Had a great experience with a test drive of a new A6. Wound up having to make changes to the appointment time due to weather delays. All was handled without a problem. I felt that they were actually glad to see my wife and I. Waiting for resolution of VW diesel and will probably by a new Audi afterward.
Bought my CPO Audi A6 Quattro from Audi of Mentor through both Matt Goryance & Jeff Ward roughly 30 days ago.
The purchase experience was pleasurable and fast. Matt and Jeff took my situation and needs into account and made it a personalized experience. I look forward to working with these two and/or members of their team in the future!
Fast forward 30 some days - due to some unfortunate circumstances at my home, my car required repair. I had the pleasure of working directly with Patrick Schudel who set me up with an awesome loaner (loaded Q5 Quattro) along with resolving my issues in an extremely timely, professional manner. My issues were resolved within 24hrs. Audi of Mentor went above and beyond to assist me from start to finish throughout both the sales & service processes.
Many thanks to all !!!
This dealership is Awesome .I've bought many cars and I have to say buying an Audi from Audi Mentor was pleasant and very satisfying..Dealing with Randy my sales person and Jeff the sales Manager was very easy and enjoyable.. Randy and Jeff were very professional to work with and I got all that wanted for the price I wanted and I'm very demanding when comes to buying a car. My daughter bought an A4 from Audi Mentor a few years ago and described her experience as her dad and that was "Awesome" Both Sales and Service..looking for an Audi ..Go see these guys. Oh! And I really love my new Q3..
I've owned 4 Infinities prior to this and I'm very happy I made the switch..
We met with Steve to purchase an A4. Love the car, the dealership and Steve. It was a great experience all around. Highly recommended for any Audi purchase. First class!
Walked into the Audi Dealership recently looking to purchase my first new car. The sales agent, Shawn Galla who assisted me had a lot of patience and integrity. Unlike most car sales men in the past, I did not feel pressured, felt listened to, polite and extremely attentive to my lack of knowledge about Audi Cars. Shawn worked with me to find the perfect fit. Audi of Mentor has an incredible atmosphere with great employees. If you are looking for great customer service...go to Mentor of Audi and ask for Shawn Galla.
Jacob Jay, you???re a xxxx of a guy. I was on the phone with him and 2 hours later I am driving out a brand new 2018 Audi Q5 Premium Plus. Mr. Jacob is straight shooter just like Myself. No running around (thank you rockville Audi), No weird numbers (thank you Rockville Audi) No forcing me to drop $7,500 to reach my monthly payment goal (thank you Rockville Audi). You gave a straing forward numbers and I told you that I have an eletronic check with an specific amount. YOU MADE IT HAPPEN! No BS, NO shenanigans, cut to the chase! That???s what I???m talk???n about! Keep up the great work and HAPPY HOLIDAYS TO ALL THE CREW OF BETHESDA AUDI!
I have driven Audi's since 1970 (LS100) but have never experienced such capable, honest, and low-key salespersons as I found at Audi of Bethesda, Jacob Jay and "Chad" in particular. The ordering experience was pleasant and efficient, and Jacob's help after the delivery was both generous and patient to this elderly, tech-deficient, buyer. Having dealt with other area dealers in the past, none came close to Bethesda Audi in terms of customer satisfaction.
John Wagner is A Great Salesman and Person to Work With
by New Q5 Owner from DealerRater.com
December 3, 2018
4.9 (252 reviews)
I had finally decided on the Q5 I wanted after looking and test driving several at Audi Bethesda and another Audi dealership. Having owned 2 A4s, I am very familiar with Audis. But this was a new experience looking at small SUVs. I wanted to make sure I would be happy with the car I bought or leased. John was friendly, patient, helpful, informative and followed up with me. When the car I wanted wasn't available, Chad, the Sales Manager, tracked down a similar Q5 and had it brought to the dealership.* John helped smooth over some hiccups and Simone was patient walking me through the leasing process - my first time. John sat with me in my new car and explained the myriad systems -- pretty overwhelming. But he assured me he is always there for me and I can come in for his help anytime. I know he meant it and I intend to take him up on his offer. John told me they would take care of me and they did. *My only complaint: I had been told the Q5 they found for me was the exact car I was looking for but would cost more as it also had the warm weather package. So I was disappointed after taking possession of the car to find it didn't have the All Weather Mats that I wanted but it did have Audi Rings which I didn't want and which cost more than the All Weather Mats.
