So happy to share our compliments regarding your Chevrolet/GMC service department. We have had two different vehicles in this year and in both cases have worked with "Sean" to arrange and coordinate the work.
Earlier this year our vintage Corvette was experiencing a no run situation. The vehicle had been sold to an out of state buyer who was scheduled to pick up the car in 5 days. Working with Sean, we were able to coordinate the Tow truck delivery, indoor storage and timely repair. Knowing that time was critical to me and Sean kept us updated on the progress so that we could confirm the sale of the vehicle.
Later this year we had a warranty issue (Clutch Fan) with our GMC Denali and again we spoke with Sean to schedule the vehicle, during the drop off and pickup.
Yesterday we brought the Denali for recall(s) work and were happy to be again greeted by Sean. He actually remembered our last visit, including the nature of the previous warranty work. He inquired if everything was still working fine and told us he wanted to make sure we were happy with the service.
In all of the above cases Sean has called us to discuss the repairs and timeline required to complete them. Most importantly to us, during each of our visits, Sean has called us to the tell us as soon as the vehicle was done. I cannot explain how important that is. There is NOTHING more frustrating than being required to call a dealership repeatedly to learn when vehicle is ready. (once I was even told "You should have called earlier... that was ready first thing this morning"!
In short, when experiencing a problem with your car, the service writer you talk with IS the dealership. If he or she treats you like you are an aggravation it doesn't matter if the dealership is a Taj Mahal, or the biggest, or the cheapest, your not going back.
To your credit you have people like Sean on your staff. He makes a very large dealership feel very small town. I don't know what you pay him...but it's not enough! Please feel free to share my comments
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2019 Audi Q5 2.0T Premium Review
Beautifully designed for the most part
by Eastcoaster from Columbia, MD
May 9, 2019
5
Good so far. For a 4 cylinder it can generate a good bit of power when needed.
My only complaint so far is that it has minimal storage. The console compartment is small and cannot be accessed unless the cup holder of cups is emptied!
Vehicle available to be shipped to your home. Contact
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Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.2 (4099 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 Audi Q5 2.0T Tech Premium Review
Great purchase.
by Jen212 from Gulfport, FL
April 6, 2019
5
The Q5 meets all of my needs. It's very comfortable with beautiful detailing inside and out. The workmanship and quality of Audi speaks for itself! Great choice!
So happy to share our compliments regarding your Chevrolet/GMC service department. We have had two different vehicles in this year and in both cases have worked with "Sean" to arrange and coordinate the work.
Earlier this year our vintage Corvette was experiencing a no run situation. The vehicle had been sold to an out of state buyer who was scheduled to pick up the car in 5 days. Working with Sean, we were able to coordinate the Tow truck delivery, indoor storage and timely repair. Knowing that time was critical to me and Sean kept us updated on the progress so that we could confirm the sale of the vehicle.
Later this year we had a warranty issue (Clutch Fan) with our GMC Denali and again we spoke with Sean to schedule the vehicle, during the drop off and pickup.
Yesterday we brought the Denali for recall(s) work and were happy to be again greeted by Sean. He actually remembered our last visit, including the nature of the previous warranty work. He inquired if everything was still working fine and told us he wanted to make sure we were happy with the service.
In all of the above cases Sean has called us to discuss the repairs and timeline required to complete them. Most importantly to us, during each of our visits, Sean has called us to the tell us as soon as the vehicle was done. I cannot explain how important that is. There is NOTHING more frustrating than being required to call a dealership repeatedly to learn when vehicle is ready. (once I was even told "You should have called earlier... that was ready first thing this morning"!
In short, when experiencing a problem with your car, the service writer you talk with IS the dealership. If he or she treats you like you are an aggravation it doesn't matter if the dealership is a Taj Mahal, or the biggest, or the cheapest, your not going back.
To your credit you have people like Sean on your staff. He makes a very large dealership feel very small town. I don't know what you pay him...but it's not enough! Please feel free to share my comments
2018 Audi Q5 2.0T Premium Plus Review
Functional and fun to drive
by audifan from San Diego, CA
March 20, 2019
5
The car meets all my needs from a function standpoint plus it is fun to drive. It has great acceleration and body roll its negligible. Gas mileage is as advertised, which is exemplary for a car with this kind of performance. I was hesitant in buying a four cylinder engine in a vehicle of this size and weight, but the performance is so much better than the six cylinder I had in the Lexus RX350 that I had right before this car. One major plus for the Audi is it always seems to be in the right gear for accelerating from a start or on the highway. There is no lag in waiting for the transmission to shift or for the turbo to kick in. Plus there are so many ways to set the way the car for shifting, steering feedback and suspension that it is nearly impossible not to find the right setting for any given situation. Functionally, there is plenty of room for four full-sized people and luggage, boxes, golf clubs or whatever else you want to throw in the back. The only minus that I have noted so far is the lack of interior storage for small items. The glovebox is plenty big, but the console has very limited storage capacity and the doors do not have a very functional bins for storing anything larger than a sunglass case. The bin in the console is always open and the design needs some more thought. My car has the upgraded stereo, which eats up space under the floor in the rear hatch area.
