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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5765 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
by Steve M., "Car Enthusiast" from Brooksville, FL
November 6, 2018
4.8 (497 reviews)
On March 3rd of last year I purchased my first BMW from Reeves Import Motorcars. I test drove a CPO (2012) 128i and knew I had to have it. Sales Associate Paul Salisbury & Advisor Michael Khoury educated me on the advantages of owning a BMW and the test drive did the rest. Nothing drives like a BMW.
A recent experience in service was over and above the Reeves normal exceptional level. I asked my Service Representative Johnathan Weihman and the Service Manager Kevin Walker about some unusual wear on two spots of my Boston Leather Interior. Even though out of warranty they checked with BMW USA and replaced the parts - I was only responsible for the labor. A loaner car and a couple of days later my BMW was perfect again. From the purchase process to the outstanding service, Reeves makes it easy. They appreciate your investment in their product and treat you like family.
Was looking for a CPO BMW X5. Was unable to locate the car with the exact features I wanted in the Orlando area. Dealers in the Tampa bay area had what I was looking for. Called several. Reeves was the most responsive and friendliest by phone. Reeves reached out right away from my web inquiry. I was initially contacted via email and phone by Raelyz. She was incredibly helpful and accommodating (it was the dealers closing time). After speaking with Raelyz she hooked me up with Minja who called me within minutes. They both knew I would be driving the next day over 100 miles to do a deal. I respect them for holding out for my arrival. I couldn't be happier with my purchase and the way the dealership and specifically Minja treated us, absolutely the best. I'll buy from Minja and Reeves again when I'm ready.
I can't thank Albert enough! After getting a flat tire in my brand new sport discovery Land Rover,no one had the right tire for our car. We live 30 miles from Reeves dealership so Albert volunteered to personally deliver us our new tire when he got off work that evening! Now that's 5 Star customer service ¿Thank you, Scott and Eileen
This is my third car I've purchased this year from Jon Swensson at Reeves. Jon makes it so easy to purchase a vehicle. His knowledge of the cars he's selling is unmatched and his level of customer service in unparalleled. I would strongly recommend anyone to purchase a car from Reeves especially through Jon.
He really makes the car buying experience pleasurable and knows how to make his clients feel special. Jon will go the extra mile whatever it takes to make sure his customer has a phenomenal experience. Thanks again Jon!!
The service I received from Michael Zimmerman was truly exceptional. My purchase was honest, fact based and not high pressured. They did everything g they said they would do. There were no surprises This was my first purchase from Reeves and Michael - it will not be my last
I live in NJ and bought a VW Beetle from this dealership over the phone. Tony was very professional. He created and sent a video of the car to show the condition. He coordinated the transaction and the shipment of the car from Florida to NJ.
The car arrived today and my daughter is soooo happy.
Thanks Tony
Thanks Reeves VW
Reeves was the most positive buying experience I have ever had. Ryan an Kevin were extremely professional an personal. Neither wasted my time but made sure I was completely satisfied. I will definitely return and recommend Reeves.
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