The Q5 I purchased sold it-love it! Rodney was my salesman- very polite, professional and extremely knowledgeable. He pays attention to detail. His concern/goal was not only to make sure I was completely satisfied with my purchase but to provide me with an ultimate driving experience (test drive) so that I was able to get the maximum benefit of how well the Q5 performs, while familiarizing me with every detail/feature of the vehicle. Rodney made you feel like you had your very own personal concierge for car washes, services or any concerns you may have in reference to your vehicle. My time was limited there because he called a day earlier for the information needed to make the process smooth and quick. I highly recommend Rodney if you are looking to purchase an Audi. The other 2 managers I dealt with there were professional and helpful.
My husband and I had the recent experience of interacting with the team at Audi Owings Mills. It was a terrific experience from start to finish. The team is very knowledgeable, patient, and thorough. Our Audi Brand Specialist James "Jim" Coffin was a pleasure to work with during this overwhelming time. He is passionate about the Audi brand and spent a good deal of time with us answering a lot of questions. The professionalism and charm equally extends to the ownership, Michael Wanner, and Robert Williams. All were attentive to our needs and we never felt rushed during the process. Beautiful, beautiful space with a convenient location. This dealership understands the value of customer service!
We were buying a car for my daughter to replace the one that was totaled when she was rear-ended. Of course the insurance company did not give her enough money to replace her car, so we were shopping under a lot of stress. The first contact from the Audi dealership was with Julian Thornton. He could not have been any more pleasant and helpful. Even his texts back and forth were friendly. He guided me through a very nice test ride off of the crazy-busy road the dealership was located on. It gave me the chance to pay attention to the car instead of all the traffic. He answered any questions I had and found the answers to any he was unsure about. The manager came over and introduced himself. He was also able to answer a few more questions I had. We were buying a used Toyota Prius from an Audi dealership which felt a little silly to us, but we might as well been buying a brand new Audi for all the attention and care they gave us. The dealership was immaculate, as was the car, so I came back with my daughter the following day. Julian was busy with another customer, so he introduced us to James Coffin who would work with us. I was a little disappointed that we would not be able to work with Julian, but James was every bit as pleasant and helpful as Julian. He took my daughter for a nice test-ride, again, on the calmer side roads behind the busy road the dealership was on. Everything went well, so I told her to choose between the Prius we had seen earlier in the week, and the one she just test drove. The bottom line is the deciding factor was that we both felt better giving our money to a dealership that was so helpful, friendly, and pressure free. If I can ever afford an Audi, there will be no question as to where I shop. The only issue I have is that there was no flexibility on the price. We are so strapped for cash, that it would have been incredibly helpful if we could have gotten the price down a bit.
My wife and I bought a 2018 Audi Q 5 from Audi Owings Mills and had a great experience with Audi Brand Specialist DuBois Kelly. He was very helpful and sensitive to our needs as clients. A very good car purchase experience.
These 5 stars are based on my most recent visit because other times they deserved a 1. Service here is like a roller coaster of emotions and I never know if it’s going to be up or down. With that being said, they’ve always allowed me to express my concerns and they are nothing but courteous about it (at least to my face). I’ve been coming here a few years now and praised them better than dallas or Plano. I’ve seen the changes and dips in customer service since the original owner Baillargeon sold to a corporation, but I can see an improvement. I appreciate that.
I had bought my Audi in Coral Springs as I was referred to someone there a couple of years ago. I always had good experiences there. On Saturday night last week, my car's battery died on me and I had to jump it on Sunday morning to get it started. I showed up at WPB Audi at 11am when they opened and met with Jennifer (Service Advisor) who greeted me with a big smile and how can we help you. I though I was going to have to leave my car and uber home and was offered the opportunity to wait for my car which I was incredibly happy about. Jennifer also offered me a complimentary car wash which I thought was great.
Jennifer was the ultimate professional. Dressed well, big smile, upbeat, kept me in the loop as things were going through the process with my car and couldn't have done a better job. No idea how long she's been working at WPB Audi, but I could see her moving up the ranks quickly. Great experience!!!
Now having visited with WPM Audi, I will certainly go there when buying my next car which could be another Audi. Place was beautiful and people there were very nice and professional.
Came in to have some service work done on the vehicle. The service was a factory recall with the airbag and they opted to do a full rundown of possible needs for the vehicle. I was sent a full print out of everything the car needed and they suggested a couple immediate items which I thought were grossly overpriced. To give an example, $396 for a battery. Overall they were very courteous and professional.
by peter hrehorovich from palm beach garden, florida
November 6, 2018
4.9 (405 reviews)
Outstanding staff. Easy and enjoyable experience..
No wait time. Was seated and processed immediately! It doesn't get any better than that. if they maintain this level of quality, I will never go anywhere else
I think this was by far the best buying experience I've ever had the guy that sold me the car Lance Matekel was honest and that is not something you find at a dealership. Not only that 2 days after I bought the car he called me and told me he found the second key of the car. And he didn't even have to do that because I've told him I want to buy an extra key.
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