The team at Burdick GMC handles our auto issues with care, kindness, efficiency and thoroughness. This visit was no different. The battery in my 2010 Yukon had hit the end of its life. With no appointment, the truck arrived, the new battery was put in, the crew gave the truck a look-see for other possible issues, and the appt was complete. My grown son (who was home for the holidays) was able to drive away within less than hour of arrival at the dealer. Thanks as always to Burdick!
2018 Audi Q5 2.0T Premium Plus Review
New car for me but I love it
by MM, big fan from WIMAUMA, Florida
March 7, 2019
5
This car met all of my needs and feels very luxurious to drive. I wish there was more storage room in the console and the drink holders are awkward with the console tray.
KIa Merriam had contacted me via E mail in a timely matter about vehicle I seen on Cars.com during that time I had a medical problem so had to put everything on hold until resolved
I purchased a used 2013 Mazda CX-5 from Burdick Mazda. The sales person I made the deal with her, Ariana was so helpful and did whatever she could for me. Actually, because of a problem in the registration process I couldn't get the car on that day. She delivered the car herself by driving 2/5 hours to me and for compensation of the problem added a cargo cover as free. She was pretty nice and so kind to me and helped to do all purchase process in one day. Moreover, thanks to Ben I could finance my car with a great interest rate (3.45% for 4 years with credit score around 700). Except the problem with registration that was because of the pervious owner I am really satisfied with my shopping from Burdick Mazda in Drivers Village and strongly suggest it because of the authority, really good price, and customer services.
My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
We purchased a Kia Sportage 2016 from Greg Swain, our salesman at Driver's Village. Greg is a well informed personable salesman, who made our deal happen!!! Greg made our car buying experience a very pleasant one. Before we left the Driver's Village lot, Greg made sure that we knew about everything our new Kia had to offer, all the options. Greg setup our Bluetooth, which we absolutely knew nothing about. Greg is a great asset, to Driver's Village, we recommend him highly. We would definitely ask for GREG again.
We have had our van serviced at expressions 12 times now, and the man named Ed was absolutely AMAZING!! He is friendly, helpful, caring, personable, amazing with kids, goes out of his way to do anything to be of help. He is the best man we have ever dealt with and not only would we recommend him, we think he should get a huge raise!! :)
2019 Audi Q5 2.0T Premium Plus Review
Quality SUV for a reasonable price.
by calcutta from Miami,FL
May 7, 2019
5
Quality car with amazing amount of technology. My insurance went down compared with a 2011 Buick! Quite economical too on gas.
Recommend it for a family, safe transporting children.
I have 5 vehicles - 4 Lincolns and a Ford F-250. I take them all to Burdick Lincoln at Driver's Village for all service - from oil changes to buying tires. The service staff is great - very friendly and helpful. My service and repairs are always done well and efficiently. The most important reason I keep coming to Burdick Lincoln for service is that I trust them. I have been to other service centers with one problem, and come out with another problem. I trust the service team at Lincoln not to cheat me.
I was treated really well by the salesperson Keith White. I never felt pressured in any way and Keith was able to offer me the best deal possible on a lease for a 2017 Trax. He covered as many details as he could without overwhelming me and the whole deal was done in a few short of hours. I appreciate the speed and courtesy that I encountered. I was able to drive home in a new vehicle only a few hours after I got there as was able to get the deal I was looking for. I am very satisfied with my experience with Burdick Chevy and with Keith White's professionalism.
2018 Audi Q5 2.0T Premium Plus Review
Great SUV
by Jesse from Los Angeles, CA
February 11, 2019
5
I really like how this vehicle drives so well, very smooth, responsive, and extremely comfortable drive. The exterior and exterior of the Q5 is beautiful. I do wish it had the touchscreen option however in this SUV with its infotainment system I don’t miss that option too much. The panoramic sunroof is a great feature. I definitely would recommend this vehicle to others.
Our recent visit to Drivers Village for a new car turned out to be a very pleasant experience. We looked at many makes & models due to the fact that my wife is very short and it's hard to find a vehicle that is comfortable for both of us and one that she can also drive with ease. We ended up purchasing a new Mazda CX5 and one of the things that impressed us the most was the salesperson that worked with us. Her name is Lorrie Anderson and we felt that she was one of the most professional sales people we had ever dealt with. She was very knowledgeable about her product and explained every feature in detail answering any question I asked. This helped us immensely in our decision to buy that particular model. We would like to thank her & Burdick Mazda for making our car shopping experience a pleasant one.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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