be a Sunday). If I were not really strapped for time perhaps I could have made an extra $ 500-1000 overall by selling it to an individual but I would have worked very hard for that extra money and spent time I did not have available. Instead, I was not stressed by the extra work, my other responsibilities were able to be met and my car is off and becoming someone else???s beautiful Subaru. Thank you Jan and all the others who worked on the transaction. Judy R ...
2018 Acura TLX Technology Review
Acura TLX
by Tim from Charlotte, NC
October 14, 2018
5
Very nice ride, quiet. Excellent amenities and conveniences and also other things that I enjoyed very much. If the Homelink was easier to program I would be happier, but other than that, a good car.,
Rick is a fantastic sales man. He gave us tremendous amount of help for this certified 2015 RDX, including pre- and post- transaction. Rick also sent us a follow-up email and gave us a follow-up phone call regarding our purchase.
We have already been highly impressed by the quality service from Acura of Rochester (many people in the service center, and particularly Peter), which motivated us to acquire a second Acura. The purchase experience on 2/1/2018 further emphasized that outstanding services from the sales department. Thank you.
2018 Acura TLX Technology Review
Most reliable car
by Krishna from Westmont,IL
September 14, 2018
4
This is most reliable car for the money we spend.it looks stylist and interior is awesome.side mirrors sensing options is really excellent innovation.it is worh to purchase.
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Carvana-Touchless Delivery To Your Home Review
Our Excellent Adventure in Buying A Vehicle Online
by jb85396 from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, features, condition) to the buying experience and through delivery. Everything was accurate and straight forward. Our new car met all expectations when delivered: Clean. No apparent defects.The items listed as imperfections were barely perceptible. Our test drive before accepting the car was flawless. Our delivery person was friendly, professional and informative. After delivery, I took our new car to our long-time trusted mechanic for an in-depth inspection. He was impressed with all aspects of our new car. His only comments were associated with (1) light under-body rust and original equipment tires with few miles, plenty of tread, in good condition but six years old. All manuals, one full feature key, and one valet key were provided. (Two full feature keys would have been nice.) Documentation of Carvana's 150 point inspection was not provided. This, too, would have been a nice addition to complete the sale documentation. All-in-all, close to a perfect buying experience! So much so that I'm looking forward to purchasing another vehicle from Carvana in the near future.
2018 Acura TLX V6 Review
I love this car!
by 4Kell from Des Moines, Iowa
August 23, 2018
5
Great car...with so many options. Fun to drive and looks great. Great value for all you get. Love the A SPEC Red! Amazed at MPG....though drive in ECO most rimes.
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Carvana-Touchless Delivery To Your Home Review
I love this place.. Best Car buying experience ever!!!!!
by JJ from DealerRater.com
December 3, 2018
4.3 (3440 reviews)
I purchased a car in Aug 2018, there was a delay with the delivery. No big deal they called me and offered me an Uber being the next day I didn't have a ride there. I didn't like it and it was returned it with no issues. 3 weeks later i ordered another car. I love the ease of ordering online and the description of the car isn't too far off. I received my second car and it had a small dirt area on the back. I made a joke about it with the delivery driver and he made a call and they gave me a detail on them. Then as I was going through the settings of the vehicle I noticed one of the the items they listed as a perk wasn't actually in the car. I called carvana and they admitted to their mistake and accommodated me with what they were able to offer. I have never been to a dealer that will admit their mistake and then try to assist you to make things at ease for you. If i am in the market again I will definitely come here. I would recommend them. Their customer service is great and even the warranty/claims area. I took the car to the dealer to get it looked over and when they found an item they called Carvana and it was taken care of without an issue. This was a hassle free buy. Thank you Carvana I do not remember my delivery driver name but he was the best. Thank you Michelle Benitez for all the great help and customer service you gave me. Not once did I feel like I was getting attitude from her because I was complaining about a misprint. Thank you for taking my concerns serious. JJ (Texas)
2018 Acura TLX FWD Review
Fantastic vehicle to own
August 15, 2018
5
I bought this vehicle with the intentions of letting my kids drive it. It's great on gas and extremely comfortable. Best of all are the safety features and apple car play.
I would like to thank Mr.Rick.Gross for going over entire detail of the car and your customer service was Excellent.Thanks a Whole Bunch Paul .Emerson . My Experience at Acura Of Rochester was Awesome.!!! And most of all I love my car .... Thanks 😀
2019 Acura TLX V6 Review
Beautiful, powerful, feature rich
by Clandso from Walnut Creek, CA
May 9, 2019
5
I’ve had a few Acuras, some purchased and some leased. This one is a lease and I plan on keeping it. It is gorgeous and roomy. It has great features, but most important, it has the reliability I depend on. I love this car.
After owning my last vehicle for 13 years I was apprehensive to start the car buying process. Visiting countless dealerships and test driving every SUV in the Rochester area left me feeling underwhelmed until I was fortunate to find the SUV and customer service I desired at Acura of Rochester. Greg Hunt is in a league all of his own when it comes to matching your needs and wants with the perfect vehicle. His personal touch and witty sense of humor will make car buying a joy. His attention to detail and post sale service is astounding. Whether it???s a question about how a feature works on my MDX or a recommendation for a jam session, Greg is always quick to respond to all my needs. It is possible to own an amazing vehicle and receive the best customer service but only if you shop with Acura of Rochester. Make sure to give Greg a call today or better yet stop in and let Greg take you out for a test drive!
2019 Acura TLX V6 Advance Review
Third time ownership
by Sandy from Florida
May 7, 2019
5
A luxury car with all the goodies for a reasonable price. Comfortable, well appointed, economical to drive, classic styling, plenty zip on highway. Highly under rated car.
I was deciding between the Volvo XC90 and the Acura MDX, the swing vote was the excellent customer service I received at Garber. I was greeted in the parking lot, my entire family was made to feel welcome, all my questions were answered, I received followup emails after leaving. Most importantly, the negotiations were fair and transparent. I received an excellent deal on my trade in and a fair price on my new car.
2018 Acura TLX V6 Advance Review
Best of the Best
by cgomez01 from Bronx, NY
July 23, 2018
5
I absolutely love my TLX Aspec. I've owned a few Acura's in my time and this is by far the best one yet! Good job on getting rid of that annoying grill.
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