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Used 2019 BMW 530 for Sale in Alexandria, VA

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Used
$50,343 4,553 mi.

2019 BMW 530 i xDrive

Fair Price
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Alexandria
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(888) 901-4318
2.6 (661 reviews)
3 mi. from 22301
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BMW of Alexandria Review
Great dealer ship . Thanks to Osmam
by Shawn hvac from DealerRater.com
November 5, 2018
5 5 5 5 5 2.6 (661 reviews)
BMW of Alexandria is an outstanding dealership and Osman Aberra Client Advisor BMW Of Alexandria 499 S Pickett Street Cell: (267) 980-3710 Desk: (703) 647-1846 Work: (703) 647-8500 oaberra@bmwofalexandria.com Is awesome sales person. PA. I connected with the dealer through the costco auto internet site and osman responded quickly. We set up an appointment and he was on time and offered great advice on my selection of a 528i. I was looking for a I a preowned two year old vehicle due to the BMW warranty program, low mileage, and excellent condition. He was not pushy (like many car sales people) and he was sensitive to my need .. I picked out my car, I did so because of the great deal I received from osman . He is a man of his word- the bumper was scratched (typical city bumper) and he had it repaired and it looks brand new). I would highly recommend him as I would return to him when I am ready for another car. . Go steelers !! PA
2019 BMW 530 i xDrive Review
Great car to drive, very comfortable and reliable.
by blueocean from Paramus,NJ
February 13, 2019
5
Car met all my expectations, it drives very smooth and responds super well to changes on the road. I am also very happy with the new car panel displays.
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Used
$45,843 6,188 mi.

2019 BMW 530 i

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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BMW of Alexandria
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(888) 901-4318
2.6 (661 reviews)
3 mi. from 22301
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BMW of Alexandria Review
Teachers and BMWs do go together!
by wellsdm13 from DealerRater.com
November 5, 2018
5 5 5 5 5 2.6 (661 reviews)
This was my first purchase of a car. I walked in, after going to a previous dealer where no one helped me, and I was in awe of the facility and the quality of professionalism of the staff. I honestly went in with no intention of leaving with a car. I wanted to see if a BMW was even feasible for my budget. My boyfriend and I test drove a car after speaking with Jeff and letting him know my budget and what I would like in the car. Once we came back from the test drive, he had written up a quote for the model I wanted. Sure enough, it was right on my budget! Don't know how he did it, but I'm glad he did. We were on the brink of walking out because I wanted to come back after I had spoken to my insurance company and figured out the full details of leasing a BMW. Jeff would not be working on Election Day, but he was amazing at answering all the questions I had regarding lease details, and even offered to call my insurance company from his desk to figure out all the details. After talking to my mom and my boyfriend, and the reassurance that Jeff gave me, I was confident enough to go through with it (it was around 5:30pm, and they closed at 5). Jeff was amazing and gave me everything I wanted in my budget. I love my 2016 320i Xdrive and can't wait to show it off! The leasing process wasn't as stringent as I thought it would be. It was fast and easy. During the sit down with the finance manager you can add your protection packages, which they highly recommend and so do I! I have awful luck with tires, so of course I did not hesitate for the tire package. That put me a bit over my budget, but worth it with my track record. Jeff pointed me in all the right directions and made me feel super confident about this huge decision; one of the biggest decisions I've had thus far. I have no regrets whatsoever and would recommend Jeff 10 out of 10 times. Great customer service, and was genuinely interested in addressing all my needs and concerns with the car that I chose.
2019 BMW 530 i Review
Great car.
by Mike from Bismarck, ND
January 24, 2019
5
This car is solid and responsive, with great looks and quality. Hope to drive it for a long time. Looking forward to a road trip.
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Used
$45,133 4,992 mi.

2019 BMW 530 i

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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BMW of Alexandria
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(888) 901-4318
2.6 (661 reviews)
3 mi. from 22301
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BMW of Alexandria Review
Easy, pleasant car-buying experience!
by karbee from DealerRater.com
December 3, 2018
5 5 5 5 5 2.6 (661 reviews)
I bought my first BMW (the X5) in Spring 2017, and thanks to Leigh Ross it was an easy and really enjoyable experience. Leigh is very knowledgeable about the BMW brand, super personable, very honest and straightforward. He was never pushy but always followed up quickly on any questions I had, and worked hard to find me the colors and features I wanted in the X5 as quickly as possible. He still follows up with me periodically to see how I'm managing with the car's technology. Leigh and the entire dealership really make me feel taken care of!
2019 BMW 530 i Review
Won't drive anything but a 5 Series BMW
by Ronnie from Dix Hills, NY
January 21, 2019
5
I have been a faithful owner of 5 Series BMW's for the past 20 years. The car has never let me down! It drives and handles very well. The exterior styling is fantastic and the interior is comfortable and the technical gadgets are easy to use and I am not very savvy in that area either. Won't own anything but a BMW!
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Used
$51,583 4,526 mi.

