Worth the trip!
November 6, 2018
I had been watching for used Mini Coopers at dealerships across the country, and particularly liked a 2014 with very low mileage at Audi Burlington. When the price dropped, I called immediately and said I would take it. The reason being I was 1,300 miles away in Wisconsin, just a little far for a test drive. My gut feeling had to be excellent for this risk to pay off, and it was. I got a good feeling from the photos and description, and everyone I spoke with was helpful and very friendly. I mention this because while it was a laser dart for me--traveling across the country for a specific vehicle--it was not a major transaction for the dealership, and I could have easily slipped through the cracks. I had my own financing and was bringing temp plates for the return trip, so once we confirmed some paperwork issues about taxes and titling, they marked the car SOLD for me. I showed up 24 hours later, on a very busy Sunday about two hours before quitting time, and immediately had the pleasure of meeting Lauren and Renato. I had their full attention, and promptly got a tour of my Mini, an appraisal of my trade, and preparation of all the necessary paperwork. Again, a minor transaction in the scheme of things, but I felt that they shared my excitement and that made it fun for all of us. This carried through as I met Josh, the Business Manager, and we had a very enjoyable conversation as we dealt with more documents. I keep talking about the quality of the personal interactions, because the experience could have been pretty brusque, pressurized, or impersonal--and that could have been enough for me to never make the trip in the first place. But I felt that the staff liked their work and sincerely enjoyed helping me. Even the guy at the next desk said "congratulations" when I came back the next day to get the keys. A new vehicle is a big purchase for most of us, and it's nice when it's not just dollars and dickering. I feel I got a great deal, I LOVE the car, and I'd hoist a brat and a beer with Lauren, Renato, and Josh anytime! (That's how we do things in Wisconsin.) Thanks to all at Audi Burlington for contributing to my little adventure. When my Mini starts getting tired, I'll check and see what you've got on the lot.