Muhammad Ashraf was my Sales Representative. He was very helpful and was able to address all my concerns and answered all my questions. He provided excellent customer service!
So far so good.
by Griff from New Port Richey, FL
December 27, 2018
We lost two vehicles to Hurricane Erma in 2017, a F-150 and an Audi A4.
In need of a new vehicle we opted for a Certified 2016 Audi Q5 Premium Plus. The performance is not as good as the A4, but the Q5 is more useful, since we have only one vehicle instead of two. The Q5 had 23000 miles, and came with 6 yr 100,000 mi extended warranty. We have had for over a year and all is well we have no problems, save for the 35,000 mi service and 2 recall repairs.
Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
Great Car Lots of fun, Tech and luxury
by tshrtkng from Massapequa, NY
December 24, 2018
This car has it all
The Tech is second to none
Performance is great
Ride is good and gas mileage is ok too
service is on par with Mercedes and BMW
Routine maintenance and detail of car. A minor issue arose during the detailing that was promptly addressed by the service department, to my satisfaction.
New Audi Q5 TDI
by Jerry from Portland, Oregon
August 19, 2018
New 2016 Audi Q5 TDI
Purchased a new 2016 Audi Q5 Diesel that was recently released after the EPA approved Audi's "fix".
The vehicle is very refined and has lot's of power.
It does suffer from significant turbo lag post fix, however, the power and fuel economy compensates for the turbo lag.
Best measured tank is 34 mpg and worst is 26 mpg. Technology is dated or missing compared to 2018 compact mainstream suvs, but the refinement makes up for it.
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
My 2nd Audi car. Love it!
by josiepro from Elk Grove, CA
March 30, 2018
Awesome car! Most reliable and has all the features you need. Smooth ride and great performance. Outside look is beautiful. Fast and safe. Luxury SUV!
I purchased a lightly used Volkswagen Touareg from Ed. The interior was expertly detailed and the car was better then advertised. Thanks Ed! We will be back.
Don't think twice, buy an Audi!
by audimuse from Lowertown, St Paul, MN
September 24, 2018
I've owned Mercedes, Porche's & BMW's...was intent on buying a Volvo and purchased an Audi. The Q5 had me at "Hello". Love the ride, handling, package options and understated elegance. *Reliability rated"Good" only because I have only had the vehicle 5 days.
All around good experience and treatment. If I don’t know what’s going on with the vehicle, I can easily find out by asking questions to the dealership.
Q5 is the best vehicle
by Judy from PEORIA
November 15, 2018
This vehicle meets exceeds all expectations as we test drove several names prior to our decision to purchase the Audi Q5 this is the only vehicle that we went back to. As we had two 2012s and in 2015 we traded for two 2015s
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
Best SUV I've owned.
by josiepro from Elk Grove, CA
March 20, 2018
My 3rd SUV in the past 15 years. I Love this SUV the best. Very stylish, smooth ride and have all the features I need.
I've had around 20 vehicles in the past decade or so. My experience at Continental Audi was everything you would expect from a highline dealer and more. My Audi Brand Specialist, Gonzalo, was incredibly knowledgeable and attentive without a trace of pushy sales tactics. He and the Business Manager, Josh, did a fantastic job working with me to get the deal done remotely as I don't live in Chicagoland. I had originally asked to have my credit app sent to a specific lender that I have a relationship with, and Josh was able to save me over 1% on my interest rate after he called me to let me know a different lender had been more competitive with rates lately. That man knows his stuff!
I purchased a CPO vehicle, so I definitely was not a big spender as far as Audi customers go, but the dealership treated me like royalty.
Thanks for a smooth transaction and a beautiful car!! Go see Gonzalo!
Excellent Mid-Size SUV, Great Drive
by SR from Chicago IL
December 29, 2018
Just an excellent drive, very reliable AWD with a great engine. Did not have any problems with it for the 6 years I had the car.
Great dealership to deal with. Would recommend highly. Very nice people to deal with, they go above and beyond and respond very quickly. Answered all questions. This dealer gets 5 stars.