2019 BMW 530 i xDrive

Fair Price
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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  • Free CARFAX 1-Owner Report
BMW of Alexandria
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(888) 901-4318
2.6 (661 reviews)
3 mi. from 22301
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BMW of Alexandria Review
BMW M4 - Leigh Ross is excellent
by M-owner-VA from DealerRater.com
December 3, 2018
5 5 5 5 5 2.6 (661 reviews)
I just purchased and picked up a pre-owned M4 convertible. Leigh Ross was excellent (pronounced "Lee"). No pressure, highly knowledgeable, very personable, extremely professional. He's a fellow M owner and is as great with SUVs and high-end sedans as he is with monster M cars. (He promised to check up on me after a week, but I think because he wants to drive my M4!) The entire process was smooth. Fair value for my trade (BMW 335). Easy closing, no high-pressure sales tactics for add-ons. Everything was discussed up-front, no hidden surprises, or last minute modifications. Leigh answered after hour text messages as I requested more info on this vehicle. I would highly recommend.
2019 BMW 530 i xDrive Review
Most reliable and expensive car I have owned
by Errolr from Lauderhill gl
November 2, 2018
4
It is a really a dream machine. Smooth handling. Smart responce.the car is smart and is always communicating with me has the road condition changes. Car interior is beautiful and comfortable.
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Used
$55,410 4,240 mi.

2019 BMW 530 i xDrive

Fair Price
  • Ext. Color: Blue
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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  • Free CARFAX 1-Owner Report
BMW of Alexandria
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(888) 901-4318
2.6 (661 reviews)
3 mi. from 22301
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BMW of Alexandria Review
Excellent Customer Service
by law Biddle from DealerRater.com
November 5, 2018
5 5 5 5 5 2.6 (661 reviews)
I first visited BMW of Alexandria in June 2016. At first, I was just surveying the inventory they had on the premises. After about an hour, I was approached by Salesman Leigh Ross. He of course asked us what we were looking for. We weren't sure at the time as we were just starting to look for my replacement car which was a Volkswagen TDI. With that in mind, Leigh was very patient with us. He sat us down and gave us about an hour long overview on different BMW makes and models and the key differences between each, to include all different packages available. Knowing that we were not in an immediate position to purchase or lease, he still took the time to educate us. Over the course of the next few months, we kept in contact. He would let me know what specials were going on and I would let him know what models I still wanted to test drive, as each car (package included) drove slightly different. When I found the perfect replacement car, I immediately let him know the model and stock number. He ensured that it was still on the lot. Even warned me when the car was getting a lot of attention from potential buyers. So we went in to the dealer and test drove it. Fell in love with it. I loved the fact that not once did I feel pressured to buy at all. Not like you get from other dealerships. His concerns were genuine. He was most helpful in every step of the way through our purchase process. This includes from the first time we established a relationship with him. He is very knowledgeable about the BMW product line and was most helpful. I highly recommend anyone going to this dealership to ask for him personally. When I found a day after I drove off the lot, at big gouge in the running board of my 328, Leigh immediately got me scheduled for an appointment to bring the car in and have that blemish remedied that same day. His genius assistant Lila Branch was equally as knowledgeable and helpful when she came along for a couple of test drives. And when we finally purchased, she took all the time in the world with us to ensure that we were very familiar with all the operation aspects of the car and its complex entertainment/navigation systems. Well Done BMW of Alexandria. You have a top notch team.
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Used
$43,999 9,419 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Select Auto Imports
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(202) 480-2875
4.9 (597 reviews)
4 mi. from 22301
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Select Auto Imports Review
Select Auto Imports in Alexandria Experience
by Lee M from Virginia Beach ,Virginia
November 6, 2018
5 5 5 5 5 4.9 (597 reviews)
I found that the shopping experience at Select Auto Imports was outstanding. I started with the Sales Manager Robert Samereie who worked with me to buy a 2014 BMW 650i Xdrive loaded convertible . Robert did an excellent job sending me comprehensive pictures of the car I was interested in and even added 20 + to the pictures on the website.IN addition we negotiated the terms over the phone before driving form VA Beach to Alexandria including best purchase price, trade in terms and an excellent 6 year financing rate. He also assured me that he would work with me on my trade in to match the best quote I received in VA Beach. When I went to Alexandria Robert was off for the evening and I dealt with Brian Villanueva as my Sales Consultant who took me on the test drive and explained the many differences between my past 2005 645CI BMW and the 2014 650 Idrive.. The final paperwork required the owner MR. M Najimohammad and Terri Norrent from the Finance department. They agreed to honor my trade in and the finance rate as well as the Discount agreed upon despite a difference between the Trade In estimate they made and my VA Beach best rate to close the deal on a very positive note. I have had a couple issues since bringing the car to VA Beach and they have quickly resolved them and will be sending me a check for the difference on my trade in versus financing and a second key that was not available when I picked up the car.All the people I dealt with were very professional and responded quickly to any issues that came up. Finally the owner Mr. M Hajimohammad was excellent at helping to close the order with both sides feeling good about the deal.
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Used
$44,998 4,900 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Passport BMW
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(888) 478-7414
4.6 (415 reviews)
7 mi. from 22301
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Passport BMW Review
Great Service - They've got a customer for life
by Chris W from Mitchellville, MD
November 5, 2018
5 5 5 5 5 4.6 (415 reviews)
We recently purchased a 535i GT and wanted to establish a good service relationship with a quality dealer. This BMW dealership was the closest to us, but wasn't in the best neighborhood. I feel foolish now for considering that as a factor and even a little embarrassed. The experience couldn't have been more pleasant, from scheduling to completion. The service techs were all friendly and very cordial. The facility was exceptionally clean and comfortable. I can't remember the last time i left a service visit feeling good. I was very satisfied.
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Used
$39,150 12,098 mi.

