Used 2022 Audi Q5 for sale near Hackensack, NJ

Victoria Dell' Aquila. THANK YOU! she was professional and transparent with me . Her personality made you very comfortable. She listen and she delivered. You are a GEM!

The black 2022 Audi Q5 is great looking and has amazing performance! My only complaint would be I've had a couple of small problems you wouldn't expect from a brand new car! I.e.- Rear hatch doesn't close all the way sometimes & pops up. It stays closed but not tight and the dash light comes on, tire pressure doesn't consistently stay the same?(No idea why but definitely unusual)

Brandon was great and very helpful. Everyone was very helpful and the customer service was great. No shady business, they were very professional and knew what they were doing.

The car is beautiful and luxurious. It has surprising power. The ride is very comfortable. The back is spacious for carrying whatever is needed. I have no issues.

Henry was an amazing help to me! He took numerous photos and answered all my questions. So helpful! Thank you for your hard work! It was appreciated

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

I have taken my car to this dealership a few times and they are always professional and do a good job. Highly recommend the service department in Englewood, NJ.

My name is William Hodge I recently drove 2014 Nissan Murano convertible there was issues manager I think his name is James assured me that he will solve the problem looking forward to the end result

Thank you so much Justin for helping me with my new Audi q5! Very much appreciated

We had very pleasant experience working with number of people at Jack Daniels Audi at Upper Saddle River. Sales Person Pete, Sales Manager Joe Fardella, Finance manager Adam went out of their way to make sure we are satisfied with process of buying Q8 Audi and addressed all questions we had weeks after purchase was completed. They made sure that customer service didn't stop after car left the showroom . Team is very dedicated to make sure that you leave this dealership being happy customer.

The service department has a very special individual there that makes this very first interaction by a customer amazing. Tony, what a gem and a diamond in the rough in a industry that has been labeled with so many negatives. He made my experience easily the best interaction I've ever had with a service department. #shoutout to Tony...You rock. I'm also quite positive that I'm not the first customer that has been treated with professionalism and respect. He made my experience so astounding that I wanted to purchase a car for from you guys lol. Thank you Tony for an amazing experience and single handedly bringing respect to the Koeppel Organization. Hopefully they get you to train individuals Nationwide about how to treat customers. It was so refreshing to actually find someone that actually cares about a customer. Sadly I'm still in disbelief because I've never been treated like this by any dealership. Thank you to Tony once again...Somebody GIVE THIS MAN A RAISE!!!!!!!!!!!!!!!!!!

This dealership was Professional, thorough, fair and honest. Michael Condosta was fantastic and had everything ready for us when we came to pick up the car. It was in great shape.

Easy service experience from scheduling an appointment to paying the service bill. The technician i was assigned (Aaron) was excellent. He explained the service and kept me informed throughout.

Emails sent did not purchase car. Car did not have all the options I wanted. But it was a fair price. Better luck next time.

We live in Jersey but made the drive out to Biener Audi because they have the best prices, selection, and reputation. Buying a car from them was so easy, and there were no tricks, games, or hidden fees. Their customer service didn't end once I drove off the lot - they have continued to provide great customer service, and I am now a loyal customer. Shout out to Leo and the rest of the crew for all their help!

I had a fantastic experience at Audi Great Neck, thanks to Kit! He was incredibly knowledgeable and made the entire process easy. The only problem I had was selecting the car I wanted because the dealership has a huge and possibly the best selection of pre-owned vehicles, and Kit went above and beyond to help me find the perfect fit. At the end of the purchase, I got to meet Ali, one of the directors at the dealership. Ali was very professional and ensured me that if I had any issues, he would see to it that all my issues are resolved. I Highly recommend Audi Great Neck for anyone looking for a car!

Very professional,caring sales department especially Drew ,George and Jason. Trade in went very smooth-,everyone very knowledgable and friendly. I have had many cars and ONLY will deal with Audi Great Neck

The people there are very nice. Give my car a thorough inspection，Fill up with extra antifreeze and glass water，The overall service time is reasonable

Thanks to such professionalism this dealership made my car purchase a smooth process. I would recommend this dealership to anyone and use them over and over again.

My overall experience with Deluxe Auto Sales (DAS) My overall experience with Deluxe Auto Sales (DAS) has been positive, earning a solid 4-star rating. However, the delays in shipping gradually dimmed the shine of that positive review. Carlos and Shane were the main points of contact throughout the process. Their availability, particularly Carlos's 24/7 readiness, was a standout feature. Communication during the initial stages was seamless, and the transaction felt smooth and trouble-free. The process took a turn when two issues arose: discovering a damaged trim piece and delays in shipping the car. Initially, the experience was almost flawless. The website provided detailed images and a 3D view of the car, and the paperwork process was swift. Despite some trouble with the online application service related to a password issue, I managed to resolve it after a few attempts. The car was officially mine over two days, November 7th and 8th. Choosing Ally Bank for the loan saved us a few tenths of a percentage point on interest compared to our local credit union. Now, onto the negatives. From November 8th onward, I received little to no information about the arrival and replacement of the damaged trim piece. Responses like "not sure" or "I don't know" were common. Shane, who was supposed to handle this, didn't communicate the status effectively. Shipping delays were also frustrating. The first delay on November 13th was due to the driver's truck breaking down. On November 15th, Victoria from an unknown shipping company informed me that the car would be shipped. Communication from both companies that day was poor. A request for an SS-4 form from DAS was apparently unmet, leading to the cancellation of that company and an overnight wait. On Saturday morning, November 16th, a group text from DAS at 9:26 A.M. informed me of the car's shipment. At 4 PM, I texted Carlos to confirm if the car was not coming so my wife and I could go to dinner. His response was, "Yes, go to dinner. If I have to drive the car to you myself on Monday, I will." Ultimately, a company was hired to tow the car, but there was no plan to return my old car. This lack of planning reflected poorly on DAS's overall service quality. Despite these issues, the car itself is immaculate, meeting or exceeding my expectations. It shifts like a dream. For future improvements: In group texts, DAS staff should sign off with their first name to clarify who is responding. Keep customers informed. Silence creates anxiety and frustration. Provide regular updates on ongoing processes to reassure buyers.