Best SUV on the market
by PerryN from Park City, UT
June 26, 2018
Our Audi Q5 TDi is a superb vehicle that does everything well. Tremendous power, excellent MPG, great handling, big cargo capacity, safety and towing ability combine to make this the ideal vehicle for our needs.
My husband and I recently purchased an Audi from Continental Audi of Naperville and we couldn't be happier. We had the pleasure of working with Gonzalo and we were extremely pleased. Our entire experience was excellent and we couldn't have asked for someone better to work with. I had read past positive reviews from others on their experience with Gonzalo and I couldn't agree more. The entire customer service experience he showed us was 5 star-excellence. I never felt the phony car sales experience that many of us have been a part of in past car buying purchases. Gonzalo was professional, courteous, very knowledgeable, helpful, and patient. I would highly recommend him to anyone I know. Also, the service department is also excellent. I worked with Keith and he too provided excellent service. Great experience all around! Thank you Gonzalo, Keith, and Continental Audi.
HUD windshield bad design
by Ron C from Durango CO
January 10, 2019
The more expensive model with heads up display uses a different windshield that passes excessive passive solar heat and places reflection at eye level driving. Not a good vehicle unless you are working on your tan or need an additional heater. A/C on full when driving on 70 degree day in Colorado.
I never take the time to write reviews but Audi of Naperville deserves it! We bought a used SUV from here recently with John Z. he was great to deal with! He never made us feel pressured and even went above and beyond to contact the previous owner of the car we were purchasing to see if they had an item that went with the car. I hate the whole car buying process but with much research on the car we were purchasing we got a great deal and walked away happy with our SUV and the experience!
Needs oil every 3 weeks
by Audi owner from New York, NY
December 25, 2018
It is a great vechicle to drive... but it needs oil every 3 weeks. I am surprised to see great reviews here. It is a known issue just google Audi oil problem. Audi reluctantly acknowledge the issue, but to fix the issue requires rebuilding the engine. It had other problems over the years: squicking breaks, many recalls, etc. I would not recommend this car because of the oil and reliability issues.
I am always very pleased working with Rob Grignon and and company at Continental Audi. Sales manager Victor has been great as well.
In this case I took delivery on a new TTRS. The price was fair, my trade in went smoothly, and the special RS delivery treatment was great.
All in all, highly recommended.
by VISSI NYC RESALES from NEW YORK
December 30, 2018
i own this car now for 3 months ,it drives great looks great , gets up to 30 mpg also it goes pretty fast ,at this moment has aroung 100900
does not have any check engine light on and no problems what so ever
i recomand this to anyone that is interested
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great vehicle and reliable
by Amy from poughkeepsie
January 7, 2019
Reliable great on gas definitely a family car very spacious and no real problems with the car. Normal maintenance is expected. I will always recommend Audi
Accomidating my changing car needs & provided practical opti
by Kathleen VanDam from DealerRater.com
December 4, 2018
Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I???m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through ???pull forward??? option. At the same time I have many new safety features but maintained all of my ???premium??? package with Audi care and tire & rim program.
great room and great to drive
by Bones from St. Paul, Minnesota
October 31, 2018
Great room for family and great to drive comfortably. Wanted the car to have light color interior and it was tan and white car exterior. Great car for the family.
We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off.
by CNWood from Inglewood
July 1, 2018
I just bought my Q5 and I was so excited to drive it home. I felt like I did when I was 16 and had just gotten my driver's license. It was a thrilling ride... very fast and great features.
Jorge helped me out with everything I needed and answered all of my questions. He even went out of his way to provide me with some quotes for accessories that I am planning to purchase. I'll be bringing my Q7 to Fletcher for service going forward. So far the best service center I've seen and the friendliest staff.
This is the 4th Audi we have leased
by ALeeS from Ballwin, MO
January 10, 2019
Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.
I live out of state. The aquisition process went smoothly and all my inquiries were ansered honestly and timely. Only room for improvement is having a car delivery service available.
2015 Audi Q5 TDI
by mswanson65 from Durham
June 8, 2018
This is a great vehicle with a unique combination of power and economy! I have a smile on my face every time I fire it up.
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