2019 BMW 530 i

Great Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Vroom (Online Dealer)
() -
(202) 618-5427
3.8 (1903 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Vroom (Online Dealer) Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
5 5 5 5 5 3.8 (1903 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
PRICE DROP
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Used
$34,960 $530 price drop! 19,276 mi.

2019 BMW 530 i

Great Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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Vroom (Online Dealer)
() -
(202) 618-5427
3.8 (1903 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Vroom (Online Dealer) Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
5 5 5 5 5 3.8 (1903 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
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BMW Certified
$47,000 7,036 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
() -
(888) 674-5289
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Exceptional nonetheless..
by Mylisa from Dulles, VA
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
My overall experience working with Ms. Jones as my service advisor has always been exceptionally great. Greeting with a great attitude, she been my go-to since August of 2018, and has always delivered top notch customer service! Very bright, knowledgeable and friendly.. I’m very pleased doing business with this dealership.. And looking forward to many more happy encounters...
2019 BMW 530 i xDrive Review
BMW never disappoints
by AprilIA from Johnston, Iowa
January 28, 2019
5
This is my second 5 series. I love it just as much as my last one. They have made many improvements to the navigation and other onboard technology.
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Used
$46,500 7,200 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
() -
(888) 856-8739
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Consistently Great
by Steven Coffee from Woodbridge VA
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
I live almost 40 miles away from the dealer and have tried virtually every dealer from Alexandria to Silver Springs and when I came out to Sterling I’ve never left. The team is great, from My service advisor to sales rep I’ve always had consistently great service.
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Used
$54,500 5,614 mi.

2019 BMW 530 i xDrive

Fair Price
  • Ext. Color: Blue
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
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(888) 856-8739
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Great service and repair!
by NovaBimmer20120 from Centreville, Virginia
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
Took my 2014 BMW X1 for an oil change and scheduled maintenance and Elijah took care of everything for me, amazing service! Elijah was able to pencil me in without a service appointment as well as advise me of ongoing savings at the service center that I could benefit from. I ended up saving money for routine maintenance thanks to his help. As a customer I definitely appreciated that and I will definitely continue to get my car needs there. Thanks Elijah!
PRICE DROP
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Used
$48,473 $3,427 price drop! 5,001 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
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(888) 856-8739
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
A great experience
by LikeIt from Reston, VA
November 5, 2018
5 5 5 5 5 4.8 (209 reviews)
We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up ordering it from the factory in Germany. Ralph Berthiez guided us all the way through the process. It went flawlessly. We love the car. Recently we availed ourselves of the service of a BMW "genius" to answer questions and to explain further many of the amazing features of this car. Our "genius" was Theo Patterson. He was very knowledgable and he took real delight in explaining the various features, beyond the allotted time! An over-all great experience.
PRICE DROP
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Used
$50,500 $1,500 price drop! 6,809 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Blue
  • Int. Color: White
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
() -
(888) 856-8739
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
BEAVER HO, Service Advisor
by Jenafer Poole from Hedgesville, WV
December 6, 2018
5 5 5 5 5 4.8 (209 reviews)
I enjoy coming to see my buddy Beaver Ho! He is honest and straightforward when it comes to me and my car. I drive an X5 50i. I have had numerous issues that another dealer seemed to push aside fixing and the first time I brought my car to Beaver the issue was fixed. I have brought my car into BMW of Sterling numerous times and have had nothing but a pleasurable experience with Beaver. Both my husband and I are very pleased with Beavers professionalism and friendliness. Thank you Beaver!!! You are my hero!!!
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BMW Certified
$47,000 7,851 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: White
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
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(888) 674-5289
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Elijah
by MAC from Ashburn VA
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
Elijah is an asset to BMW Sterling. He is professional, friendly and explains things clearly. I knew exactly what the service entailed and when I could expect my vehicle to be ready.
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BMW Certified
$49,000 7,305 mi.

2019 BMW 530 i xDrive

Good Deal
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Sterling
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(888) 674-5289
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Excellent Customer Service
by Ray from Vienna, VA
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
I had an excellent experience with my visit to BMW of Sterling. My salesman was excellent and very knowledgeable about the different vehicles. I appreciated his patience as he walked me around to the back to check out the inventory many times.
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Used
$43,000 7,168 mi.

2019 BMW 530 i

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: RWD
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BMW of Sterling
() -
(888) 856-8739
4.8 (209 reviews)
24 mi. from 22301
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BMW of Sterling Review
Great Service
by Paul from Aldie, VA
December 3, 2018
5 5 5 5 5 4.8 (209 reviews)
Loved working with the team at BMW of Sterling. They went out of their way to ensure my needs were met. I still plan to purchase a vehicle from them but taking my time.
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Used
$37,850 16,279 mi.

2019 BMW 530 i xDrive

Great Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Elite Auto Brokers
() -
(301) 637-3572
4.9 (442 reviews)
25 mi. from 22301
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Elite Auto Brokers Review
The Best Car Buying Experience I've Ever Had # Awesome
by VLD 923 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (442 reviews)
Elite Auto Brokers Is Amazing If you looking to purchase a high end luxury vehicle with low mileage in prestine condition below market value hassle free. Dont look any where else. Save yourself time and a whole lot of money. I can truly say this was the best car buying experience I've ever had absolutely NO PRESSURE whatsoever. The entire staff was very professional and knowledgeable considering the fleet of cars Financing was unbelievably easy.. I must earnestly say the only problem I experienced was what car to choose the inventory and choices will literally blow you away. No other dealers can compare with Elite Auto Brokers. A word of wisdom if you see it buy it chances are it will sale quickly. Please check out the beautiful Ferrari among all the other outstanding cars. I will definitely recommend Elite Auto Brokers to all my friends and family. This is the only place I will purchase my vehicle from going forward. A very happy costume for life ! #NewC300LuxuryEditionOwner Sincerely VLD purchased my car 9/15/18 .
BMW Certified
$60,545 9,349 mi.

2019 BMW 530 530I XDRIVE SEDAN

  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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BMW of Silver Spring
() -
(888) 814-4201
4.9 (3235 reviews)
18 mi. from 22301
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BMW of Silver Spring Review
Kristina Williams saved the day
by Edwesq from DealerRater.com
December 3, 2018
5 5 5 5 5 4.9 (3235 reviews)
I bought my 3 series sedan in 2010 from Rockville BMW. I tried Silver Spring BMW service in 2014 and was pleased with Kristina's customer service so I continued servicing there. A year later I received a 2015 X3 as a loaner, had my wife drive it and we bought the 2015 X3 a few months later. Much to my dismay, I was told by the customer service desk that I could no longer receive a loaner bc my car was too old. I was literally on the verge of looking at Benz, Audi or Volvo as the treatment (not just the words) was like I was a second class owner. Before I finalized my thoughts and put them into action Kristina reassured me that I was a valued customer and I got a 2018 X2, which I am now considering as a purchase. The point is that Kristina was the only employee who saw the big picture; that I bought my wife's car due to a loaner experience, that we own 2 BMWs and that I am the one closest to a new purchase as my car is older. If you use BMW Silver Spring Service, save yourself the headaches and simply ask to deal with Kristina Williams. I also think that she is the type of individual the company would want in management or at least lead the training for customer service. Be clear that SHE is the reason I gave an excellent rating. Remove Kristina from this equation and I can guarantee that we would never have another BMW.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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